Wearth London Reviews

Name: Wearth London
Rating: 4.66

4.7 Rating 2,816 Reviews

93 %

of reviewers recommend Wearth London

4.7

Based on 2,816 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

07799360101

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Wearth London 5 star review on 15th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really liked the products and they were delivered very quickly. However, it's not possible to pre-order because the it says that they are not taking any orders?”

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Posted 1 year ago

“Wearth themselves are fine, but some of those who sell their products through them have poor customer service standards. So, choose wisely.”

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Posted 1 year ago

“Hi there, The ceramic compost vessel is absolutely beautiful. We love it! We didnt receive the toothbrushes that we ordered however, and this was a little bit dissapointing.”

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Posted 1 year ago

Hi there, thank you for your feedback, I did just reply to your other review asking if you had received the aqua one as it wasn't mentioned. We are very sorry to hear that you haven't received either colour. I have contacted the brand to arrange for the missing items to be sent to you and I will be in touch by email to confirm this. We are very sorry for the inconvenience caused and for the delay in responding to you. Kind regards, Wearth London.

Posted 1 year ago

“Good products just very slow delivery!”

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Posted 1 year ago

“The product didn’t arrive within the estimated delivery time however I’m satisfied with the product and the quality of it”

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Posted 1 year ago

“Still not received my last order !!!!!”

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Posted 1 year ago

“Personally didn’t find the product I bought was very good but the company in itself seems great, love the concept and delivery was quick.”

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Posted 1 year ago

Hi Pippa, thank you for your feedback. 3 stars still counts as a negative review against the company despite your praise of our company. I have responded to your other review regarding the product in question and I have emailed the brand and will get back to you by email as soon as I've heard back from them. Kind regards, Ginny.

Posted 1 year ago

“Easy online order process. Product well packaged however product did not live up to expectations. Very small and not worth the price.”

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Posted 1 year ago

Hi Lesley, thank you for your feedback regarding the product. We are sorry to hear that the item didn't meet your expectations. I can ask the brand if you wish to return the items to them? I will email you to find out. Kind regards, Ginny.

Posted 1 year ago

“As a company aiming to reduce its impact on the environment, I was surprised that my 3 small items came separately. It would be useful if this was made clear so that one could order items coming from the same manufacturer.”

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Posted 1 year ago

“Nice website, but earrings in reality smaller than seemed in the photo. Have been receiving tons of email and messages from your website since my purchase. A bit too much and annoying to be honest.”

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Posted 1 year ago

Hi Cristina, thank you for your feedback. We don't appear to have received any emails from you regarding this and there is also a photo of the item on a model showing the size perspective on the ear lobe. It does state the size of the earrings on the product listing https://www.wearthlondon.com/recycled-gold-circle-stud-earrings?showHidden=true - 'Size - Approximately 11mm Length, earring post. Approx. 8mm diameter.' If the earrings you have received are not this size, please do let us know and we can contact the brand, but I'm afraid that we can't accept returns for earrings due to hygiene reasons. We can of course unsubscribe you from our mailing list if you wish? I will also send you an email with this reply for your reference. We are very sorry for any inconvenience caused. Kind regards, Ginny.

Posted 1 year ago

“I ordered the aloe vera cleanser and whilst the glass bottle is most welcome it’s just not practical to get all the solution out of it without a pump dispenser. Disappointed ☹️”

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Posted 1 year ago

Hi there, thank you for your feedback. This however is a product review but you have added it under company review which is meant to be for reviews about the service received. This is not the fault of Wearth London. I have contacted the brand Nim Cosmetics and passed on your feedback for their comment. I will respond by email to you when I've heard back from them. Kind regards, Ginny.

Posted 1 year ago

“I made 2 orders in quick succession (as forgot something) and so emailed to see if they could be sent together under a single delivery and single charge - but I never heard back. And the items arrived a bit battered. However, am very pleased with products - thank you”

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Posted 1 year ago

Hi Emma, thank you for your feedback. I'm sorry to hear that you didn't hear back from us. I've tried searching your email and I can't seem to locate it, so it looks like we didn't receive it. I see that you ordered 2 x Mysa items on 2 different orders, so I presume you were wanting these to be sent together, as the other items are all from different brands and would be sent separately. The £3.50 delivery charges would still have applied, as you ordered other items on each order. I'm sorry to hear that the items arrived a bit battered. You are always welcome to email us on hello@wearthlondon.com and we can pass on any photos of the packaging / items if damaged to the brand concerned. Kind regards Ginny

Posted 1 year ago

“Unfortunately the gift ordered for my friend’s birthday, did not arrive in time, despite having ordered it in plenty (I felt) of time, (over a week ) a standard email was sent to me saying there would be a delay, and a list of rather inexplicable excuses.. had I known that there were problems, I wouldn’t have ordered as a birthday present.”

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Posted 1 year ago

“Was concerned about the size of the packaging for such a small item. It should be possible to have less packaging and cheaper postage.”

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Posted 1 year ago

Hi there, thank you for your feedback. We are sorry to hear this. I see that you ordered 1 item (a soap by the brand Hairy Jayne). On the product listing it states- 'Delivery Packaging - Cardboard box, tissue or kraft paper for padding and eco tape.' May I ask how large the box was and I can take this up with the brand? Kind regards, Ginny.

Posted 1 year ago

“Refund received 2 Sept after a problem with the original item ordered which was placed 18 Aug so took a while to resolve. A new order was placed on the same day, 2 Sept, but not received until 15 Sept. Although the candle is nice the deliveries are too slow for me - 13 days! I wouldn't want to rely on items arriving on time for gifts.”

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Posted 1 year ago

Hi Claire, thank you for your feedback. I emailed you on 2nd September to confirm that I have issued the equivalent in store credit to the Wearth account you created. Kind regards, Ginny.

Posted 1 year ago

“Need to work on customer service communication .”

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Posted 1 year ago

“Great range of products available. Delivery took a lot longer than stated and no email update sent with info about delay, despatch date etc. No quick way to make contact with company, only online form which states response will take 2-3 working days. Just felt I could have been kept better informed.”

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Posted 1 year ago

Hi Chloe, thank you for your feedback. It states the delivery time on each product listing (generally it's 3-5 working days, but it depends on the item ordered). In this case, it should have reached you within '3-5 working days delivery time' - https://www.wearthlondon.com/indigo-insulated-bottle-550ml?showHidden=true so I'm sorry that the item arrived beyond the quoted timeframe. It looks like the brand FOSH took 7 days to dispatch the item, so I have emailed them to ask why there was a delay in dispatch. I'm afraid that the brand didn't inform us that there is a delay and that is why you weren't notified. We sincerely apologise for this. We are an online marketplace only and don't operate a phone service and we are only a small team and it can take 2-3 working days for a reply I'm afraid. We are very sorry for any inconvenience caused. I will also send you an email regarding this. Kind regards, Ginny.

Posted 1 year ago

“Great mop, well made, and delivered well packaged in sustainable packaging. I was disappointed with the cloth though, it is too small and not fit for purpose. I will keep it for other jobs around the house but will have to get a larger cloth to use with the mop.”

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Posted 1 year ago

Hi Mrs. Connell, thank you for your feedback. We are sorry to hear that you aren't happy with the Cuban mop. We have passed on your comments to the brand Vesta Living and I'll get back to you by email when I have heard back from them. We are very sorry for any disappointment or inconvenience caused. Kind regards, Ginny.

Posted 1 year ago

“Please reply to my email, then I might get my parcel and then I’d be happy to give you a review!”

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Posted 1 year ago

Hi Karen, thank you for your feedback. We are sorry for the delay in our reply to your email which I am responding to now. You emailed us on Thursday 2nd June which was a bank holiday. The Wearth offices were closed then for the bank holiday and we returned to work yesterday. We aim to respond to customer queries within 2-3 working days and today is the 2nd working day. We are sorry to hear that you haven't received your order yet. We have contacted the brand Fill for an update, as the order was dispatched 3 working days after you placed it. I have also sent you an email regarding your request for the parcel to be sent to an alternative address as you have informed us that you haven't been at home. Kind regards, Ginny.

Posted 1 year ago

“This was a gift for a friend which I had it sent direct to her so I can't comment on the lamp. However, it took over 10 days to arrine. Unfortunately, there was no communication to say it had been dispatched so after 8 days I tried to contact which took another few days (no phone number available). It would be really helpful and save a lot of palava if company could notify when an order is dispatched and perhaps give tracking details. After all I paid for postage.”

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Posted 1 year ago

Hi there, thank you for your feedback. We are sorry to hear that that item took over 10 days to arrive. I see that it does state 3-5 working days delivery time on the product listing, however, if the item is sent via Standard post, it can be subject to Royal Mail delays. I can see that the item was shipped on the 4th working day after the order was placed. An automated confirmation email is sent when the brand marks the item as shipped on the system. The order does state it was shipped, so the email would have been sent, but perhaps it ended up in your junk mail folder? I'm afraid that we don't operate a telephone service and we are online only. We aim to respond to customers within 2-3 working days. I'm sorry that you had to email us to find out where the order was. Please kindly see my email. Kind regards, Ginny.

Posted 1 year ago

Wearth London is rated 4.7 based on 2,816 reviews