Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,302 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son ordered 2recliners when they came one had two of the same pieces. He called Wayfair they said contact manufacturer. They said call Wayfair. Was on hold for more than a hour. Very poor customer service. Won’t use them again. Not happy at all”

Helpful Report

Posted 4 years ago

“I purchased Exterior wall lights for out newly installed driveway. They looked stunning. However 15 months later they are peeling and tarnished. I emailed Wayfair asking for new fronts (the actual fitting is fine & works) and have heard nothing back. I tied to find contact t details of the actual company but they are in the US and are unlikely to respond - that’s if I could find a ‘contact us’ section. So all in all I’m very disappointed especially as I have purchased other items which I’ve been happy with and I’ve also recommended them to my friends. Customer service is vitally important for online companies - no one likes to feel they’re being ignored. Live chat is a joke!”

Helpful Report

Posted 4 years ago

“Ordered bed 25/5 750£ , delivery due 10/6 , on due day of delivery new date 16/6 slept on the floor 7 nights ( moved from furnished) we are elderly late 60s 16/6 arrived delivery of base and headboard NO MATTRESS! Fast forward to 10/7 withCONSTANT emails from Me 27 nights in total sleeping on the floor ... mattress finally arrived damaged !!!! Then a week later another one arrived and we told them where they could put it !!! The most awful company I have EVER used avoid ... you have been warned !”

Helpful Report

Posted 4 years ago

“Ripped off! I’m guessing my furniture was stolen by the delivery service because i got a text saying they would arrive in a half an hour. They never showed but the furniture showed as delivered in the tracking site. Customer service said it happens and they won’t be able to deliver the furniture for a couple of more days. Abomination and very very bad business. If I could give them zero stars I would. Looking to contact BBB and AG office if there isn’t a resolution quick.”

Helpful Report

Posted 4 years ago

“I ordered a bed, it came with no slats I called Wayfair they sent 6 slats for a small double bed there should be at least 26 I called again and more slats were sent out but still not enough So I called again and more slats are coming out I thought I’d check to see if anything else was missing and there is The connectors for the slats to the bed, so I’ll have to call Wayfair again tomorrow”

Helpful Report

Posted 4 years ago

“Run away!Terrible company, 2 weeks and they still could not ship order.poor customer service as well.”

Helpful Report

Posted 4 years ago

“This place sucks”

Helpful Report

Posted 4 years ago

“I ordered a "platform bed" and received a headboard, its legs and some slats. No platform, no hardware, NOTHING. I called and was put on hold for 73 minutes at which point someone hung up on me. So I don't have a platform bed, I have NOTHING. Be warned products are NOT as advertised”

Helpful Report

Posted 4 years ago

“Peado site!!!”

Helpful Report

Posted 4 years ago

“Deffo a peado ring, seriously shocking stuff. Pizzagate Pedovore Dirty bastards”

Helpful Report

Posted 4 years ago

“Spent a great deal of time searching for area rugs and floor mats for our home. Site offered free shipping on orders totaling $35.00 or more. Once we had selected two rugs and two mats we went to the shopping cart only to find a shipping charge of $13.95. We logged out and refreshed our browser and went back in, assuming there had been some kind of glitch. Exact same scenario. We called customer service and they told us they agree there appears to be a problem but there is nothing that they can do about it. This company, once a darling in the home furnishing and decor business is going down in flames.”

Helpful Report

Posted 4 years ago

“We bought a mini refrigerator for my daughters dorm and when we received it the box had a hole and the fridge had a big dent in the side of it. Never again”

Helpful Report

Posted 4 years ago

“Brunswick bedside table (x2) When you pay £147 for 2 bedside tables you expect a good quality. Absolutely disgusted with the quality of this product. Made up of cheap, lightweight wood (poorly painted on the top/legs and unfinished on the bottom). Can pick one up with your pinky (see photo). Wayfair now want to charge me £16.67 to return them. Absolute joke. Lost for words - stay away from them!”

Helpful Report

Posted 4 years ago

“I don't even want to give these people one star, they honestly don't deserve it. We ordered a couch, and expected it would take a while to ship with "covid". But we would check every few days or so, and no update on shipping. Finally after over a month, we called to try and see what was going on. They couldn't find the couch we had ordered in their warehouse. But never contacted us to let us know. Their solution? 10% off. Wow! You may as well have spat in my face and wiped your back end with our money! Just a shady, awful company. Don't shop with them, don't waste your time.”

Helpful Report

Posted 4 years ago

“Delivery service is SHOCKING. Ordered a desk in April only to be fobbed off about delivery dates and delays. I was told it was a supplier issue that was causing the delays. I ended up having my order cancelled by wayfair with our knowledge. Stupidly I ordered another desk early May as the delivery was to be a week later, how wrong was I here we are approaching second week of July and I have only just received half of the desk( in two packages). Fobbed off again with excuse after excuse. I WILL NOT be ordering again from wayfair.”

Helpful Report

Posted 4 years ago

“As with Joss & Main their affiliate I will probably not buy from this company anytime soon. I have been a loyal customer. Both companies don't accommodate customer needs regarding order cancellations. Full of excuses. 6/29/20 placed an order was told of delays due to Covid19, emails came stating "preparing order/expect delivery 7/13". Tried to cancel 7/2 and email stated "cancellation under review", next day 7/3 all of a sudden they can speed it up, received denial to cancel and that they shipped it out anyway. Now I have to pay to send it back, same as with Joss & Main years back, have not ordered from them since and will probably not order from Wayfair. Their system stinks, not customer friendly.”

Helpful Report

Posted 4 years ago

“I recently bought a BBQ gazebo from Wayfair it is the worst thing I have ever bought it will be a nightmare to put up and take down every year is so poorly made to measure that the roof is so tight that it breaks the material to fit and just noticed it’s gone up to just under £200. Do not buy unless your a wiz kid of building as it’s a tough job.”

Helpful Report

Posted 4 years ago

“Used to be amazing but has gone way downhill in customer service. Now they don't adjust prices if something you bought went down in price and you're still in your return window. They also have a stupid return process. I bought several different kinds of hardware to try out on a project fully prepared to pay reasonable return shipping for the rejects and wayfair shipped all the hardware separately and forced me to return it all separately and pay for shipping 6 separate boxes back intead of 1 for the whole order. It ended up costing me around $70 in return shipping charges instead of a reasonable amount for 1 box. Terrible. I'm not ordering from them anymore if I can help it.”

Helpful Report

Posted 4 years ago

“Repeatedly delaying delivery dates (which is not a problem, we know it’s a difficult time with COVID) however Wayfair have, on 4 occasions, told us the item was in stock and would be shipped tomorrow / next couple of days. 14 weeks later and we’re now hearing the delays have been because of: warehouse problems; supplier problems; back-orders;... So, rather than being told that at the time, Wayfair customer service apologized and said it has been resolved, item to shipped soon. More fool us for being led, I suppose. Is this fraud?”

Helpful Report

Posted 4 years ago

“Dreadful! This I she second item that has been ordered and not received. Keep pushing back delivery. Paid & Ordered a rug (not cheap!) end of May. Told delivery 11th June. Nothing by 18th June so contacted. They ordered a replacement and I was told (on 22nd June) expect delivery 13th July - they would let me know when shipped. Again, nothing heard so went on line - now they say expected delivery 25th August. This is very similar to an experience I had with them last November. I thought I would give them another try - nope! I'm done with Wayfair”

Helpful Report

Posted 4 years ago

Wayfair is rated 1.5 based on 2,302 reviews