Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,301 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have given Wayfair a one star review as you don’t have the option of giving a no star rating. There were constant changes to the delivery of a bookcase (which cost £700) with no consultation about whether the changes were convenient for me. Numerous phone calls were made to Wayfair about this but no one could care less. I asked to speak to a manager to discuss the issues but no one has phoned. When the furniture eventually arrived, parts were missing and it was damaged. Wayfair is an arrogant organisation which has no respect for its customers. DO NOT BUY FROM THIS SHODDY COMPANY.”

Helpful Report

Posted 3 years ago

“Dont bother to buy from Wayfair' an absolute nitemare from start to finish. Delivery disorganised. Item was a defect. Customer services were incompetent, took my email address wrong, then told me the wrong day for collection, then sent the wrong return label having no printer, sent me a drop off shop that couldnt print the label as no QR Code sent, cut off the call phoned again, Hermes were collecting then changed to UPS. No email regarding UPS's collection, phoned again, an absolute joke taken the whole day up and still have the defect and no refund of £118 yet until they sort the collection out correctly! Amazon were by far a lot more professional. Will never buy from Wayfair again.”

Helpful Report

Posted 3 years ago

“I will no longer be ordering from Wayfair after this last transaction. I've been a customer since 2017 and I have spent thousands of dollars. I spoke with a manager named Becky and I requested to cancel my order that she confirmed that was still at the warehouse, and refused to cancel it. My order was supposed to be delivered May 18th 2022, and now I'm asked to wait longer. I found the same type of umbrella on sale that I could've purchased but I can't move forward with it due to being cockblocked by Wayfair.”

Helpful Report

Posted 3 years ago

“Ordered a outside bench. Arrived in 2020 after a few months it began to fall apart. Item returned and new one promised. 2 yrs down the line still waiting. No communication other than that posted on our order. To be fair we said we would wait but after 3 emails in the past week and no reply I am beginning to agree that Wayfair are living up to their poor reputation. Due date is now 28th May 2022. Watch this space...dont hold your breath.”

Helpful Report

Posted 3 years ago

“I cant echo these reviews enough, i never felt the need to write one before but this company are a absolute joke, i been waiting a month for a item, no one ever gets back to you with any kind of update and just left in permanent limbo, who knows if my item will ever arrive but i know that i cant get my money back because its apprantly its been despatched, taken over a month to deliver one box absolute joke of a company”

Helpful Report

Posted 3 years ago

“This is the worst experience with a company I have ever had. I ordered a 4 door wardrobe in February and 4 times now it has been delayed because of damage in transit. Not once did Wayfair update me and everytime I had to end up chasing them for delivery. This is the first and very last time I will ever order from Wayfair. I strongly suggest avoiding!!!”

Helpful Report

Posted 3 years ago

“company over the course of the past few years but they have since descended into a bunch of uncaring, unsupportive and selfish liars. We ordered a new sofa suite from them in early April and due to on site renovations were assured these items would not arrive until early May (as requested) or at the earliest the 25th April. Have the screen print of these dates from their website and subsequent conversation at sale. A few days later we were notified that one of the sofas would be delivered, on the very day our front porch, door and hallway was booked to be painted. They cared nothing that 1, they were delivering weeks prior to the agreement or 2, about our pre-booked (5 months prior) decorators...they were delivering the larger sofa and that was it! We had to cancel the decorator (£300 cost to us) for another day as you can't bring a new sofa through areas of wet paint. Sofa was royally dumped on the porch, delivery guys stating they're not permitted to do anything other than a 'doorstop'delivery. When we tried to complain we were repeatedly refused a complaints form or any directive how to complain, only told our 'feedback would be passed on and we would not be told the outcome as it was an internal matter!!?? Consistently refused any redress. As punishment for 'complaining' the second part of the new sofa suite was not delivered for another 5+ weeks. When we challenged this we were told we could always cancel the order if NOT HAPPY. So they actually suggested we cancel 50% of a matching suite! Simply spiteful!! I have waited a few weeks now to submit my review because given the other horror stories I've read in recent weeks I wouldn't have put it past Wayfair to have cancelled the outstanding sofa just to spite us because we had the audacity to complain. When we moved to our new home 7 years ago we spent a small fortune with Wayfair, from lights to mirror's to small furniture, soft furnishings etc etc and this is how they treated loyal customers!! WOW!! Avoid this company and cancel any accounts you have with them. SIMPLY EVIL & SPITEFUL People”

Helpful Report

Posted 3 years ago

“Very disappointed experience with this company. I had a big issue with my last order, and then I had been given 10% promo code for my next order. Unfortunately due to the lockdown it’s expired. I called them to ask for reactive the code, but they rejected it straightaway!? It’s definitely not kind of “we are sorry for the inconvenience we made for you voucher”, it’s more like “we will give you another bad experience voucher”!!”

Helpful Report

Posted 3 years ago

“Do not order from this company total shambles, deliveries get sent to wrong addresses and drivers allowed to sign FRAUDULENTLY and not a thing is done to ammend their incompetance they cant even reply to emails. My order was left outside a different address in a different street the driver signed it in my name it took me 4 days to locate my items, no apologies or anything.. items being returned, id rather shop elsewhere!!!”

Helpful Report

Posted 3 years ago

“Terrible customer service… wrong item replaced with damaged item had to have time off work to go home for unexpected delivery”

Helpful Report

Posted 3 years ago

“I will never order from here again. I could have easily purchased my items at Walmart or on Amazon by now. I received an email and that’s how I got sucked in. I do not recommend using them. It’s deceiving that they show an almost perfect review score with their delivery process. It doesn’t make sense. Just don’t do it. Use Amazon, it’s a sure thing as opposed to this.”

Helpful Report

Posted 3 years ago

“Just received the Sova wall clock. Very disappointed with the size. Feel like the size on the website is not a true reflection of the actual size. Feel very deceived. Will have to now pay to send it back as it just looks lost on my lounge wall. Begrudge paying postage.”

Helpful Report

Posted 3 years ago

“Unbelievable!...garden furniture bought 30/4 'with delivery slot 4/5.Nothing, randomly rescheduled for a few days later, nothing. Another random message of new dates, still nothing! People do work and can't organise neighbours etc to sit day after day and wait for these items that never arrives. Do their products actually exist or is this whole site a total scam? Don't bother, plenty of other good companies out there. Zero stars if possible.”

Helpful Report

Posted 3 years ago

“I loved wayfair. Till I did not receive its. And was forced to pay for things I never received. I'm pissed. Off. I have a credit card with them which I will be closing. They will not work with me. So I'm left paying for thing I never received. I'm a senior. And don't have alot of money. I will never ever order from them again”

Helpful Report

Posted 3 years ago

“I bought a storage box and it was dreadful quality - cheap and nasty”

Helpful Report

Posted 3 years ago

“If you are buying from this site because they have good cashback on TopCashback site, don't bother. We spent over £600 on a new bed and mattress, only to have our £27 cashback declined.”

Helpful Report

Posted 3 years ago

“What a joke of a delivery company you use. I want a refund and will never use this company ever again as hear you only use xdp. Three days my table was being delivered and on third day have a random picture of delivery drivers phone charger!! Shame on you wayfair for such poor customer service and yes it does fall on you as you only use this company and need to loom at the reviews for them as does not look good. You chose to carry on using them then it definitely falls on you guys. Refund ASAP please”

Helpful Report

Posted 3 years ago

“It is no difference than every review on it. I regret every penny I spent with Wayfair. If you want to have a difficult life, then please proceed. First time customer being thrown under the bus... not fun.”

Helpful Report

Posted 3 years ago

“The delivery service is god awful. Had two deliveries cancelled ON THE DAY. Then I update the delivery address (I got confirmation it had been updated) and on the third delivery they deliver it to the previous address I had, not the updated one.”

Helpful Report

Posted 3 years ago

“Totally useless!”

Helpful Report

Posted 3 years ago

Wayfair is rated 1.5 based on 2,301 reviews