Wearth London Reviews

Name: Wearth London
Rating: 4.66

4.7 Rating 2,816 Reviews

93 %

of reviewers recommend Wearth London

4.7

Based on 2,816 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Communication Channels	Email
Queries Resolved In	Under An Hour

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07799360101

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Wearth London 5 star review on 15th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't received my item, 20 days after the order date. I have contacted Wearth, who are not responding to my emails. Not impressed, taking further action, to get my money back.”

Helpful Report

Posted 1 year ago

Hi Greg, thank you for your feedback, I'm so sorry for the delay in our response, it is very busy our end. We are so sorry to hear that your item hasn't arrived. The brand shipped it the day after you ordered on 4th January. I have sent you an email with the Royal Mail tracking, which is still pending and will only update once delivered. I have contacted the brand for an update and to ask if I can issue a refund to you and will be in touch by email as soon as I've heard back from them. Kind regards, Ginny.

Posted 1 year ago

“I've made two orders in the past month for some philips sonicare toothbrush heads and twice had the wrong heads sent. I've emailed twice asking to return and refund the order and have had no response.”

Helpful Report

Posted 1 year ago

“I ordered 3 dishcloths tin mid December and by mid January they still hadn’t come. I had had no update from the company and so I requested a refund and Wearth told me they had to check with the vendor which I thought was strange. I am still waiting g for my refund although I have been told I will get one”

Helpful Report

Posted 1 year ago

“Items not received. Waiting for the company to re-send.”

Helpful Report

Posted 1 year ago

“I ordered one simple item 2nd December. It's 22nd December and the item has just been posted by the supplier today. My address was lost, apparently. I did follow up on 13th December, so my email was certainly available, but heard nothing until 21st. Very poor joining up between seller and supplier. It was meant as a Christmas gift but... Evidently, I will get 10% off next purchase if I leave a review. Well, here is the review. I won't need the 10 per cent though. Sorry, I rarely leave poor reviews, but this really was not good.”

Helpful Report

Posted 1 year ago

Hi Sally, thank you for your feedback. The item was originally sent out by the brand by Royal Mail standard post on 2nd December, the day you placed the order. However, as you emailed on 11th December to inform us that you hadn't received your order, my colleague Laura responded to you on the same day and the brand kindly resent it on 12th December and Laura informed you of this on 13th December. I would imagine that it is simply delayed in the post due to the ongoing Royal Mail strikes and you may well end up with 2 items. I'm not sure where you have seen that the supplier posted the item today (22nd)? We hope that the replacement item will arrive with you very soon. We are sorry but the Royal Mail strikes causing the delays are out of our hands unfortunately. Kind regards, Ginny

Posted 1 year ago

“12 days and no parcels. Allegedly dispatched the day after I ordered them. These are Christmas presents for my daughter who is very keen on sustainable products and seems they won’t be here on time even though the company are still saying order now and it will get here by Christmas. Tracking not working. Ordered something from a different company and it arrived in two days via Royal Mail so strikes should not be an excuse.”

Helpful Report

Posted 1 year ago

Hi there, thank you for your feedback. We are sorry to hear that you haven't received your items yet on your order. I see that my colleague Laura responded to you on Monday by email with the tracking for each item, so we are not using this as an excuse, all items have been shipped on 10th & 12th December (you placed your order on 9th December) and they are in the hands of Royal Mail moving through the postal system, but as you are aware, there are severe delays in many areas. We hope they will arrive with you very soon. Kind regards, Ginny.

Posted 1 year ago

“My order was meant to be delivered on 15th-16th Dec, I'm still waiting, so can't review as haven't received it!!”

Helpful Report

Posted 1 year ago

Hi Sheila, thank you for your feedback. We are sorry to hear that you haven't received your order yet. The Evri tracking is showing that it is delayed, the last update was 18th December as follows - 'We've not been able to deliver today due to bad weather in the area. We'll update tracking as soon as your parcel is out for delivery.' I will email you now with the tracking link. We hope that the item will arrive with you very soon. Kind regards, Ginny.

Posted 1 year ago

“I still haven’t received my order”

Helpful Report

Posted 1 year ago

Hi Kay, thank you for your feedback, we are sorry to hear that you haven't received your order yet. It was shipped on 11th December. Please be aware that due to the ongoing Royal Mail strikes, many parcels are still delayed. We have contacted the brand for an update and will get back to you shortly by email. We are very sorry for any inconvenience caused by the delay. Kind regards, Ginny.

Posted 1 year ago

“Goods did not arrive”

Helpful Report

Posted 1 year ago

“The ring I ordered for my sons birthday was badly warped by the inscription. The inscription was wedged up against the rin and warped the edge. Since sending photos and asking for a way to return and refund I haven't heard from them. Not good quality, doesn't look like it does on the website, not worth the cost, and poor response.”

Helpful Report

Posted 1 year ago

Hi there, thank you for your feedback, we are very sorry to hear this. My colleague Laura has been dealing with your query. You first emailed us regarding this on 7th December and Laura responded on 8th & 9th December and provided return information to you. You responded to this asking if the brand will cover the return postage and we are still waiting to hear back from them. We can only refund up to the total amount of the order, so we can issue the return shipping cost either store credit if you can create a Wearth account, or a refund via Paypal Send Money. Please go ahead with the return and send us a photo of the return receipt. Please ensure that you return it using a tracked service, as we can't be held responsible for items lost in the post. We issue the refund when the brand has confirmed receipt. Kind regards, Ginny.

Posted 1 year ago

“I've not received my product so can't review it. I've received no updates on its delivery, who the courier is, nor when it was dispatched. Can I please be informed what is happening with my order? Many thanks”

Helpful Report

Posted 1 year ago

Hi Emma, thank you for your feedback. We are very sorry that you hadn't received your order at the point of leaving the review. I have sent you an email regarding this. It was sent by Royal Mail Standard post and there are currently significant delays due to the strikes. May I ask if you have since received your order? If not, we will follow up again with the brand. Please respond to my email to let me know. I look forward to hearing from you shortly. Kind regards Ginny

Posted 1 year ago

“Still waiting for order #127541 pebble necklace ordered 16/11/22 If someone can let me know when I will receive gift as needed asap for a birthday present”

Helpful Report

Posted 1 year ago

Hi Leigh, thank you for your feedback. We are very sorry for the delay in our reply, it is very busy in Customer Services on the run up to Christamas. We are sorry that you haven't received your order yet. Looking at the correspondence between you and my colleague Laura, I see that a replacement was sent out to you by the brand on 8th December by Royal Mail 1st Class post, not with a tracked service. I'm afraid that due to the ongoing Royal Mail strikes, many parcels are very much delayed and this is not the fault of the brand. We really hope that your parcel will arrive in time for your daughter's birthday this weekend. It hasn't helped that we have had a postal strike yesterday and today. We are very sorry for any inconvenience caused. Kind regards, Ginny.

Posted 1 year ago

“Despite ordering on 8th October and 3 emails to advise you of this we have still not received our product. We have had more emails asking us to leave a review than help to sort it out so here you go. We would not order from this company again.”

Helpful Report

Posted 1 year ago

“I would like to give a higher rating but I ordered this ring 6 weeks ago and it still hasn't arrived.”

Helpful Report

Posted 1 year ago

Hi there, thank you for your feedback. It does state on the product listing under 'Delivery & Packaging' - https://www.wearthlondon.com/gold-star-ring?showHidden=true - '3 weeks to be made and posted'. I can see that the order was placed on 18th September and shipped on 5th October by the brand Nouare, so it was sent out in good time by Royal Mail Standard post. Please bear in mind that there have been postal strikes which may have delayed the item, which is not the fault of the brand or of Wearth. I have seen your emails and will now issue a refund for this item to your original method of payment, as we would now consider the item to be lost. We are very sorry for any inconvenience caused. Kind regards, Ginny.

Posted 1 year ago

“Still waiting on delivery ordered sept 1st”

Helpful Report

Posted 1 year ago

Hi Imelda, thank you for your feedback, we are very sorry to hear this. I can see that your item was shipped by the brand Nouare on 29th September, yet the product listing states 3-5 working days. I have contacted the brand to find out what the long delay was and if there is any tracking and if they can send out a replacement or issue a refund if you prefer? I will send you an email with this information shortly. We sincerely apologise for any inconvenience caused. Kind regards, Ginny.

Posted 1 year ago

“Ordered item 10 days ago, payment was immediately taken, I have still not received my item. Inconsistent communication regarding delivery and follow up since I made contact about what was going on. Reference to and contact from another organisation called Arbor Life which I cannot see reference to on Wearth website. Website.”

Helpful Report

Posted 1 year ago

Hi Katie, thank you for your feedback, we are sorry that you didn't receive your item in time. We hope that it has since arrived? You placed the order on 23rd September and it was shipped by the brand Battle Green on 26th September. I will email you to check. As for Arbor Life, I have no idea who this is or why you were contacted by them. Again, I will find out in my email to you regarding this. We are very sorry for any inconvenience caused. Kind regards, Ginny.

Posted 1 year ago

“I still don't receive a very important delivery, terrible customer service, can't find any number to call. Don't know what to do as I spent more than 200£ on it.”

Helpful Report

Posted 1 year ago

Hi Araceli, thank you for your feedback. We are an online marketplace and I'm afraid we don't operate a telephone service. We are sorry that the first time around the duvet didn't reach you. I believe that there were 2 parcels & that one was delivered to a service point in error. This query has since been resolved by Wearth and Panda London and you are now in receipt of all of your items. On 30th September you emailed to say - 'Thank you so much for your help, we are so happy with our purchase and buy and promote Panda London and Wearth London'. Please could you kindly consider amending or removing this review? Kind regards, Ginny.

Posted 1 year ago

“I was patient but unfortunately, I have received no item (ordered a bag for my gf) or a refund in I believe about a month”

Helpful Report

Posted 1 year ago

Hi Josh, thank you for your feedback. We are very sorry that your item didn't arrive and we have since issued your refund. Kind regards, Ginny.

Posted 1 year ago

“AVOID… Not great company, ethical apparently but perhaps that’s how they deal with their suppliers not their customers. Issue with an order which happens but shocked at the response back. The cs rep went through how all the issues were down to me and nothing to do with the company. Never been blamed for a websites operations before nor have I had to explain actually how the site worked, but when I pointed out that everything I had been blamed for were actually either technical issues with their site or them not being aware of how their site looks or has been operating, again no apology or even an attempt to make things right… Very passive aggressive responses, ‘we’re sorry if you feel this way’ blah blah, which don’t help but shows a lot about the company, it’s ethics and standards and particularly how it treats its customers. Oh and the reason for my complaint, was a delayed order which they were aware of and I simply wanted to cancel. Money taken out of my account at the date and time of order not on dispatch like most retailers with a hold. Still waiting for my refund now, but money out of my account since 10th August. Ethical companies don’t need to make money from the interest accruing in their account until they pay their supplier…”

Helpful Report

Posted 1 year ago

Hi Harjit, thank you for your feedback. I already informed you this by email, but to summarise, you placed your order on the morning of 10th August, but the brand was due to go on holiday and the holiday banner wasn't put on the website by the brands team until the afternoon, so you were not notified of this unfortunately, for which we sincerely apologise. Your order was sent out on 18th August upon the brand's return. You had requested to cancel the order, but sadly it had already been shipped, so we had to ask for its return before issuing the refund. You have since received the refund and the matter was closed. We can only sincerely apologise for the delay in dispatch by the brand and for any inconvenience caused. Kind regards, Ginny.

Posted 1 year ago

“Still no delivery of my order after 13 days”

Helpful Report

Posted 1 year ago

Hi there, thank you for your feedback, we are very sorry to hear that you haven't received your order yet which you placed on 20th August within 3 working days. The items were shipped on 24th August. Some orders have been delayed in the post due to the Royal Mail strikes and the recent bank holiday. I have asked the brand if we can issue a refund to you now, as per your email request. I will be in touch by email as soon as I hear back from them. We are very sorry for any inconvenience caused. Kind regards, Ginny.

Posted 1 year ago

Wearth London is rated 4.7 based on 2,816 reviews