Wearth London Reviews

Name: Wearth London
Rating: 4.66

4.7 Rating 2,816 Reviews

93 %

of reviewers recommend Wearth London

4.7

Based on 2,816 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

07799360101

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Wearth London 5 star review on 15th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So... I have received 2 emails asking me to review my recent products. I have never purchased anything from this Company in my life!!”

Helpful Report

Posted 2 years ago

Hi there, we are sorry to have troubled you and for any inconvenience caused. The review invitations were sent out in error to some of our past customers from years ago, whilst we were working on our new website. We are happy to check our database if you could kindly send an email to hello@wearthlondon.com regarding this, just to check if we do have an order on file from you from years ago, or perhaps you were sent a gift from someone else who purchased from us. If you could kindly delete your review, we would be very grateful. Kind regards, Ginny.

Posted 2 years ago

“I really wanted to became a happy regular customer but I will not use again after my first and last order. It was a gift for my mum. One item arrived late and the other didn’t arrive at all.”

Helpful Report

Posted 2 years ago

Hi Eleanor, thank you for your review. We are sorry to hear that 1 item arrived late and the other didn't arrive at all. May I ask if you received a refund for the missing item at the time? I see that your order dates back to March 2020. As we have since moved on to a new system, I am unable to view the old email exchanges from that time. Review invitations were sent out in error to past customers from a long time ago whilst we were working on our new website. We sincerely apologise for disturbing you. Kind regards, Ginny.

Posted 2 years ago

“I’ve ordered a few times and both times got the wrong order. First time I was sent the wrong soap- struggled to get a return address for the company that sent etc. Second time there was over a two month delay with my order despite me chasing! I’m baffled they keep emailing me for a review!”

Helpful Report

Posted 2 years ago

Hi there, thank you for your review, we are very sorry to hear this. Review invitations were sent out in error to customers who placed orders years ago, when some work was being done on our new website, so we sincerely apologise for this. We are very sorry to hear of your experience, that is very unfortunate. If you could kindly provide an order number, I am happy to investigate this further and if it was resolved in a satisfactory manner. Kind regards, Ginny.

Posted 2 years ago

“I have no idea what I am supposed to have bought. I cannot recall having purchased anything from Wearth.”

Helpful Report

Posted 2 years ago

Hi David, thank you for your feedback. Review invitations were sent out to past customers from years ago in error whilst work was being carried out on our upcoming website. I've searched under your name and I can find one order which is under your name if you live in Frome, order 23509 from February 2020 for Reusable Bamboo Makeup Pads? We sincerely apologise for any disturbance or confusion caused. Kind regards, Ginny.

Posted 2 years ago

“Never received my water bottle, even after months of chasing....useless”

Helpful Report

Posted 2 years ago

Hi Astrea, thank you for your review. This order dates back to April 2020. We are very sorry to have disturbed you, we sent out some review invitations to customers who placed orders over a year ago in error whilst working on our upcoming new website. We are very sorry that you didn't receive your water bottle, however, I see that you were fully refunded for the order and the query was resolved at the time. Kind regards, Ginny.

Posted 2 years ago

“I have not bought any of your products. I am not a customer so do not understand why I have received this message.”

Helpful Report

Posted 2 years ago

Hi Michael, thank you for your response. Some review invitations were sent out in error to customers from years ago, for which we sincerely apologise. If I do a search on your name on our database, I can locate 1 order placed in December 2019 for a DIY Organic Clay & Cacao Face Mask Kit. We would be very grateful if you could kindly delete this review? Kind regards, Ginny.

Posted 2 years ago

“Communication and customer service appalling. Waited over 3 months for a replacement razor after the one I initially bought broke after only one use.”

Helpful Report

Posted 2 years ago

Hi there, thank you for your review. We sincerely apologise, some customers were sent review invitations for orders they placed several years ago. I can see that your order 4710 for this item dates back to April 2019. We are sorry to hear of your experience and that it took so long to receive a replacement. There have been many new systems put in place for improved customer service since that time, so please do give us another chance in the future. Kind regards, Ginny.

Posted 2 years ago

“Never bought a thing off this company, get an email asking to leave a review. They knew my full name and email address, so obviously buying details for fake reviews. Don't use”

Helpful Report

Posted 2 years ago

Hi Daniel, I'm afraid that customers who placed orders with us several years ago were sent invitations to review the service and products ordered in error whilst work was taking place on our up and coming new website. We sincerely apologise for this intrusion. You did place an order 19976 with us in December 2019 for a Black Insulated Canteen Water Bottle - 2L. We would be very grateful if you could kindly delete your negative review, thank you.

Posted 2 years ago

“I ordered a flask as a gift, it took over two weeks for it to arrive and that was after I’d had to leave more than one message to find out where it was!!! Then when it did arrive the basket was missing out of it so I complained again and another two weeks later I’m still waiting for the part to arrive!!! I think your customer service is dreadful and under no circumstances will I ever recommend your products or especially your service!”

Helpful Report

Posted 3 years ago

Hi Rosamund, we sincerely apologise that your order 79605 arrived incomplete and that you have had to chase up with us regarding this. We are currently having difficulties contacting the brand regarding this. I have sent an urgent message to them again now and we will respond by email as soon as possible to resolve this issue. We are very sorry for the inconvenience caused. Kind regards, Ginny.

Posted 3 years ago

“I ordered some items for a work event that never arrived despite me contacting customer service and being assured that they would. In the end I had to get a full refund and buy from another provider. Very disappointing.”

Helpful Report

Posted 3 years ago

We are very sorry that your order did not arrive in time, we were assured by the courier that the order was on its way but unfortunately this was not the case. Kind regards, Imogen & Ed

Posted 3 years ago

“Product has still not arrived and order could not be cancelled because they said they’d sent it. I am still waiting”

Helpful Report

Posted 3 years ago

“I ordered my bowl and spoon nearly 3 months ago and still have not received it. I emailed the company and asked to send me a new one which they told me they did, however, a month later I still have not received it. Useless customer service, very disappointing!”

Helpful Report

Posted 3 years ago

Hello, Thank you for you review, we are very sorry to hear that you have been left understandably disappointed by your order. There has been lots of difficultly with stock for the coconut bowl and spoons due to the Coronavirus outbreak but this does not excuse the poor customer service. We have got in contact with you to arrange a full refund. Kind regards, Ed

Posted 3 years ago

“My product never arrived.”

Helpful Report

Posted 3 years ago

Hi Cara, We are sorry to hear that you have not received your product. We have reached out to you to confirm your delivery address so we can arrange a replacement to be sent. Kind regards, Imogen & Ed

Posted 3 years ago

“I placed an order for a gift on the 1st June. 10 days late I emailed to ask why it never arrived. I was told it wasn't even posted. Then I asked if they are going to offer a discount for the delay otherwise can they please cancel it. No one replied to that email so I commented on a photo on instagram and they DM'ed me straight away. Its now the 15th June and gift still not posted - No one emailed me to let me know my gift was being delayed, I've had to chase every email and ask for a discount finally resort to social media to get a response. They offered 20% discount in the end which is insulting considering its going to arrive 20 days later and I've had to email and message over and over to get a response. Terrible customer service.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, we are very sorry to hear that you have been understandably left disappointed by your order. We will be looking into this to ensure that this does not happen again as clearly it falls well below our usual level of customer service. Kind regards, Imogen & Ed

Posted 3 years ago

“Fantastic candles!”

Helpful Report

Posted 5 years ago

Wearth London is rated 4.7 based on 2,816 reviews