Wet Walls & Ceilings Reviews

Name: Wet Walls & Ceilings
Rating: 4.35

4.4 Rating 296 Reviews

83 %

of reviewers recommend Wet Walls & Ceilings

4.4

Based on 296 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0141 882 8275

Email:

web@wetwallsandceilings.co.uk

Location:

405 Hillington Road, Hillington Industrial Estate, Glasgow

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Wet Walls & Ceilings 5 star review on 28th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Massive thanks for the great delivery!”

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Posted 2 years ago

“After a terrible experience with Homebase. I emailed this company first to check re stock, I received a response almost immediately. Excellent service from start to finish. We were kept up to date at every step, even the delivery driver was brilliant and very friendly. He contacted us to confirm time etc. The product is lovely looks great in my bathroom. I highly recommend this company. Excellent service and product.”

Wet Walls & Ceilings 5 star review on 28th October 2021

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Posted 2 years ago

Hi Denise, At Wet Walls & Ceilings, we strive to give all of our customers a five star customer service experience from the moment they order to the minute they receive their order. So it is great to her from customers like yourself about the service that you experienced with our company from beginning to end. And on top of that you love the product as well. Thank you for your business, Andy

Posted 2 years ago

“Gary and his team are polite and know the products they sell. Delivery was exactly as stated and on time, the cost was great with no compromise on description. Will definitely use recommend and use this company again. Many thanks John Ridge.”

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Posted 2 years ago

“Only wanted samples ..were here next day”

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Posted 2 years ago

“Used First time was not happy with the service received had to get the owner involved Finally got sorted promised delivery dates four times”

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Posted 2 years ago

Hi Jack, We are sorry to hear of the poor service that you received. For one reason or another, you were told by a member of staff on the shop floor that your order was being delivered on two separate occasions - when you should have been informed that our England & Wales orders are dispatched once a week on a Monday. You had missed the delivery for that week by a few hours and the following week, we were in the process of moving between a third party courier to using our own driver instead and so orders that week were not shipped out until the following week. We should really have communicated with you better and I can only apologise for the poor service and I am so sorry about the inconvenience caused. This is not our normal service. We take all of our reviews on board and will strive to do better. Best Regards Andy

Posted 2 years ago

“Excellent product! Delivered on time and delivery driver very helpful. Would highly recommend this company.”

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Posted 2 years ago

“Great service and very fast delivery”

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Posted 2 years ago

“Excilent service would recommend them to anyone”

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Posted 2 years ago

“Excellent customer service. Looking forward to planning my bathroom makeover.”

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Posted 2 years ago

“Havnt received my order yet!!!!'”

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Posted 2 years ago

Hi Pauline We apologise for the delay in your order being received. Our couriers DX have been in possession of the order since Thursday 23rd September as per the tracking details we provided you and is currently in the Aberdeen depot since Wednesday late morning. We are at the mercy of our couriers when it comes to delivery times and schedules - we can only apologise for the delay in this order getting to you as it is longer than normal but many couriers are facing delays due to increased work loads and a lack of drivers. Best Regards Andy

Posted 2 years ago

“On Friday I paid for overnight delivery and was assured that the item ordered would be delivered by Tuesday. When it didn't arrive I made a series of calls, but no one was able to tell me where the item was. Eventually a replacement was despatched, which arrived on the Friday - exactly a week after I'd ordered it. Meanwhile, I was paying builders to sit around because the project could not proceed. When the item arrived, it was in the wrong finish and was damaged. In response to the company's reply, I chose the aluminium trim and appear to have received a silver trim. This did not become apparent until the goods were unpacked onsite the working day after they were delivered. The same applies to the scratch. When I placed the order, I made it very clear that I needed it in a hurry and the gentleman I spoke to assured me he would deal with it personally and ensure my order was delivered on the Tuesday. The order had to be despatched a second time, which suggests that the first despatch never actually happened. It speaks volumes that a company which has let a customer down then resorts to quoting its terms and conditions as an excuse for poor service.”

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Posted 2 years ago

Hi Peter, We are disappointed to see a negative review and news that you received the wrong finish and that your trims were damaged. This is the first time we have heard of any damage and the wrong finish received - especially since you never requested a specific finish for the trims on your order other than aluminium. As for the rest of your review - we do not offer overnight delivery as our couriers cannot guarantee it during the current issues affecting the haulage/courier industry in the UK. It states quite clearly on the delivery policy page, the product page, and checkout shipping section and your emailed order confirmation that delivery is estimated between 5 to 7 working days. You placed your order on Friday 17th September at 3.31pm - after our deliveries deadline for the day - and it was dispatched via DX on the 22nd September as we do send any orders out over the weekend. It was delayed during transit due to current issues affecting haulage firms and was only booked into their Maidstone depot on the 23rd September. Delivery was made on the 24th September at 12.48 in the afternoon - exactly five working days after you placed your order - within our estimated delivery time frame. Without the delay between Glasgow and Maidstone, you would have received it after 4 working days - and ahead of our estimated delivery time frame. Within our Delivery policy - we advise customers NOT to book fitters until your order has arrived as there may be delays and that we are not responsible for any loss of fitters time. That is between you and your fitter. If you had informed us of the finish that you wanted we would have made sure you received that, likewise if we were told of any damages on the day of the trims being received we would have resolved that also - but you have waited 5 days to inform us of this damage. I also note that you received a £20 refund on your delivery as a gesture of goodwill before you even took receipt of your order. So I don't know what else we could have done for you? We cannot judge what finish you wanted unless you tell us. We do not guarantee next day delivery as we don't offer that service nor do our couriers currently and we delivered within our estimated delivery time. As for the damage, we cannot resolve any damages that occur during transit when we aren't informed of it.

Posted 2 years ago

“We went into the Hamilton store first and we treated very well by staff there. We decided to order samples online and these arrived quickly and in good condition. I hope we will order the flooring and panels later when our build is further underway. We were impressed by everything at Wet Walls and Ceilings so far.”

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Posted 2 years ago

“Make sure you have enough as they change the patterns and don't let you know. And when you don't have enough they just say tough.”

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Posted 2 years ago

Hi, Thank you for placing a review with us. In regards to your specific issue, you placed two orders with us under two different names and two different addresses with a two month gap. Realistically, how could we come to the conclusion that it was for the same person? If your second order had been under the same name as the first then we would have contacted you immediately asking for the batch number of the previous panels you ordered to match up the second order. You failed to highlight this yourself until you had received your order and cut one of the panels. We don't change the patterns as we do not manufacture them. When suppliers manufacture the panels there is a slight colour variation between different batches as they are made at different times and once one batch is sold out they move onto the next batch - this is why we tell customers to advise us of the previous batch numbers they received so that we can source the correct batch. This is highlighted on the website and on your email confirmations. At no time did anyone tell you 'tough' - we actually stated: "Having looked at the two orders placed - the first order placed in June was under a different name to the one placing the second order. Our current stock is a different batch to that of back in June and if we had known you have placed an order back in June [via your son] we would have advised you of the different batch and the colour variation between them." You then replied saying 'thank you'. If you had not opened the pack and cut one of the panels, we would have accepted the return of the pack and tried to source the correct batch as per our Terms & Conditions and Returns Policy.

Posted 2 years ago

“Very happy with the wet wall paneling and flooring we received from Wet Walls & Celings. Company as a whole were great. We were made aware very quickly of an issue with our order and this was resolved with no trouble. Delivery was swift and the staff delivering was pleasant and helpful. Would happily recommend to a friend and use again.”

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Posted 2 years ago

“Ordered a sample of the metro tile effect cladding. Absolute rubbish. Nothing like the photo on the website and very flimsy”

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Posted 2 years ago

Hi, You purchased a sample of our Dumapan Metro 2 Tile Effect wall panel. This is not a 3D panel - the design is flat on the panel not embossed. And this is why we advise customers to buy a sample so that they can see them in the flesh, so to speak, as you can't always judge the panels from the photos on the website. Samples don't have the structure and strength of a full panel as you lose this when you cut it down to the size of between A5/A4 - hence why some feel flimsy at sample size. We are sorry that you didn't like the sample that you bought. Regards Andy

Posted 2 years ago

“First time we have been service was great would go back again”

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Posted 2 years ago

“Excellent product and service”

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Posted 2 years ago

“We messed up original 1st order not realising we were ordering 2 x m2 rather than 2 x boxes and also allegedly their delivery costs had increased but they, kindly, kept the cost the same as original order £35 (which itself it v steep) but we would have appreciated a discount maybe on the £64 cost. That said I suppose not charging the higher £56 delivery charge is a saving :( Not yet fully opened packaging as bathroom not due to be done until 27/9/21”

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Posted 2 years ago

Hi Melanie Thank you for sending us your review. In regards to your initial comment about believing you were ordering two boxes instead of 2 sqm - the order confirmation states that you were ordering two sqm and on the product page you simply had to click on the options dropdown to select sqm/box/single tile/sample. When I spoke with your partner, the delivery cost had increased to £59 since you last made your purchase, but as you have mentioned we matched your previous delivery cost as a gesture of goodwill. Since talking to your partner, the pricing structure of our deliveries has been amended once again to £39.95 rather than the £35 that you paid. As for the discount on the order you were hoping for - you in fact received a 5% discount on the product itself as you did with your first order. Again this was done as a gesture of goodwill to match your first order exactly. I would advise you as we do with every customer to check the contents of your order for any damages/faults etc rather than waiting until the installation date - as per our terms and conditions. Best Regards and thank you for your business. Andy

Posted 2 years ago

“Excellent to deal with. Ordering and collection was easy, pricing was good value and staff are efficient and answered my queries by email immediately. I was given one trim that was wrong but will swap that when I’m next in- it was my fault for being less than clear. Excellent service and would highly recommend”

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Posted 2 years ago

“I have bought from wet walls & ceilings three time’s and always found them very helpful, my customers says there fantastic and easy to keep clean, with no grout lines to go black, I always recommend this site to my customers,”

Wet Walls & Ceilings 5 star review on 3rd August 2021

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Posted 2 years ago

Wet Walls & Ceilings is rated 4.4 based on 296 reviews