Whistles Reviews

Name: Whistles
Rating: 4.23

4.2 Rating 1,195 Reviews

80 %

of reviewers recommend Whistles

4.2

Based on 1,195 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Whistles is a well known High Street store which sells clothes and accessiries of the highest standsrd in the market place.”

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Posted 3 months ago

“Good communication, am surprised at how neither skirt nor shoes fitted! Waiting on the bag, hopefully it'll arrive soon and one of the three items that is good to keep!”

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Posted 3 months ago

“Different styles and prints, a welcome change.”

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Posted 3 months ago

“Whistles are great, but what would be good if you could collect and return at Next Stores for free, as you now do not have enough stores.”

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Posted 3 months ago

“Excellent service.”

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Posted 3 months ago

“For the reasons set above I am very disappointed with the service.”

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Posted 3 months ago

Hi Gillian, we’re really sorry you’re disappointed with the service. We understand how frustrating that can be, and we’d like to help make this right. If you’d like to share more details or need assistance with a resolution, please reply here or contact us here: https://www.whistles.com/here-to-help/contact-us.html

Posted 2 months ago

“Poor customer service. Clearly, something is happening, but no update why parcel is delayed. Reached out via Live Chat, email and phone. Unable to get answers.”

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Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there is a delay with your delivery and you have not received an update yet, this is not the service I wish to provide our customers at all. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 2 months ago

“As above . Refund taking too long .”

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Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the time it takes to process your refund, this is not the service I wish to provide our customers at all and I can completely understand your frustration on the matter. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 2 months ago

“But a few bits each year but I wish they would bring back there lovely T-shirt they used to bring out every year.”

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Posted 3 months ago

“Very prompt delivery and quick refund”

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Posted 3 months ago

“Whistles service is good and clothes are good quality.”

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Posted 3 months ago

“Really helpful and friendly staff in store”

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Posted 3 months ago

“the online purchase was easy but item was not as shown”

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Posted 3 months ago

Hi Julie, I’m sorry to hear the item wasn’t as shown. We appreciate your feedback and have passed it to our team. Kind regards, Team Whistles

Posted 1 month ago

“Quality and on trend but good investment pieces”

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Posted 3 months ago

“Next day postage paid but due to high levels of orders they apologised for the late delivery . It arrived after 5 -6 days . A promise of being credited with the postage did not happen”

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Posted 3 months ago

We’re so sorry that your order was delayed despite paying for Next Day delivery and that the promised postage credit was not applied, Annie. We understand how upsetting this must have been and regret that our service did not meet your expectations. Thank you for sharing your experience so we can work to improve for future orders.

Posted 3 months ago

“I haven’t bought anything from whistles in a while because a previous purchase felt cheap and got baggy very quickly, hoping for an improvement. I wouldn’t buy anything online from them again.”

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Posted 3 months ago

Hi Kate, I'm sorry to hear your previous purchase felt cheap and baggy. We appreciate your honesty and will pass this on to our product team to review. If you’d like, we can help with a return or exchange for items that might better meet your expectations. Please contact webchat or support so we can assist. Kind regards, Team Whistles

Posted 1 month ago

“generally good but this purchase was not of the quality I would usually expect”

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Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the quality of your garment, this is not the service I wish to provide our customers at all. Rest assured this will be reported to the garment team. Kind Regards - Whistles Customer Care

Posted 2 months ago

“Staff in shop in Farnham were so helpful re colour and told be I could buy blue pair on line as they did not stock blue, only black.”

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Posted 3 months ago

“Excellent classic styling”

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Posted 3 months ago

“Great shopping experience overall.”

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Posted 3 months ago

Whistles is rated 4.2 based on 1,195 reviews