Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,306 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 items from Wayfair. The first item arrived but the second item did not ever arrive. When I tried to cancel the order I received an online message to say I could not cancel because the package was on its way. I never did receive that package, I could not contact Wayfair because their chat line was not working (tried 5 days in a row) and there is no telephone number. Will never risk using Wayfair again.”

Helpful Report

Posted 3 years ago

“Customer service is horrible, shipment lost and they would not refund money. Had to charge back credit card. Spent hours on hold and trying to solve the problem.”

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Posted 3 years ago

“Very poor service. Ordered a 10ft shed from Wayfar. Received an order confirmation advising that I would be notified when my order was being shipped. Details in my online account also say to expect contact from the supplier prior to delivery. Without any further communication, the product was simply left outside the front of my property early one morning in an insecure location. Luckily I'm able bodied and was able to move the many large panels and components into my back garden. This was a struggle and something I wasn't expecting to have to do on my own and it caused me to be late for work. It's a situation which would not have been at all easy to resolve for a disabled or elderly person. It's also a situation that would have been avoided if the expected prior communication had been received. I also intended to arrange help to erect the shed after receiving a confirmed delivery date. So the item is currently sitting in my back garden in pieces, getting wet as I didn't know it would be with me yet. Even now, the Wayfair order status still says the item is yet to be dispatched! I called Wayfair to raise a complaint and was advised there's nothing they can do. They actually tried to suggest this was a supplier issue, but I was quick to remind Wayfair that my transaction is with them, not their supplier. Effectively they'd rather receive a negative review than offer a goodwill voucher etc to compensate for their poor communication and service. Don't expect to be valued by this supplier.”

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Posted 3 years ago

“The last 2 times i ordered from Wayfair I had shipping problems. Items did not ship on time, incorrect number of items were shipped. Replacement items were not shipped out promptly. This makes me sad since i have ordered from them quite regularly over the past 6 years, but they have really disappointed me in 2022. :-(”

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Posted 3 years ago

“Absolutely awful service emailed by 8 different people (some of them twice) still no further forward all emails say the same”

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Posted 3 years ago

“Wayfair is a scam Wayfair is a scam. Do not order anything from them. I ordered a mattress which I was suppose to receive on 28 November and I still haven't received it and now my estimated delivery date is 27th of December. I request you to please please stay away from them.”

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Posted 3 years ago

“AVOID!!!!! They sold poor quality table, I want to return it, but their couriers are failing to pick it up for 3 weeks now! and I cant get my refund until they get the item back!!!!!”

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Posted 3 years ago

“Wayfair have been absolutely excellent with dealing with a faulty table I had. They were very quick to apologise and send out a replacement Table straight away. I was kept updated throughout the whole process. Wayfair were exceptional . Thankyou”

Wayfair 5 star review on 6th December 2022

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Posted 3 years ago

“Satisfactory”

Wayfair 5 star review on 5th December 2022

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Posted 3 years ago

“ordered a desk on 25th October. Is now 3rd December and still not been delivered. Whats made it worse is the poor customer service from Wayfair in dealing with my complaint. was told refund had been processed which was a lie. have already spoken with then 3 times and still no refund or parcel. take heed from all the 20000+ negative reviews of this company and DO NOT ORDER.”

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Posted 3 years ago

“They are advertising pricing they won’t honor, and their customer service reps are condescending and rude. We should all choose to not do business with companies this.”

Wayfair 1 star review on 2nd December 2022

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Posted 3 years ago

“It’s really bad customer service bad communication The delivery is delayed and they don’t even communicate with you to let me know”

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Posted 3 years ago

“the tree i ordered looked nothing like the one on website, and it was crooked, such a waste of my time...........and not right”

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Posted 3 years ago

“Furniture arrived broken. Tried to charge me to return it, with a shipping cost so outrageous it was going to cost more than the item purchased. Had to escalate for a week to get it sorted. Not to mention the ottoman and chair ordered came literally weeks apart.”

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Posted 3 years ago

“I had been a loyal cust of Wayfair for a while & noticed the deterioration of quality as they tied up with some Chinese products. I bought a sideboard and paid $80 to get it assembled just to notice that it was extremely cheap quality, too tiny for the price looked like a TV cabinet instead of a sideboard, and requested it be returned for a refund. Now this product was assembled and was out of the box. Obviously I could not disassemble it. I mentioned to the cust service and asked for a special pick up. I get an email return that says, they can not honor the requested resolution as they require these items back to review quality and ensure improvements in future order experiences. I thought that IS THEIR JOB & A CHOICE !!! As a customer if they have not lived up to their services & quality as they promise, I can’t be held accountable for that. BUYERS BEWARE! Save your money time & energy. Do not buy from Wayfair. I burnt my fingers don’t burn yours !!”

Helpful Report

Posted 3 years ago

“My wife and I are expecting our first baby in Dec. We have been saving for a rocking chair that my wife wants for our nursery. We found the chair on sale on Black Friday for a good price and so we ordered it instead of getting it at the local furniture store that also had a sale. Today Wayfair canceled my order and said my refund will be 3-5 business days. Now we have missed all the sales and while the chair is still available in another color they say I have to pay full price. I also talked to a manager who was not helpful at all. Very disappointing, they did nothing to make this right. To top it all off, the brand was Mercury Row which is owned by Wayfair.”

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Posted 3 years ago

“I ordered two, three-drawer, nightstands, total cost was $900. The reviews on Wayfair were all 4s and 5s for this nightstand and they were on sale, so I ordered them. I received both of them, together, in only a few days. I opened the boxes and both appeared to be undamaged. However, I quickly discovered the bottom drawer, on each nightstand, didn't open properly. One would open, with considerable effort, the other would only open half way, with effort. I called Wayfair and their only offer was a credit of $240. Believing I couldn't have been the only one who had this experience with this nightstand, I went on Wayfair's site to look at the reviews again, no real problems from any other purchasers. I posted a deserved poor rating on this nightstand on Wayfair's website, in part, to see if they actually post bad reviews. They did in fact publish my review, for maybe a day or two. I went back today to look at the reviews again and lo and behold, my review was no longer there.”

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Posted 3 years ago

“Absolutely disgusted. I ordered tree was meant to be delivered today! Sat home ALL day with two small children waiting, decorations came down from the loft and have been sitting in the middle of the lounge waiting to go up. Well the Tree never arrived glass decorations sat in the middle of my lounge causing danger. Called for an update as I HAD NO delivery update whatever and started feeling worried that the tree wasn’t going to arrive. Upon speaking to reps it was clear that the item hadn’t even left the bloody warehouse. Had I not rang I would have been none the wiser. The agent then proceeded to tell me that my order wouldn’t even arrive for up to another week. Absolutely disgusting. Agent refused to cancel my order, agent refused to put me through to a manager and I am left feeling robbed! Wayfair have basically stolen my money. I paid good money for the tree, I didn’t buy it in your sales and wayfair have broken their side of the contract, therefore I am entitled to have my money back. Moreover the unhelpful narcissistic robots who answer the phone make you feel like rubbish, they don’t help and clearly have zero empathy. I have been practically forced to continue with the sale which is bullying and unethical. I will never ever again purchase from wayfair and strongly advise no one else does, especially on the run up to Christmas as they will not receive their items and will have to wait 10 days for a refund. Please do your research. This company’s reviews are also mainly fakes.”

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Posted 3 years ago

“I ordered a Turkey fryer 3 days before thanksgiving , paying an extra $70 for expedited shipping , was assured , because of extra charge that it would be delivered the morning of 11/23/22- upon not receiving it by 7pm , we called wayfair, was told sorry , but it would be delivered on the 25th. This jeopardized my thanksgiving plans , when we wanted to cancel the order we were told they would not return the shipping charge - will never ever order from here again Aleya Jung aleyajung@gmail.com”

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Posted 3 years ago

“I ordered Thanksgiving dishes from Wayfair ONLY because they promised the shipment would arrive 1-2 days before Thanksgiving. AFTER I paid for the order the expected arrival date changed to the day after Thanksgiving. I tried to cancel the order but they said it was already on the Fedex truck. They actually waited two days to ship them and that's what caused them to not get here on time. I had to buy them somewhere else and now have the aggravation of having to return them. More time wasted! Totally ruined my Thanksgiving. Waited 10+ minutes to soeak to a live person and then she was no help at all. Also I was told I could refuse shipment, but that didn't work because Fedex said they were delivering on Saturday and delivered on Friday. Total fiasco from start to finish. I will never order from them again!”

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Posted 3 years ago

Wayfair is rated 1.5 based on 2,306 reviews