Wearth London Reviews

Name: Wearth London
Rating: 4.66

4.7 Rating 2,816 Reviews

93 %

of reviewers recommend Wearth London

4.7

Based on 2,816 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Communication Channels	Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

07799360101

Write Your review

Tell us how Wearth London made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wearth London 5 star review on 15th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my purchase even though the status says delivered. After 3 working days have still not received any response from customer support.”

Helpful Report

Posted 2 years ago

“Very unimpressed, product marked vegan - bought it and wasn't until I had used a couple of times that I checked the ingredients and it has beeswax in it! This is the second time I've had issues with Wearth - the first time they sent the wrong product (thankfully that wasn't as serious an issue as this latest).”

Helpful Report

Posted 2 years ago

“It hasn’t arrived!!!”

Helpful Report

Posted 2 years ago

“Good for environment - it took fat too long to arrive”

Helpful Report

Posted 2 years ago

“Items I have ordered have still not been sent weeks later. I have emailed to ask when they will be sent and not received a reply. I want to shop more ethically and sustainably but my experience of shopping with you is hugely disappointing.”

Helpful Report

Posted 2 years ago

“My item said 3-5 working days. It’s now been nearly 3 weeks and I haven’t had anything. I’ve contacted wearth a few days ago - they said they’d look into it but haven’t heard anything back from them.”

Helpful Report

Posted 2 years ago

“polystyrene chips used in packaging - what is the point of ordering from this eco brand ? then ironically dented tin on next delivery - despite more than adequate packaging”

Helpful Report

Posted 2 years ago

“Haven’t received my order (been over a month) and have had no communication. I have chased but not had a reply.”

Helpful Report

Posted 2 years ago

“ordered a coconut shell candle says burn time 45 hrs mine only lasted 3 to 4, over priced for this candle.”

Helpful Report

Posted 2 years ago

“Twice I’ve shopped with them and twice they have messed up my order. Just not worth the grief ! Avoid.”

Helpful Report

Posted 2 years ago

“Awful service. Didn’t say that it was made to order and have had no update for THREE weeks. Can’t track or anything and they won’t refund. Not impressed - don’t shop here!!!”

Helpful Report

Posted 2 years ago

“I am afraid my experience hasn't been good at all. Ordered a beautiful linen skirt. Didn't know it would be sent by one of your suppliers. Took 2 months to come (albeit with an apology note), no communication in the meantime, despite me emailing you to find out where it was. It doesn't fit, and I wish to return and that process is slow too - still waiting to hear on how I do it. Not impressed. Such a shame as beautiful website and concept, but will not be a repeat customer.”

Helpful Report

Posted 2 years ago

“I paid for engraving of my partners name but it was not done”

Helpful Report

Posted 2 years ago

“Ordered a gift 16 days ago, received email 14 days ago to say it had been dispatched, still haven't received it. I have contacted Wearth twice and all I have is an email asking me to review them, so, thus far, they suck.”

Helpful Report

Posted 2 years ago

“Delivery was quick but item of very poor quality”

Helpful Report

Posted 2 years ago

“I never received my order”

Helpful Report

Posted 2 years ago

Hi Morwenna, we are sorry to see that you have left a 1 star review. I have looked into your order 94878 and I can see that unfortunately there was a system error and the order did not upload to the brand's system and was therefore not fulfilled, for which we sincerely apologise. Once brought to their attention, the brand has shipped out their order to you and it should arrive with you very shortly if it hasn't already. Please do contact us by email if it doesn't arrive. I will also contact you by email regarding this. Kind regards, Ginny.

Posted 2 years ago

“Still not been delivered 11months after placing the order. Communication has been poor.”

Helpful Report

Posted 2 years ago

Hi there, we are sorry to hear that you are unhappy with our service. If this is regarding a Tooth order, unfortunately they have experienced a number of setbacks in production and they are hoping to launch as a brand and send out their items at the end of September. Please kindly send us an email to hello@wearthlondon.com so that we can rectify the issue. We are happy to issue a refund if you no longer wish to wait. Kind regards, Wearth London.

Posted 2 years ago

“Absolutely terrible, I was horrified and very much alarmed by the quality of service or lack of it. What a shambles, you can be sure I will be telling everyone I know to stay away from Wearth.”

Helpful Report

Posted 2 years ago

Hi Alice, we are so very sorry to hear this. The last order I can find from you (by doing a search of your name) on our system is from February 2020 and I am unable to trace any emails via your name from that time, as we used a different system back then. Our new system came in February 2021 when I was employed as Customer Service Manager. If this review is relating to a recent order, please kindly email hello@wearthlondon.com for the attention of Ginny and I will investigate further and get back to you. I can only sincerely apologise that our service was less than perfect. Kind regards, Ginny.

Posted 2 years ago

“Didn't deliver; ignored the problem. After 18 months, the product didn't arrive, I had forgotton about it to be honest. When I was asked to review Wearth London, I thought I'd get in touch with them to find out what happened, and to give them the benefit of the doubt if they complete the order or offer a refund. Their reply: "Thank you for contacting us... We have now paused the review request emails... Kind regards Ginny" End result: £30 down”

Helpful Report

Posted 2 years ago

Hi David, I sincerely apologise, we recently received many emails from customers who had received emails asking them to review items they had purchased a long time ago which was an error and I was responding as quickly as possible to those. I'm so sorry, I didn't read your response correctly and I hadn't seen that you hadn't actually received your item. The brand Tooth have experienced a number of setbacks in the production of their items. I have sent you an email explaining in more detail. We sincerely apologise for the long delay and of course we can issue a refund on your order if you no longer wish to wait. I look forward to receiving a reply to my email. Kind regards, Ginny.

Posted 2 years ago

“While I love your mineral foundation, my whole reason for purchasing it was to switch to refillables. But the bamboo pot doesn’t seem to open so I can’t refill it. I emailed your customer services who said they would pass on the enquiry but I never heard back. Sadly i’ve had to take my business elsewhere now.”

Helpful Report

Posted 2 years ago

Hi Jenni, thank you for your feedback. I have located your order for the mineral foundation - 80059, which was placed back in March. However, I did a search using both the order number and your email address and I am unfortunately unable to locate your email regarding this. We sincerely apologise that nobody has got back to you. In answer to your question, the brand has responded that 'filling the pot for life is very easy. The shifter pushes in. If the customer feels at the top of the pot there is a slight lip. Gently ease it up, fill and replace.' I hope this helps and once again we are very sorry for the delay in getting back to you. Kind regards, Ginny.

Posted 2 years ago

Wearth London is rated 4.7 based on 2,816 reviews