Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,309 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,309 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery of the lovely cups I ordered.”

Helpful Report

Posted 4 years ago

“people working at wayfair are incompetent to say the least. 1. We ordered a TV stand, which arrived broken which meant we had to wait for another one to arrive. It broke because of the poor handling of the courier, smashing and dragging the box from his van up our stairs, I literally watched him smash, drag, flip, and smash every wall and step on his way up. Which is absolutely ridiculous. Surely he doesn't hate his job that much? 2. We ordered two rugs, the same size and same design, its clear on our order that the there are meant to be 2 of the same rug. They sent us two different ones. We sent them a picture of the different rugs next to each other and asked for a replacement of the one that didn't match. They replied saying that because the product number matches, we cant send another one. Wayfair also asked us not to open a new replacement request form! Meaning they want us to accept a product we didn't even order and that wont match our current living room. The bone idleness of the incompetent staff is bewildering. I have informed my wife to never ever use wayfair again. Its cheap nasty customer service is appalling and the company doesn't deserve our hard-earned cash.”

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Posted 4 years ago

“Wayfair are totally incompetent. They have taken my money and not given me the item. They lost the first item then they ‘lost’ the replacement. They’ve refused to give me my money back despite not receiving what I paid for. They’re thieves who lie and steal from honest customers! DO NOT USE THIS CROOKED ORGANISATION!!”

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Posted 4 years ago

“dont use wayfait they have paid reviews, cheap products made in china, ordered a couch that was said to be comfortale it was worst couch ever smelled like chemilcas, i sank middle cusions are made cheap teddy beear stuffing.”

Wayfair 1 star review on 11th September 2022

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Posted 4 years ago

“Totally inadequate shop. They lost a track of the order in the warehouse, two weeks has past and they are still emailing me every 3 days saying they are looking for that, then asking for the order number as if they don't know that, then not refunding even though a refund has been requested. the impression is their departments are not connected, not communicating between each other, and the ware house house is a mess and lacking procedures. Avoid.”

Helpful Report

Posted 4 years ago

“Disgusting service. I have always been happy with way fair and their products until I tried (and still am) to return an item. Three times I have waited in and been let down . I’m still waiting . I rang one of the team and all she was interested in was me writing a review on her service I said no until you resolve this issue . Still nothing. I will not be using this disgraceful company again”

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Posted 4 years ago

“I can't believe that it takes more than 3 weeks to deliver curtains. It varies but OVERSTOCK delivers faster every time. When I see something I like on Wayfair, I first go to OVERSTOCK to see if they carry it and order it from them!!!”

Helpful Report

Posted 4 years ago

“Awful customer service or lack of should I say, almost a month without my order that got 'lost' and now have to wait a week for my order to be cancelled and a refund issued. No compensation and almost impossible to contact (probably due to other customers having issues) AVOID”

Helpful Report

Posted 4 years ago

“I ordered a bed and it was delivered with a disclaimer from the Wayfair delivery team, the stated it their is any damage please call Wayfair. Needless to say the boxes were all damaged, ever part of the bed was damaged. It was also missing parts, I called Wayfair customer service and I ws informed that if I return the bed that I received, I would be charged $225.00 to return the bed that was delivered damaged. The customer service is Horrible! The worst experience hands down!!”

Wayfair 1 star review on 29th August 2022

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Posted 4 years ago

“Years ago I used Wayfair for various small household items. I was quite impressed that if something was wrong, they would send a new one and you didn’t need to return the damaged one. Recently I placed a large order for for outdoor furniture. I did a live chat with an agent to help me pick out an umbrella and base to go with the table and chairs. Both the umbrella and base were far too large for the size of the table. So I had to pay return shopping on both at $34. I asked the agent if she could give me free shipping back since their agent selected it. She said “NO”. Not, no I’m sorry we cannot. I was shocked by the rudeness. So I returned it and reordered from Amazon with free shipping and returns and a much better price. The umbrella was perfect. Learned my lesson. Amazon all the way. Much better customer service”

Helpful Report

Posted 4 years ago

“I ordered rug from wayfair -Halsworthy. abstract beige and brown color and received -kalaty theory collection red and blue color instead -was actually shocked and did try several time to get their attention sent pictures asked for help -nothing was done -I was told that I would have to pay for return -ridiculous -they made mistake and I have to pay for it ?- That was my first and last order from this company -should be illegal to send cheap substitute and then said that's the same product .”

Wayfair 1 star review on 26th August 2022

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Posted 4 years ago

“Horrible customer service, took money but no furniture Don not use this company. My son moved for his first job into an empty house. I ordered a bed and a mattress , work desk and cabinet from Wayfair. They have cancelled his delivery twice. He is sleeping on floor for the third night. I am told next delivery scheduled in almost a week time.He injured his back as a child and sleeping on floor means he will be in pain for weeks. His work involve back strain. I called customer service 4 times. They rude, they refused to refund me or deliver as promised. I could not get through to a manager. I emailed , no response. The irony, every single time I called I was asked to accept an email and rate their service 5*. And in sarcastic voice they will ask at the end of the call, is there any thing I can do for you? When I said you did not provide any service none what so ever, he said I have been patient with you, now I will end the call. He just hang off. Do not use them”

Helpful Report

Posted 4 years ago

“Ordered a sectional in early 2022. A week after order, they sent an email that half of the sectional was out of stock/discontinued but shipping half a sectional. I called to cancel, because the strange looking half sectional wasn’t what I ordered. Placed an order on the app for a “deep” couch on 8/17. Within 30 minutes, I discovered the measurements provided by Wayfair for the sofa weren’t accurate based on older review. Reached out through chat to be told it wasn’t cancellable and a disclaimer shows on my order screen stating such. I called customer service the next morning, and it was discovered that disclaimer is there if you order through the website. The app has nothing. I sent in screenshots to prove that. I was told they were submitting a cancellation “form” the morning of 8/18 and to call to speak to a manager if I don’t have a response by 8/22. Called on 8/22 to have two rude CS agents tell me nothing was submitted. A manager then assures me I will get a cancellation and submits. I call each day with no update or promised email until this morning, 8/25. Another rude CS told me it was rejected. Nothing can be done. I asked for a manager not a supervisor. “We don’t have managers here.” I have screenshots of everything, including my same day attempt to cancel. According to my state law, I had three days to cancel unless there was a disclaimer. As shown in my screenshots, no disclaimer exists on the app when ordering that sofa. Oh, the shipping date has been moved back at least once during this time. Read the Wayfair reviews here and elsewhere. I should have.”

Helpful Report

Posted 4 years ago

“I ordered four wall lights and recommended light bulbs, only for one light unit to be cancelled, followed by the remaining three the following day. They dispatched the light bulbs though! Customer service is appalling and their online systems don’t seem to operate in real time. My account is still showing the light bulbs as “preparing for dispatch” and they accepted an order for wall lifted that showed as being in stock when they were in fact out of stock. Save yourself a lot of hassle and shop elsewhere, this company really should be avoided.”

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Posted 4 years ago

“Worse customer servies Lie customer servies Rude hang up on you And everywhere that I check now the have worse review ever”

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Posted 4 years ago

“I wouldn’t usually slate companies but I’m fuming…. Absolutely awful service from Wayfair a tv unit that has discoloured ordered a different unit and now left with half of it because the other half has now been discontinued and they won’t let me return it!!! Will never use you again shocking service Wayfair!!!!”

Helpful Report

Posted 4 years ago

“Terrible service. Cancelled my order 'due to a processing issue' what does that mean ? tried contacting them with no luck. So few weeks later ordered same item again using different payment method and got email 'Despite our attempts to fulfill orders to our high expectations, your past order experiences and feedback indicates that we are not the right company to satisfy your shopping needs' my past order experiences ?? ironic . pretty useless as a company not sure how they manage to do business.”

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Posted 4 years ago

“Stay well clear of this company. Ordered a kitchen table and chairs. The order was cancelled for the delivery day and I was not around when they rescheduled so it was not delivered. I contacted them for a new date but the price had risen by £40…made a complaint but they were no bothered…customer care was zero very abrupt and unhelpful. No wonder Amazon are wiping the board with deliveries…got a table set view Amazon…next day! Wayfair could learn so much from Amazon…..stay clear!!!!”

Helpful Report

Posted 4 years ago

“The worst company and Customer Service you could ever deal with. The Customer Services Representatives are very Unsympathetic, unhelpful and uncaring. You order and then they cancel your order, without your knowledge or authorisation. The same item goes up in price and they cannot honour it, even that is is there system fault. No complaint procedure. Please do not buy, think twice. It is a nightmare. Spend the extra money and buy the same item somewhere else.”

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Posted 4 years ago

“DON'T BUY FROM WAYFAIR IF YOU EXPECT GOOD SERVICE. AFTER WEEKS OF EXCUSES I AM STILL WAITING FOR A REPLACEMENT PIECE THAT ARRIVED DAMAGED. TERRIBLE AFTERCARE SERVICE”

Helpful Report

Posted 4 years ago

Wayfair is rated 1.5 based on 2,309 reviews