Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.37

4.4 Rating 5,081 Reviews

84 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,081 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 1 star review on 27th May 2025

138

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have ordered my downlights nearly a month ago, and so far have received 4 out of 6 of them, lucky they were for my own house and not a client or I would look like a fool”

Helpful Report

Posted 8 years ago

“I'd been looking for shallow mounting depth, warm-while light fittings and thought these would fit the bill perfectly. In all aspects these lights have been a massive disappointment. Firstly, the cutout needed to be re-shaped to allow the hinges to fit. Next, the connectors from the (included) transformers didn't match those on the fitting, necessitating cutting them off and soldering. Finally, two of the three fittings expired within a several days of installation. Incidentally, as the connectors did not match, I emailed the company wanting to know if they were indeed the correct ones, but received no response. I have since removed the fittings and am sending them back for a full refund.”

Helpful Report

Posted 8 years ago

“The lights themselves were brilliant, short can down lights are just the trick when you have low ceilings to overcome. The price I paid was vey good, probably the cheapest on the market. The customer service however was definitely not what I would expect from any company. Being told I would receive the order on 3 separate occasions, promised phone calls that never happened explaining where the order was and waiting over a month to receive the order meant I lost the job they were for and a customer who will surely not use me again. Thanks guys.”

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Posted 8 years ago

“Customer assistance needs improvements .”

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Posted 8 years ago

“Supplied a profile track in which the diffuser doesn't fit properly. Can only be slid in, however as a rebated profile there is no way the profile can be slid in. Not really very good at all. By the time I spent time forcing the profile in I could've bought a proper one for the time it has cost me trying to rectify a substandard product.”

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Posted 8 years ago

“the items were not as described and took.”

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Posted 8 years ago

“Bought some LED's, they didn't arrive next day and then i have been trying to return them with no response via phone or email. Product unopened”

Helpful Report

Posted 8 years ago

Hello Gregory, Firstly, I apologise for the delay you experienced when receiving your order, this down to the fact that the decking lights are a special order item and do take an extra 1-2 days for delivery. I shall arrange for you to be e-mailed everything required to get the items you wish to return back for a refund. If you need anything else in the future please feel free to contact us and we shall assist you in any way possible. Kind Regards, Vishal

Posted 8 years ago

“Only lies.... not what I paid for, lies on the phone, lies on descriptions..... Keep away”

Helpful Report

Posted 8 years ago

Hello Nush, Could you please e-mail ca@wled.co.uk the issue you found with the products on the site so we can rectify it. I am personally, extremely sorry about the service you have received with us. If you need anything in the future give us a call and we'll make sure that you're thoroughly looked after. Kind regards, Vishal

Posted 8 years ago

“Latest purchase was a failure lights continually flicker”

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Posted 8 years ago

Hello David, Looking at what you have purchased, it may be a compatibility issue with the transformer you already have. Could you please give us a call on 0116 321 4120 and we can help diagnose the problem. Kind Regards, Vinny

Posted 8 years ago

“Only take payment for items you have in stock and only when they have been dispatched. If you take payment when you should not then have better processes and procedures in place to refund quickly; it should not take 3 phone calls and a threat to involve PayPal.”

Helpful Report

Posted 8 years ago

“Wouldn't recommend this company it's online order page is unclear the goods are overpriced and their customer service is atrocious”

Helpful Report

Posted 8 years ago

Hi Kay, I'm sorry to hear this about your experience with us. We have tried to make ordering on our website as easy as possible, so any feedback would be appreciated greatly. Again I am sorry to hear that you felt the items you purchased were over priced. I can assure you that this is backed up with the quality and warranty of the product. In regards to the LED Strips that weren't cut to length, I will e-mail you a freepost label and returns form so you can get them back to us at no cost. If you address them to me, with a note of the sizes you would like the strip in and I will get them made up and sent out. Kindest regards and I look forward to hearing back from you. George

Posted 8 years ago

“The product delivered is NOT the same as the picture or the product ordered. I will be sending back for a refund”

Helpful Report

Posted 8 years ago

Hello Richard, I'm sorry you feel this way, all images shown on our website are there to illustrate the design and features of the products. If you could let us know exactly what you find different on the image and in the description compared to what you have received and we can try and improve it. If you please call us on 0116 321 4120 then we can help arrange your return. Kind Regards, George

Posted 8 years ago

“Incorrect items shipped. Replacement couldn't be sent until incorrectly shipped items were received by them. Cheap returns paid postage so it's your responsibility if it's lost in post so incurred additional cost for recorded postage service to return the items for someone else's mistake. Refund took over 11 days to be processed after numerous chases and returns charge wasn't refunded. Not worth the effort for what you buying when you can get the same elsewhere for 10 times better service. My mistake, this is first and the last time I will trade with these people...”

Helpful Report

Posted 9 years ago

“Terrible service. given many false delivery dates. Item not even in stock after being told it was. Been awaiting a refund for nearly one month now. Having to result to a PayPal claim!!!”

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Posted 9 years ago

Hello Chris, I'm sorry to hear that, our refunds are normally processed within 24 hours of being raised. I have e-mailed, the accounts team your order number and they will have your refund processed ASAP. My personal apologies, George

Posted 9 years ago

“Received item in timely manner (led dimmer) but soon developed a fault causing lights to flash. Several emails sent to find out returns/ replacement procedure, but no response at all.”

Helpful Report

Posted 9 years ago

Hello Leyton, I'm sorry to hear that you had an issue with your dimmer switch. It is not something that happens very often. I have looked in all of the e-mail addresses that you can e-mail to and none of them seem to have an e-mail for you, so that may be the reason you have not had a response. I have e-mailed you everything that you'll need to send it back to us. Kindest Regards, George

Posted 9 years ago

“very bad company!!!”

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Posted 9 years ago

Hello Suna, I'm sorry to hear you have had a bad experience with us, there are notes on our system to say that when your lanterns were originally sent (15th March) they were returned back to us as the original address was inaccessible. There is also a note to say that since then you have been on holiday. This may be the reason for the items not being shipped again. I shall speak to the warehouse and arrange to get them sent ASAP. If you have any problems please do not hesitate to give us a call on 0116 321 4120. Kindest Regards, George

Posted 9 years ago

“so far, a week after my order, it has not arrived.”

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Posted 9 years ago

Hi George Your Shipment was sent out on the 22nd of April a day after your order. Please can you contact us on 0116 321 4120 if you have still not had your items and we can investigate this further. Many Thanks Alex

Posted 9 years ago

“Over 3 days and at least 5/8 phone calls no one could take my address down properly it was only a query that I had my order that I noticed the address was wrong And after numerous calls with different people who still managed to get it wrong eventually it got sorted a week later not over impressed on my first order Rgds Alex Turko”

Helpful Report

Posted 9 years ago

Hi Mr Turko We do apologies for the inconvenience. I will be doing a full investigation into why the wrong address was put on your order. I have just checked the tracking and see that the lights have now been delivered to your correct address. If you need any further assistance then please do not hesitate to contact us. Again we do apologise for the inconvenience. Many Thanks Alex

Posted 9 years ago

“Ordered G9 LED lamps to replace high energy use G9's. The order arrived within a couple of weeks, after chasing up, part of the order the lamps did not work correctly. Following an email and call to WLED they agreed to a return of the faulty lamps. Since returning the lamps some weeks ago, they have not reimbursed me. I have followed up with an email, but still not reimbursed. I wouldn't recommend purchasing from WLED, the customer service is poor and the quality of lamps are also poor.( sorry my mistake should read very poor).”

Helpful Report

Posted 9 years ago

Hi Stephen, We are sorry to hear that you haven't had the best experience with ourselves, with regards to the G9's, some of them come as a dimmable option and require varilight V pro dimmer switches which are compatible with them. When returning lamps to us we do advise customers to wait for 3 working days as stated on the returns form. Furthermore I can only apologize if you found our customer service poorly, We always aim to provide the best service to all our customers and we would love to hear back from you to change this bad experience to a positive experience. If I could be of any further assistance please do let me know, Kind regards, Raj

Posted 9 years ago

“Having changed about 20 GU10 to LED's supplied by your company, many of them packed up after a few months. some were replaced by you but as others failed you simply didnt reply or replace the defective bulbs. Ive since bought the same items much cheaper from Wilkos and other high Street shops. Funny but they are still working. I will buy from local companies in future.”

Helpful Report

Posted 9 years ago

Hi Mr Ralph, I'm disappointed to hear that you haven't had the best experience with these LED's. From time to time goods may fail due to unforeseen causes and I can only apologize about this. We always endeavour to replace defective bulbs as long as you are within your warranty period. Furthermore, bulbs purchased from many high street stores may seem to work for a while but on the long run when they do pack up which will result in leaving you out of pocket. We have an extended 5 year warranty in place which our customers love us for! Please don't hesitate to contact us if you require any further assistance. Kind regards, Raj

Posted 9 years ago

Wholesale LED Lights is rated 4.4 based on 5,081 reviews