Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,302 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting reply to my request to issue a replacement discount voucher for first time orders. I damaged the code taking it out of a leaflet. Sent photos, uploaded copy of the voucher. No. Couldn't help me. I will never order from Wayfair ever in my life! For a measly 10% discount I'm sure I can find better quality and better service elsewhere. Their attitude is downright degrading and humiliating.”

Helpful Report

Posted 6 years ago

“We ordered a bed frame from Wayfair first and that was really good, and then ordered a long tv unit. This came in 2 pieces (ie like 2 smaller units attached together, complicated unclear fitting, different colour wood pieces and overall quality poor. For £250 expected better quality and the top table piece to be 1 long piece of wood else it’s cheap looking item Not worth the price. Tried to return and get charged £20 to return a faulty substandard item, which seems unfair. Won’t be using wayfair again for their return policy of faulty items. Buy with caution and don’t be decieved by what what you see and read. You don’t know what you will get and quality is different item by item, unless you happy to take risk and pay the return fees. I will chose to buy from companies that take faulty substandard products back free or where you can see the item in a store.”

Helpful Report

Posted 6 years ago

“Fault with goods. Collection and delivery arranged. Collection happened no delivery. Took 2 days off work to accommodate. Now left with family arriving with no where to sleep. False promise from delivary agents XDP not to be belived.”

Helpful Report

Posted 6 years ago

“Ordered a coffee table in July and after 3 months of delays their delivery firm DPD have received the coffee in their local depot (average rating 1.8) have failed to deliver for 3 days in a row. Possibly the worst experience. Will never use them again and will tell my friends and colleagues not to either.”

Helpful Report

Posted 6 years ago

“Horrible delivery experience with Wayfair: they announced me a delivery date, I took a day off from work to be at my flat for reception, the delivery was never made .... rebooked the delivery on another day, took another day off, the delivery man came but wouldn't come up more than 2 floors (I'm on the 4th) because the lift wasn't working! I am by myself so can't lift it alone. No one called me to rebook the delivery date, they booked it without asking me. Called to change the date and was told that Wayfair do not make delivery over 3 floors if you don't have a lift. I've had a bed delivered all the way to my flat without the lift by another company, no problem at all! So I had to cancel my order and Wayfair actually charged me for it!! A complete rip off, will never use them again, no consideration for their customer whatsoever, would rather pay more and have a quality service.”

Helpful Report

Posted 6 years ago

“Ordered and paid for a bed frame on the 13/09/2018. Same day received a email from Wayfair to say the frame had been discontinued and would receive a refund in 3 to 5 working days. Called them today only to be told that the refund had not gone through and would take another 3 to 5 days to show up in my bank. Had i not called them i would still be waiting for my refund in a month's time. In the meantime my daughter has to sleep on a mattress on the floor as I can't afford to buy the bed frame until money is in my account. Will never use WAYFAIR again.”

Helpful Report

Posted 6 years ago

“Ordered item and waited in two dates was given for delivery. Complete guessing game when it will arrive. Think I’ll go elsewhere next time”

Helpful Report

Posted 6 years ago

“Signed up for their credit card as they offered 12 months no finance. Learned after 11 months of auto-pay w/ paperless billing when I went to pay in full they were charging me 28% interest ($800 on 3K of furniture). When I called to explain the error, the answer was too bad, your fault. Apparently, when you sign up under the promotional offer, you do not receive the offer if you do not check a special box when you go to purchase. The box is a hoop to jump through and not obvious. Furniture is get what you pay for. Every item except the tableware had some form of defect.”

Helpful Report

Posted 6 years ago

“Item was not as picture and it cost almost as much as the item to return”

Helpful Report

Posted 6 years ago

“Very poor quality item recieved inc damaged that I have to pay £20 to return for a refund. The cheek!”

Helpful Report

Posted 6 years ago

“2290141944 Horrible delivery service - i have been waiting for this item for a week now. and after daily followups and multiple visits to local couriers got one out of two packages. now i have to followup for i dont know how long to get the second package. Forget about buying from them if you are not in mainland.”

Helpful Report

Posted 6 years ago

“2nd time I have ordered from Wayfair After a poor 1st experience I thought I would give them another go, I wish I hadn't! Lack of communication regarding your order and when it will actually arrive, staff unable to give you an actual date leaving the whole experience to be a total guessing game. Offered money back on my order but no good, if they have no idea when it will arrive so, declined this and the goodwill voucher as I will not be ordering from Wayfair again. Order cancelled for the 2nd time. Should of learnt my lesson the first time.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Very poor customer service. The delivery time they give you has no relation to the reality and when you ask for it they conveniently say we cannot call the carrier and we don't see any online update, we only can email them and they will respond in couple of hours! And they are happy recording the customer telephone conversation for what? To see how they joke with people time? Will never buy anything from them again!”

Helpful Report

Posted 6 years ago

“Absolutely terrible! NEVER BUY FROM WAYFAIR! Ordered 3 items, first 2 arrived early, which is great, but if I was working I wouldn't have been there to take in the items so still not ideal... AND, the bed we ordered was damaged, and when we rang, they advised to put some tape on it! the third item, was supposed to arrive first, I live in Devon and the bloody order has been sent to Belfast!!! 3 days late already, have been promised it will arrive 'tomorrow' every single one of those days, and now I have to wait to monday?! I am FUMING!!!!!”

Helpful Report

Posted 6 years ago

“The bed I ordered wasn’t quite what I wanted when it turned up so arranged for a collection and refund. Product collected on time but no refund, so rang customer service to chase who apologised and said it would be with me in three days. Now two weeks later and still no refund despite chasing. Never using this company again and will not recommend it to anyone.”

Helpful Report

Posted 6 years ago

“Poor service. Wayfair lost one of my wallpaper in transit. Now they offered 10% discount on all future orders. Do they really think that I will use them to order any items in future. Refund will take 4-5 business days which is frustrating too”

Helpful Report

Posted 6 years ago

“Delivery. Still waiting. No excuse from them.”

Helpful Report

Posted 6 years ago

“I ordered two woven baskets for under a coffee table. The order arrived but it was only one of the baskets. I called customer service who told me that they would chase up the second basket. I cant complain about the service and I was kept informed and told that the second basket would be on its way soon. When the second basket arrived it was completely different to the first basket. It was a different colour, a different sized weave and slightly bigger - it was also damaged. I called customer services again and had to send a photo of the two items, which they agreed were completely different to each other. I was told that I could return the items and have a refund, keep them and receive a discount, or have replacements (but these would not be available until October!). I have accepted a refund and the items will be collected. I am absolutely disgusted with the quality of these items and the fact that whilst advertised as the same product they clearly are not. I will not be using Wayfair again”

Helpful Report

Posted 6 years ago

“I saw a console table on your website. Cost was £111. When I went to purchase it, I was going to be charged a delivery fee of £300, because I live in Northern Ireland. Ridiculous. All other companies I've used before charged @ £9.95. I wouldn't say that was at all fair.”

Helpful Report

Posted 6 years ago

Wayfair is rated 1.5 based on 2,302 reviews