Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.31

4.3 Rating 1,976 Reviews

83 %

of reviewers recommend Whistles

4.3

Based on 1,976 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Very quick free delivery, free returns and quick refund”

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Posted 6 months ago

“Good choice. Prompt delivery.”

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Posted 6 months ago

“I have the Josie jumpsuit from 2022 and I’ve worn it so much that I wanted to buy a replacement. I thought it would as straightforward as ordering it again and having it ready for Spring/Summer. The first time Whistles sent the incorrect item and the second one had an awful stain and fraying on the back. I’ve given up for now which is a shame because I do love the Josie jumpsuit. You really need to sort your delivery service and quality control, Whistles.”

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Posted 6 months ago

Hi Ellen, I’m really sorry to hear about the incorrect item and the stained, fraying replacement, that isn’t the standard we aim for. We will certainly look into this with our delivery and quality teams. I sincerely apologise for any disappointment this has caused, Kind regards, Whistles Customer Care

Posted 6 months ago

“True to size, good quality and perfect fit for me as I am 5ft 1 inch and I am happy they are machine washable.”

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Posted 6 months ago

Hi Sophia, Thank you for your lovely feedback. We’re really glad to hear the fit, quality, and machine washable nature of the items suit you well. Kind regards, Team Whistles

Posted 3 months ago

“One of my go to places for dresses . Very good product descriptions, ordering process and ease of returns.”

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Posted 6 months ago

“Always a reliable service. Love their range of clothes, although more styles in their petite range would be welcomed and wonderful.”

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Posted 6 months ago

“Lovely items and quality through and through”

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Posted 6 months ago

“I have started to order more and more recently from Whistles. Great quality. I only order via shop, as their customer service is very poor and never answers any emails. If have any issued, don’t expect to get them solved.”

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Posted 6 months ago

“Love my joggers but there is a fault,contacted customer service,been approx a wk and still no reply just a generic email.Very poor !!!!”

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Posted 6 months ago

Hi Nicola, I’m really sorry to hear you’re still awaiting a reply and that there’s a fault with the item. This isn’t the standard we aim for. I can see that a member of our team has contacted via email asking for some photos of the fault but we have not received a reply yet. Please do send over some photos by email and we can certainly advise further for you. Kind regards, Whistles Customer Care

Posted 6 months ago

“Stylish clothes, always well made and consistently high level of customer service both in store and on line.”

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Posted 6 months ago

“I have not received the bag, which should have been delivered on 12/31/2025. Beware that the following guarantee from Whistles' website may not be accurate if your order is to be shipped internationally: "The total amount you pay includes all applicable customs duties & taxes. We guarantee no additional charges on delivery." I have sent emails, used the chat feature, contacted global-e, and DHL to no avail.”

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Posted 6 months ago

Hi Lisa, Thank you for your message, and I’m very sorry to hear about the difficulty you experienced with your order. I can confirm that this issue has now been resolved and the matter has been closed. However, I sincerely apologise for the delay in delivery and for the frustration caused while trying to obtain support. This is certainly not the level of service we aim to provide. We also appreciate your feedback regarding our international shipping guarantee. Your comments have been noted and will be shared internally to help us improve both our communication and customer experience going forward. If there’s anything further you’d like us to review or assist with, please don’t hesitate to get in touch.

Posted 3 months ago

“Great company to deal with. I ordered the Cassie Wool Coat which arrived quickly. Unfortunately it was too large and the smaller size was sold out. The returns process was simple and straightforward.”

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Posted 6 months ago

“Lovely material. Really pleased with the fit”

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Posted 6 months ago

“Quality excellent good price and size very happy”

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Posted 6 months ago

“The shoes took a while to arrive but it was over the Christmas/New Year period so it’s not unusual.”

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Posted 6 months ago

Hi Elaine, Thank you for your lovely 5-star review. We’re glad you’re happy with the product, and we appreciate your understanding about the delivery timing during the Christmas/New Year period. We look forward to welcoming you back soon.

Posted 6 months ago

“I have bought two wonderful items now from Whistles, and being short I’m delighted they have a Petite range, and I have bought THE most divine dark plum long jersey dress from them, as well as the black jersey sparkle shirt. They both look absolutely amazing on.”

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Posted 6 months ago

Hi Christina, Thank you so much for sharing your lovely 5-star review. We’re thrilled you’re happy with your purchases and that the Petite range suits you so well. It’s wonderful to hear you love the dark plum dress and the black jersey sparkle shirt. We look forward to welcoming you back soon!

Posted 6 months ago

“Always good quality and a wide range of pieces. I wish the petite range was more extensive as at 5' 3' I always end up having pieces shortened and this adds quite a bit of extra cost.”

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Posted 6 months ago

Hi there, Thank you for your lovely 5-star review. We’re glad you enjoy the quality and range of pieces. We appreciate your feedback about the Petite range and understand the extra cost of alterations. We’ll pass this to the team for consideration. We hope to welcome you back soon.

Posted 6 months ago

“Website: common. Styles: classic - boring. Quality: better than younger fast fashion high street brands. But not superior to other mature brands similarly positioned. Ie Jäger, Hobbs etc.”

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Posted 6 months ago

Hi there, Thank you for sharing your thoughts. We appreciate the comparison with other mature brands and will take your feedback on website and style into account. If you have any specific suggestions or need help with product selection, please reach out and we’ll be glad to assist.

Posted 6 months ago

“Whistles shop is good but the online service is really poor with orders often being cancelled.”

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Posted 6 months ago

Hi there, I’m really sorry to hear about the online service and the cancelled orders. This isn’t the standard we aim for. If you require any help with a previous order, please do reach out to us. We appreciate your feedback and hope your next experience is much smoother.

Posted 6 months ago

“Love the trousers.”

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Posted 6 months ago

Hi Susan, Thank you for your lovely 5-star review. We’re thrilled you love the trousers! We look forward to welcoming you back soon.

Posted 6 months ago

Whistles is rated 4.3 based on 1,976 reviews