Wearth London Reviews

Name: Wearth London
Rating: 4.66

4.7 Rating 2,816 Reviews

93 %

of reviewers recommend Wearth London

4.7

Based on 2,816 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Communication Channels	Email
Queries Resolved In	Under An Hour

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Wearth London 5 star review on 15th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm disappointed to have spent £90 on the thinnest chain I have ever seen”

Helpful Report

Posted 1 year ago

Hi there, we are very sorry to hear that you aren't happy with your purchase. It does state on the product listing that the pendant measures 4mm and as you can see from the photos, the chain is a lot thinner than the pendant. Please advise if you would like us to contact the brand for a return request? I will send you an email regarding this now. Kind regards, Ginny.

Posted 1 year ago

“Item never arrived”

Helpful Report

Posted 1 year ago

Hi Georgia, thank you for your review, we are very sorry to hear that your item hasn't arrived. I've sent you an email just to check that you still haven't received it. I'm sadly not hearing back from the brand, so I am happy to issue you with a refund if you still haven't received it. I look forward to hearing from you shortly by email. I sincerely apologise for any inconvenience caused. Kind regards, Ginny.

Posted 1 year ago

“Never received, never replied to my emails”

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Posted 1 year ago

Hi there, thank you for your feedback and for your emails, we are very sorry for the delay in our reply, we are receiving a high volume of queries currently and working through them as fast as we can. I can see that your item was shipped by the brand Shop & Sustain on 16th August. I have contacted them for an update. I have asked them if we can issue a refund to you now. I'm sorry that we are unable to cancel the order as it was already shipped before you emailed us. I will be in touch shortly by email. Kind regards Ginny

Posted 1 year ago

“Order never delivered, email re a refund still unanswered. Will never use again.”

Helpful Report

Posted 1 year ago

Hi Inge, thank you for your feedback. We are very sorry that there was a delay in responding to your query. We have since dealt with this query and responded to the email and we are very sorry that the item never arrived with you. It was sent within a few days of the order being placed. The brand offered a replacement but you requested a refund, which was issued on 17th August. We are very sorry for the inconvenience caused. Kind regards, Ginny.

Posted 1 year ago

“I have still not received the face masks so have no idea why I am being asked to review it.I will not buy anything from you again”

Helpful Report

Posted 1 year ago

Hi Melanie, thank you for your feedback. I see that you placed the order on 18th July and that it was shipped by the brand La Aquarelle on 20th July. I have followed up with them to ask for an update and if they have any tracking information. I will send you an email as soon as I hear back from them. Reviews are sent out automatically, so we are sorry you were asked to review the product before receiving it. We are sorry for any inconvenience caused. Kind regards, Ginny.

Posted 1 year ago

“Ordered 2 cleaning items. Simple size sent instead of 500g (price approx £10). Still waiting for reply from online customer service form 10 days later. Looks like lots of marketing but poor customer service.”

Helpful Report

Posted 1 year ago

Hi Stephen, thank you for your feedback, we are very sorry that you received the wrong item. I'm so sorry that your first email was missed and that you had to follow up with us. Thank you for sending a photo of the sample to my colleague Alfie. He doesn't work on Wednesdays or Thursdays, so I have forwarded the photo to the brand Fill and I'm waiting for their reply. I will be in touch by email shortly. We are very sorry for any inconvenience caused. Kind regards, Ginny.

Posted 1 year ago

“I have tried to get in touch about a refund following their policy and have heard nothing back. Very frustrating!”

Helpful Report

Posted 1 year ago

Hi there, thank you for your feedback. My colleague Alfie emailed you on 15th July with the brand return address to return your item to and you haven't replied. I see in your previous email you said our email had gone to your junk folder, so I would advise checking there again for his email? I will resend it to you now too. Kind regards, Ginny.

Posted 1 year ago

“Only sent me 1 of the 3 things I ordered. I have emailed them to see where the other items are and after a week they still have not responded to my message. Not good customer service.”

Helpful Report

Posted 1 year ago

Hi Deborah, thank you for your feedback. We are very sorry to hear this. I can see from the Royal Mail tracking that the items were returned to sender on 7th July and I have emailed you regarding this with the tracking link. I have therefore emailed the brand again to inform them of this. Unfortunately, they didn't respond to my colleague who had been asking the whereabouts of your parcel. Please can you let me know in response to my email if you would like the items to be resent, or if you would prefer a refund at this stage? We sincerely apologise for any inconvenience caused. Kind regards Ginny

Posted 1 year ago

“Not sure if this is a genuine company. They sent the wrong item and when I told them they initially responded saying they would 'contact the brand'. Not sure what they meant by that but I waited a week and no further information, no refund, item still not delivered. 2 further emails from me asking for an update not answered.”

Helpful Report

Posted 1 year ago

Hi there, thank you for your feedback, we are sorry to hear this. I can see that my colleague Alfie initially responded to you. To explain his reply to you, we are an online marketplace for 250+ UK independent brands who dispatch the items themselves. So Alfie informed the brand Fill that they had sent out the wrong item and asked them to send the correct one and collect the wrong one. Unfortunately, there was a long delay in the brand's reply to him, as not long ago they had an email issue where all of our Wearth emails were going to their junk email folder. This has since been rectified. The brand replied to Alfie that they are sorry that the wrong item was sent, this was an inputting error at their end and they had sent out the replacement on 8th July. I see that he emailed you today to check if you have now received it. Please also kindly let us know if you would like to keep the wrong item, as the brand have said that you can if you wish to. Please kindly let us know by email. We are very sorry for any inconvenience caused. Kind regards, Ginny.

Posted 1 year ago

“I’ve had no response from Wearth on when my delivery is due. I purchased on the 9th June and had no communications since, despite me contacting them.”

Helpful Report

Posted 1 year ago

Hi Danielle, we are sorry for the delay in getting back to you. I see that you emailed us on Friday 17th June. It is currently taking us 2-3 working days to reply to emails and Wearth is closed on weekends. I see that my colleague Alfie responded to you on Tuesday 21st June and followed up with you and the brand Brushd. Brushd informed him that the tracking was still showing as pending and the item should have reached you by now, so they sent out a replacement to you yesterday. We expect this to arrive with you very shortly. We're very sorry for any inconvenience caused by the postal delay. I have also sent you an email. Kind regards, Ginny.

Posted 1 year ago

“1st use and so far so poor. Products that have arrived are not best quality and the rest of items simply not arrived after 10 days with no response to enquiry. Disappointed.”

Helpful Report

Posted 1 year ago

Hi Fiona, thank you for your feedback. Please can you confirm what it is you haven't received? As the items were both from the same brand - Miniml, I would have expected them to be sent together, unless one of the items was out of stock. Please can you also let me know why the item you have received isn't satisfactory, so that I can pass on this feedback to the brand? I have sent you an email and I look forward to hearing from you shortly. I will then follow up with Miniml regarding this. We are very sorry for any inconvenience caused. Kind regards, Ginny.

Posted 1 year ago

“I ordered nearly 10 days ago now and still haven't received it. I emailed 4 days ago and still haven't received a response. I'd appreciate a response on where my order is or a full refund.”

Helpful Report

Posted 1 year ago

Hi Niranjela, thank you for your feedback. We are sorry for the delay in our reply to you by email and that you haven't as yet received your item. I can see that my colleague Farryn responded to you on 1st June with the tracking number, but the item still isn't showing as delivered. I will follow up with the brand now and I'll be in touch by email shortly. We are very sorry for any inconvenience caused by the postal delay, however, the item was shipped by the brand within 2 days of receiving your order, so the fault does not lie with them, but with Royal Mail. Kind regards, Ginny.

Posted 1 year ago

“Sorry but my first experience with Wearth means I will not be shopping with them again. Customer services (Alfie) were really helpful but in terms of delivery the company have a lot of work to do. They do not send delivery updates or confirmation when the parcel has been delivered, even when it is late and delivered to the wrong address! It was only through contacting customer services that I found out it was going to be late and then that it had been delivered to the wrong address.”

Helpful Report

Posted 1 year ago

Hi there, thank you for your feedback. We are sorry to hear that the item was delivered to the wrong house by the courier Evri. An automated confirmation email is sent to the email provided on the order, once the order has been marked as shipped by the brand. I would suggest checking your junk mail folder in case it ended up there. The brands are given the option of adding tracking information on the order which you would be notified about, however on this occasion, they didn't provide the tracking number on the order. Each of the 250+ brands uses their own method of shipping and some items are sent tracked and others are sent by Standard post, depending on the value of the item. I'm afraid that we do depend on the customer informing us that they haven't received an item and we then contact the brand who have sent it out for an update. We are very sorry for any inconvenience caused. Please kindly see my email. Kind regards, Ginny.

Posted 1 year ago

“Sent the wrong product. Have been in communication with customer service for over a week without any confirmation that they are going to send me what I paid for! More interested in getting back the wrong product. Very disappointing.”

Helpful Report

Posted 2 years ago

Hi Maura, thank you for your feedback. We are sorry that the wrong item was sent to you by the brand and that it took some liaising to rectify the situation. I can see that the query has been dealt with since and that you requested a refund which was issued some time ago and you were also sent a discount voucher as a token of apology. Once again, we are very sorry for any inconvenience caused. Kind regards, Ginny.

Posted 1 year ago

“Twice ordered an item that resulted to be out of stock. The second time I was sent a wrong item instead. Customer service not very responsive or helpful.”

Helpful Report

Posted 2 years ago

Hi there, thank you for your feedback. We are very sorry to hear this. I can see that my colleague Alfie has been dealing with your query by email. He offered either an exchange to an alternative colourway or to return the wrong item for a refund, which you opted for. He has informed you that Wearth will refund your return postage cost. We are very sorry that an out of stock item was listed on our website and this has since been removed by Alfie. I'm sorry that you feel that he hasn't been helpful, as he has done everything correctly. The stock showing on our website is connected to each brand's e-commerce store system and they are each responsible for adjusting the stock in or out their end. As each brand tends to sell on a few different storefronts, occasionally stock levels can differ slightly to what is showing at the point of purchase on our website. We are very sorry for any inconvenience caused by this. I will be in touch by email. Kind regards, Ginny.

Posted 2 years ago

“My goods were delivered and the packages split”

Helpful Report

Posted 2 years ago

Hi Caroline, thank you for your feedback and for providing the photo. We are very sorry that you have received a damaged item. This is the first correspondence we have received from you regarding this. We shall contact the brand immediately regarding this matter. I will shortly send you an email asking if you would prefer a resend or a refund. We are very sorry for any inconvenience caused. Kind regards, Ginny.

Posted 2 years ago

“I still haven’t received my order !”

Helpful Report

Posted 2 years ago

Hi Lizzie, thank you for your review. We are sorry to hear that you haven't received your order for 3 items from 3 different brands. I have sent you an email regarding this. We haven't received any email correspondence from you previously about this. I will contact the brands for you regarding the 2 missing items. 2 items were shipped on 28th April - the day you placed the order and the Calm Hand & Body Balm was sent on 29th April by Standard Royal Mail post. I see from the Royal Mail tracking that the shower mitt was delivered on 30th April and the sponge & loofah scourer pack are not yet showing as delivered. We are very sorry for any inconvenience caused by the delay. I will be in touch again by email when I have had a response from the brands. Kind regards, Ginny

Posted 2 years ago

“I ordered on the 22nd April, now 5th may and the order still hasn’t arrived”

Helpful Report

Posted 2 years ago

Hi Chris, we are very sorry to hear that your order hasn't arrived with you. It was shipped by the brand Barnaby's Brushes on 28th April. We have contacted the brand for an update and we will send you an email shortly. We are very sorry for any inconvenience caused. Kind regards, Ginny.

Posted 2 years ago

“I'm really disappointed with the customer service. I ordered products on 6th March and received the wrong items (at a lesser value). The customer service is really slow to reply to queries (longer than the 2-3 days they quote usually) and they still haven't sorted it out over two weeks later. I am left with products I don't want, still no sign of the right ones. I'm sure it's all fine if you get the right order, but if anything goes wrong or you need customer service you'll soon wish you'd never bothered ordering from them.”

Helpful Report

Posted 2 years ago

“Hard to review a product that hasn’t arrived”

Helpful Report

Posted 2 years ago

Hi Ian, thank you for your review. We are very sorry to hear that you hadn't received your order 112226 when you left the review, however the Royal Mail tracking is now showing it was delivered on 7th March at 13.27. We are very sorry for the delay in delivery. I will send you an email shortly with a token of apology. We hope that you have now safely received your order. Kind regards, Ginny.

Posted 2 years ago

Wearth London is rated 4.7 based on 2,816 reviews