Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.27

4.3 Rating 2,301 Reviews

82 %

of reviewers recommend Whistles

4.3

Based on 2,301 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My trainers arrived in appalling condition, ripped packaging, dirty soles aka shop soiled. Either a shop sample or a return no body bothered to check before reshipping to a customer. Also not as described ‘no tan tab’ boring white tab. Returned immediately. Sadly Whistles has gone badly downhill. Online only as very rural this customer of 40 years standing is very disappointed,”

Helpful Report

Posted 6 months ago

Hi Louise, We’re very sorry to hear about your experience and truly disappointed to learn that the trainers arrived in such poor condition. Receiving an item with damaged packaging and signs of wear is certainly not the standard we aim to deliver, and we completely understand why this was so frustrating. We also appreciate you highlighting the discrepancy with the tab detail not matching the product description. Your feedback has been shared with our product and fulfilment teams so this can be reviewed and improvements made to our quality checks and product information. As a customer of 40 years, your loyalty means a great deal to us, and we’re genuinely sorry that this experience has left you feeling let down. Thank you for bringing this to our attention, and we hope we’ll have the opportunity to provide you with a much better experience in the future. Kind regards, Whistles Customer Care

Posted 6 months ago

“Very nice shop, good quality clothes. Lovely and helpful staff”

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Posted 6 months ago

“I would love to buy this jumpsuit in the teal colour but unfortunately it is not available in Petite. I am 5ft 2inches and the crotch of the regular size 10 is almost at my knees. Very disappointing.”

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Posted 6 months ago

Hi Annabel, Thank you for sharing your feedback. I’m sorry to hear the Petite option isn’t available and that the regular size isn’t a good fit. We don’t currently offer this teal jumpsuit in Petite. If you’d like, we can help you find a similar jumpsuit in Petite or check other colourways that are available in Petite. Please do contact our Customer Care Team and we will be happy to help. Kind regards, Team Whistles

Posted 5 months ago

“Lovely dress”

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Posted 6 months ago

“Great service, quick reliable delivery”

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Posted 6 months ago

“The process of ordering and picking up was easy and efficient.”

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Posted 6 months ago

Hi there, Thank you for your feedback — we’re really glad the ordering and pickup process was easy and efficient. If there’s anything else we can do to improve your experience, please let us know.

Posted 5 months ago

“Lovely cashmere jumper.”

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Posted 6 months ago

“Stylish items with good sale prices! Excellent.”

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Posted 6 months ago

“Fashion accident. Terrible tailoring, terrible quality. The colour is not as shown.”

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Posted 6 months ago

Hi Lucia, We’re sorry to hear that the item didn’t meet your expectations. This is certainly not the experience we want our customers to have. We take both product quality and accurate product imagery very seriously, so it’s disappointing to learn that you found the tailoring and colour to be different from what you expected. Your feedback is important and will be shared with our product team for review. Kind regards, Phase Eight Customer Care

Posted 6 months ago

“Whistles is a trusted brand with quality pieces.”

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Posted 6 months ago

“Fashionable well constructed clothes, well made in quality fabrics”

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Posted 6 months ago

“Efficient and good packaging”

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Posted 6 months ago

“I've always had good service from Whistles when required.”

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Posted 6 months ago

“Excellent customer service. There was an issue with the 20% off code (it was supposed to be off everything full price, but even though the item I wanted - the Tessa trouser - was discounted in the standard length, the petite length wasn't), so I had to contact customer service. They replied the next day, apologising for the error and giving me another 20% off code to use. I purchased the item in 2 sizes as I wasn't sure if I'd be UK 4 or a 6. Delivery was quick. I kept the size 6 and returned the other pair, and the return and refund was processed quickly.”

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Posted 6 months ago

“Always a good service and a easy service to order from. They always deliver on time and the packaging is of good quality. The jeans are lovely and soft and the fit is perfect.”

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Posted 6 months ago

“Consistently great quality & styling”

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Posted 6 months ago

“This was my first purchase from Whistles - and it arrived more quickly that expected.”

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Posted 6 months ago

Hi Fiona, Thank you for your lovely 5-star review. We’re so glad your first purchase arrived more quickly than expected. We look forward to welcoming you back soon!

Posted 6 months ago

“I've always loved the quality of Whistles clothes and so am a loyal fan. Any returned items are only usually because the styles don't suit me. I find them true to size for every items I've purchased.”

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Posted 6 months ago

Hi Helen, Thank you for your lovely 5-star review. We’re so glad you love the quality of Whistles and that you’re a loyal fan. It’s great to hear that items typically come true to size! We look forward to welcoming you back soon!

Posted 6 months ago

“Efficient delivery, clothes are just as shown & described on the website, affordable pricing”

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Posted 6 months ago

Hi Helen, Thanks for your feedback — we’re glad you found the delivery efficient and the clothes as shown and affordable. If there’s anything more we can do to help, please let us know.

Posted 5 months ago

“Prompt delivery”

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Posted 6 months ago

Hi there, Thank you for your lovely feedback — we’re really glad you received your order promptly. If there’s ever anything more we can do to help, just let us know.

Posted 5 months ago

Whistles is rated 4.3 based on 2,301 reviews