“I love these lighted trees but the star on the smaller tree arrived broken off. I am going to attempt to stick it back on but not sure if it will work.”
“Tree purchased but sent without a stand. Emailed and received very prompt reply and stand put in post and received within a couple of days. However, stand was not the correct size so seemed to have been dealt with in haste. Emailed to complain and rectified very promptly and given a partial refund. Overall very prompt customer engagement and I'm glad I had plenty of time to await full resolution.”
Thank you so much for sharing your experience, Katherine. We’re glad our team responded promptly and that you received the stand quickly, and we’re sorry the size wasn’t correct initially. It’s great to hear the issue was resolved promptly and that you’re happy with the overall engagement and partial refund. If there’s anything else you need, we’re here to help.
Warm regards,
Team WeRchristmas
Thank you so much, Michael! We’re glad to hear the transformer arrived and the Christmas tree lights are working again. If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
Thank you so much, Helen! We’re glad delivery and the garland met your expectations, and we’re sorry the light power cables didn’t fit. Please reach out with details or a photo, and we’ll help sort a replacement or alternative quickly.
Warm regards,
Team WeRchristmas
“Bought gold and silver (like to have an option😆). Lovely light up star...I will say when handled, it sheds quite a lot of glitter, but once it's up, its fine!”
“These are fixed lights,not flashing. They are quite thin. I thought it would be the thick rope lights but these are more like tree lights attached to the plastic surround. Still work great and look good. Purchased these when on offer so for just over £17 you can't really complain.”
Hi Lisa, thanks for the review. We’re glad the lights work well and look good, and that you found the offer value for money. If you have any questions or need tips on setup, we’re here to help.
Kind regards,
Team WeRchristmas
Hi Veda,
Thank you for the positive feedback! We’re glad you had a good experience with us. If there’s anything we can do to make it a 5-star experience, please let us know.
Kind regards,
Team WeRchristmas
“Got an XL bow for my Christmas tree. Whilst the bow is stunning and quality of the fabric is great I think it may be faulty? The back part of the bow one side has a lot more fabric sticking out meaning it looks really weird as the right side you can barely see the back part of the bow and the left is so long. Unfortunately I didn’t notice until I’d taken it out the package and put it onto my tree. I’ve managed to tuck some of the excess fabric behind but you can still notice slightly. Fast delivery.”
Sorry to hear the bow isn’t sitting right, and thanks for letting us know. We’ll sort this for you—would you prefer a replacement or a refund? If you’d like a replacement, we’ll dispatch it straight away. We’ll also pass your feedback to our quality team.
Please contact us via live chat and we’ll get this resolved quickly.
Kind regards,
Team WeRchristmas
Thank you so much for your kind words! We’re glad you’re pleased with your purchase and understand the wish for more lights. If you’d like, we can suggest options for extra brightness or bundles.
Warm regards,
Team WeRchristmas
Thank you so much for your lovely review, Marketa! We’re glad you had a nice experience and found the communication good.
Warm regards,
Team WeRchristmas
Thank you for your feedback! 🎄 We’re glad you like your purchase, even if it’s a bit smaller than expected. We hope it still brings lots of festive cheer to your home! ✨
Thank you for your feedback, Julie! We're so glad you loved the decorations for your tree. We appreciate your understanding regarding the berries and will certainly take your comments on board. We hope your tree looks stunning with our decorations and brings you joy this festive season!
Warm wishes,
Team WeRchristmas
Thank you for your feedback, Jenni! We're sorry to hear that some of the baubles arrived damaged. We appreciate your suggestion regarding the packaging, and we'll certainly look into improving it to ensure a safer delivery in the future. If you would be able to send over an email with your issue we can get this resolved for you and come up with a solution :)
Warm regards,
Team WeRchristmas
Thank you so much for your kind review, Eleanor! We’re delighted to hear that you found the items lovely and easy to use. Your satisfaction means the world to us, and we hope to serve you again soon!
Warm regards,
Team WeRchristmas
“Gorgeous, gold, led lit parcels. Look fabulous on display. However, I would have given 5 stars, but the box it came in was too much of a tight fit. To avoid damaging the parcels, I had to cut away the box.”
Thank you for your lovely review and feedback! We're thrilled that you find the LED lit parcels gorgeous and that they look fabulous on display. We appreciate your insights regarding the packaging and will certainly take note of that to improve our service in the future.
Warm regards,
Team WeRchristmas
Kath! We're thrilled to hear that you love the white bauble garland and can't wait for you to adorn your tree with it. Your excitement is infectious!
Warm wishes,
Team WeRchristmas
“I have never had a problem with anything I’ve bought from WeRXmas except the latest purchase the elf after putting him together he wouldn’t light up the box won’t stick on the parcel the Velcro won’t stick it on I was dissapointed with the elf after speaking to holly and sending photos she is sending me another so I’m hopeing he lights up at the moment I’m waiting for a replacement from jolly as the l I got doesn’t light up carnt answer anymore questions as I’m waiting for new delivery holly said 3/5 days so long as it works I’m fine”
Hello Lynn,
Thank you for your review and for sharing your experience with us. We’re sorry to hear about the issues you encountered with the elf. It’s great to know that you’ve been in touch with Holly, and we appreciate your patience as we work to resolve this. We hope the replacement brings you the joy you’re expecting!
Warm wishes,
Team WeRchristmas
