Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.37

4.4 Rating 5,081 Reviews

84 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,081 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 1 star review on 27th May 2025

138

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order and 3 weeks later they still haven't arrived! I have emailed 3 times but only got a reply once. And to top it of they have asked for a review of them before I have got my order! Not impressed and will not be dealing with this company again”

Helpful Report

Posted 9 years ago

“have not received reply to feedback-i ordered item on wednesday jan-20th- still waiting should have received within 48 hours are you making enquiries what has happened”

Helpful Report

Posted 9 years ago

“Useless service, I made clear that I didn't want to use a transformer and the sales person assured me they were high voltage. They were slow and unsure of themselves. Guess what ? I need a transformer. I have no confidence in this company. Terrible service by unqualified staff”

Helpful Report

Posted 9 years ago

“they are ok as long as you order it, they have it in stock and they send it to you. If however you have a problem, like they don't have it in stock, the customer service is appalling. They will not keep you informed, they will not phone you back, they will not email you, even if they have promise to do so on several occasions. I've been chasing a refund for over a month, the customer service is systemically incompetent and thankfully I've rarely seen such appalling service.”

Helpful Report

Posted 9 years ago

“Requested 1m tapes cut into two and both pieces soldered giving two 500m lengths. Wasn't done. Orange tape sent is not waterproof, when speaking to sales on phone I did detail orange was for motorbike so had to be water proof. I was told a different product would be sent as original order no longer in stock, I believe change in wattage. Have emailed detailing this but no one has contacted me. Both items sent are not fit for purpose or the purchase. Disappointed. Regards Kristian”

Helpful Report

Posted 9 years ago

Hi Kristian, We have supplied the correct tape to you. regarding the cut we have raised this with our cuts and soldering team,

Posted 9 years ago

“not delivered despite emailing twice”

Helpful Report

Posted 10 years ago

“No email confirmation, no delivery after 3 phone calls, almost gave up !!!!”

Helpful Report

Posted 10 years ago

“We ordered LED light diffusers on 7th Oct. It took till 31st October and in the region of eight phone calls each very polite but a new promise. When we received the strips there was one of the end fitting missing from the pack. After a further 3 calls each promising to drop one in the post we have had nothing 17th November. There was no communications coming back from this supplier and my wife spent several days waiting in for deliveries that were promised but didn't transpire. Not my idea of a professional company”

Helpful Report

Posted 10 years ago

“Well, how can I put it? My goods haven't arrived yet! This is the day after you sent me the email asking for a review. Parcel Force don't have a good reputation with me as one of the only companies who can't find our address. My advice: have a go at Parcel Force 48 as they were apparently dispatched 2014 Nov 07 09:35:21 and it's now 2014 Nov 10 2235!”

Helpful Report

Posted 10 years ago

Hi John, Thank you for your review. Your order was dispatched on the 7th, with delivery attempted on the 10th. Unfortunately, according to the tracking information the courier wasn't able to find the address. The items are now on their way back to us and we will re-dispatch as soon as possible. Would you be able to call our customer service team on 0116 321 4120 or confirm the delivery details by email? Kind regards, Wholesale LED Lights.

Posted 10 years ago

“In short,this seller offered incorrect advice & information about this product. The product arrived with parts missing & other parts incompatible. The LED strip lights were extremely fiddly & frustrating to fit. After a long exuberating afternoon of attempting to fit the lighting & get them to actually work I annoyingly gave up.On discussing my concerns & frustrations with the seller they made no effort as to any solution or refund. Avoid at all costs!!”

Helpful Report

Posted 10 years ago

“THE ORDER WAS PLACED ON THE 16TH OCTOBER AND TO DATE IT HAS NOT ARRIVED! YOU ADVERTISE QUICK DELIVERY AND WHEN I TRIED TO TRACK TO DELIVERY, IT WAS NOT AVALIABLE. AN EMAIL TO YOUR COMPANY TOLD ME IT WOULD BE LEAVING TODAY (30TH OCTOBER) AND WOULD ARRIVE FRIDAY OR MONDAY. IT WAS ME WHO HAD TO CHASE RATHER THAN YOU INFORMNG ME WHAT WAS GOING ON AND 18 DAYS IS NOT 'QUICK DELIVERY' PHIL SMITH”

Helpful Report

Posted 10 years ago

“Placed an order on 28th Sept. For a dimmer switch, 48hr. delivery. After 4 days I sent an email to chase the order, only to be then informed that it was not a stock item and hade to be ordered, but I would receive it on 6th. Or 7th. Oct. It is now 9th Oct. and it still hasn't arrived. If an item is not in stock the web site should Clearly show this, not tell you after you have paid . Will I use them again? NO”

Helpful Report

Posted 10 years ago

“I ordered my items and was very impressed with the speed of delivery for my items but from that moment on things have unfortunately not been so impressive , the LED MR16 bulb would not work in my shower fan/ light combo , the garden LED spotlight I then sourced from a different supplier at half the price I paid , I have since sent 15 e-mail to customer services regards if they could assist me with the MR16 bulb and the format for returning goods and to date 10/9/14 I still await a reply re same now this does not inspire me to deal again”

Helpful Report

Posted 10 years ago

Hi David, We received an email from you on 28th August which we replied to on 2nd September. Could you please check your spam folder or call our customer service team on 0116 321 4120. This is the only email we have had from you. You have a 28 day return on the item so we will be happy to take it back if it doesn't work with your extractor fan. Kind regards, Wholesale LED Lights.

Posted 10 years ago

“I wish i had been informed that the item i ordered was out of stock at the time of purchase, i would have had the option in going somewhere else instead of having to wait for my order to arrive,and i am due to go on holiday in a week time, god knows when i will receive my order. if you are unable to deliver by the 19th of july, i would like a refund.”

Helpful Report

Posted 10 years ago

“Ordered the lights, you took payment then told me they are not in stock, customer is now left with holes in decking and no lights to go in them. Not happy”

Helpful Report

Posted 10 years ago

Hi Mike, Thank your for your feedback. I apologise for the delay in getting your items to you and any inconvenience caused as a result. The items are currently on order from our supplier and should be with us shortly to send on to yourself. You will be emailed once the items are received and again when they are dispatched. If there is anything else we can do to help please do not hesitate to contact our customer service team on 0116 321 4120. Kind regards, Wholesale LED Lights.

Posted 10 years ago

“I am waiting for my item from 26 June 2014; today is Tuesday and 07 July 2014 (?)”

Helpful Report

Posted 10 years ago

“I recently ordered a small sample quantity of LED downlighters after a telephone cal supposedly giving me the information I required. When the items arrived it was found that they did not fit, a further phone call was made and the person in receipt of the call could not give me the information I required and promised to phone me back the same day. I am still awaiting this call 2 days later and having spent my money I am still no further forward in my attempt to convert to LED .”

Helpful Report

Posted 11 years ago

Hi Clive, Thank you for your feedback and please accept our apologies for the delay in getting back to you. I understand one of our customer service advisers has now been in contact to progress this matter. The problem you are experiencing is quite unusual but hopefully we can resolve the matter. Please accept our apologies once again. Kind regards, Wholesale LED Lights

Posted 11 years ago

“No instructions sent with this product regarding the type of dimmer switch that is compatible with this dimmer bulb. This resulted in two of them failing when I used them. Poor customer service when I complained. Refused to replace the bulbs free of charge. I will not be using this company again.”

Helpful Report

Posted 11 years ago

Hello Gordon, Thank you for your feedback. Our dimmable LED bulbs can only be used with a special trailing edge dimmer; using them with an incompatible dimmer switch may cause the bulbs to blow. There is a disclaimer on the product page as well as a helpful FAQs section explaining this and we do also send installation instructions with the bulbs just in case. We're sorry if you didn't think we were being fair on this occasion. Kind regards, Wholesale LED Lights.

Posted 11 years ago

“Still waiting... Very slow delivery. (1 bulb = 1 week)”

Helpful Report

Posted 11 years ago

Hello Stuart, Thank you for your feedback. Your order was dispatched on the 14th March on a 2-3 day service with Royal Mail, which means it should reach you today. Please let us know if there are any further problems. Kind regards, Wholesale LED Lights

Posted 11 years ago

“Did not do the job I wanted it to do”

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Posted 11 years ago

Wholesale LED Lights is rated 4.4 based on 5,081 reviews