Wearth London Reviews

Name: Wearth London
Rating: 4.66

4.7 Rating 2,816 Reviews

93 %

of reviewers recommend Wearth London

4.7

Based on 2,816 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

07799360101

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Wearth London 5 star review on 15th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the products but customer service is very long winded as Wearth are a third party company and not the direct sellers of the products.”

Helpful Report

Posted 2 years ago

Hi Helen. Thank you for your feedback. We do state on every product listing 'Please note if you order from more than one brand expect to receive separate delivery packages' and we state here - https://www.wearthlondon.com/delivery-information/ that 'we are a marketplace, if you are ordering from multiple brands please expect to receive the delivery packages separately.' Regarding your particular query, Royal Mail tracking showed an item to be delivered to you when you hadn't received it, so we liaised with the brand and they sent out a replacement to you. We always try our best to work with the brand to resolve the customer's query. We are very sorry for any inconvenience caused. Kind regards, Ginny.

Posted 2 years ago

“The item was lovely but I found the packaging really disappointing. I picked your company for the ethos behind it and the name wasn’t on any of the packaging to let the person know. It’s a shame as it is all lovely”

Helpful Report

Posted 2 years ago

Hi Jemma, thank you for your feedback and for placing your order with Wearth. As we are an online marketplace, it is the brand who sends out the item and also uses their own packaging. I see from the product listing under 'Delivery' that Hummingbird Hawkmoth use - 'Cardboard postal box or jiffy green mailing envelope'. I have asked them why their brand name isn't on the packaging and I will send you an email regarding that. As for Wearth, we no longer supply the brands with Wearth stickers. We are looking to send out stamps and ink pads to the brands, due to it being more sustainable, but this has not been implemented as yet. We are very sorry for any inconvenience caused and we will be in touch soon. Kind regards, Ginny.

Posted 2 years ago

“This shop isn’t for me I am afraid. Service is slow, some products are overpriced for what they are. The order is shipped from different places. If only half of your order arrives they don’t refund postage fee. Part of my order was cancelled due to price error on the site, so when I reordered I had to pay postage fee again. Customer service did give me £5 account credit as a good will gesture, but I can’t call it good will gesture, it is my money back for paying extra postage and lost first order discount. Lots of hassle. I purchased as a guest customer and they asked me to create an account that I didn’t want to create just to receive a refund. I won’t order again.”

Helpful Report

Posted 2 years ago

“Item wasn’t received. But after some correspondence with Wearth, they offered a credit note.”

Helpful Report

Posted 2 years ago

“Item wasn’t received. But after some correspondence with Wearth, they offered a credit note.”

Helpful Report

Posted 2 years ago

Hi there, thank you for your feedback. I believe that in this case the item was sent via a Royal Mail tracked service which showed it to have been delivered to your address, when in fact you have informed us that it wasn't delivered. We did email you to ask whether you would accept a credit note for the full amount of the order and you accepted this, as unfortunately the brands are unable to claim back from Royal Mail when items are showing as 'delivered' via the tracking information. Thank you for your patience and understanding in this matter and we sincerely apologise for the inconvenience caused. Kind regards, Ginny.

Posted 2 years ago

“One of the packages came with packaging that was made from polystyrene.. not the reason I choose your company!”

Helpful Report

Posted 2 years ago

Hi Nicola, thank you for your feedback. All of our brands use ethical packaging. May I ask which brand it was, as Flawless use - 'Delivery Packaging - Eco-friendly cardboard box which is fully recyclable, Paper tape and/or potato starch mailing bags including packing peanuts which are made from cornstarch.' I will then follow up with the brand to check this. I will email you to request a photo. Kind regards, Ginny.

Posted 2 years ago

“I was under the impression, with delivery being stated as 2-3 days, that I was buying directly from you and good would ship from you however after having to chase (as my order still hadn’t dispatched after 3 days) it appears you are an agent and have no physical stock as I was told I would get an update as you got an update from the brand. My order took 8 days to arrive and although my shipping fee was refunded as a gesture of goodwill, I don’t think I’d shop with you again.”

Helpful Report

Posted 2 years ago

Hi there, thank you for your feedback. We are very sorry to hear that you experienced a delay with your item It states 3-5 working days delivery time on the item you ordered and not 2-3 days. However, we are very sorry that the item took a lot longer to dispatch by the brand than stated. Looking at the correspondence, the brand did not provide a reason for the delay in dispatch, however, we did recently move to a new system which we share with the brands and this brand was having connectivity issues to it. They asked us to issue a refund the postage cost which we did, as a token of apology. We are sorry for the less than perfect service you received and I have issued you with some Wearth store credit as a further token of apology. I will also send an email. Once again, we are very sorry for the inconvenience caused. Kind regards, Ginny.

Posted 2 years ago

“I bought the family pack of cakes for my granddaughter's twelfth birthday, but I was very disappointed. They were beautifully decorated, but looked quite flat, not really well-risen. The flavour was very bland in most of the cakes. This was the opinion seven of the relatives, who had been at the birthday meal. I did not ask my granddaughter or her parents, because I did not want to spoil the meal for them. I waited until they had left before asking anyone's opinion. I certainly expected much better for the high cost of these cakes.”

Helpful Report

Posted 2 years ago

Hi Mary, thank you for your review. We are so sorry to hear this. I have passed on your feedback to the brand Positive Bakes and I will send you an email once I've heard back from them. Kind regards, Ginny.

Posted 2 years ago

“Most of the products were of good quality, however one reel of tape was considerably smaller than the other three. I contacted Wearth and have heard nothing.”

Helpful Report

Posted 2 years ago

“The product offer is great but the delivery times can be quite long.”

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Posted 2 years ago

“Really pleased with the product, but really poor communication as to when the items are shipped and such.”

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Posted 2 years ago

“fast delivery”

Helpful Report

Posted 2 years ago

“This is a fabulous range of products, excellent for people who want to make more sustainable choices. I was really glad to find it, as there are lots of organic and plastic-free alternatives. The website is great and the filtering system good. But, I was promised 5% off which didn't happen at checkout as promised. And there was no way of including a gift message with my purchase, or any gift options in fact. Then the two items I'd ordered as a gift were delivered separately, very late (in fact one has not yet even arrived), despite my ordering in good time for my friend's birthday.”

Helpful Report

Posted 2 years ago

“Products I’ve received are good but one item has not shown for ages- I’ve tried to contact and had no response so not very impressed, I don’t know where my item is”

Helpful Report

Posted 2 years ago

“I placed my order on 1 Dec and is now 9 Dec and I have no tracking information and have no clue when it will arrive. But I have been asked to review the company before I have the product...”

Helpful Report

Posted 2 years ago

“Recyclable toothbrush heads delivered promptly. Look good but are supplied with plastic covers. I have tried to find out if these are recyclable but no response via email or Facebook.”

Helpful Report

Posted 2 years ago

“I really like the idea behind the products, but the necklace I ordered turned up with the initials the wrong way around.”

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Posted 2 years ago

“Good products but terrible customer service if you ever have a problem.”

Helpful Report

Posted 2 years ago

“Happy with goods, two items arrived separately, which was not a problem was just not made aware”

Helpful Report

Posted 2 years ago

Hi John, thank you for your feedback and for placing your order with Wearth London. It does state at checkout when you place the order - 'As we are a marketplace, if you are ordering from multiple brands please expect to receive the delivery packages separately'. It also states this here -https://www.wearthlondon.com/delivery-information/

Posted 2 years ago

“Ordered 3rd November, but still waiting for my delivery of replacement heads to arrive.”

Helpful Report

Posted 2 years ago

Wearth London is rated 4.7 based on 2,816 reviews