Wholesale Domestic Bathrooms Reviews

Name: Wholesale Domestic Bathrooms
Rating: 4.11

4.1 Rating 771 Reviews

74 %

of reviewers recommend Wholesale Domestic Bathrooms

Company Reviews

Questions

Metrics

4.1

Based on 771 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0344 809 4249

Email:

customerservices@wholesaledomestic.com

Location:

50 Montrose Avenue, Hillington Park, Glasgow
G52 4LA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service we were taken care of by Icete at the fort kinnaird branch she was very professional and a brilliant help”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave your review! I will pass on your comments to the Edinburgh branch. Kind regards, WDB

Posted 2 years ago

“Pathetic after sales service. I bought 2 Alexander James cabinets at £230 each. 1 cabinet had a missing floor stud, rendering it unstable and dangerous. I returned to the warehouse to be told that no small parts were kept and was then advised to go to Screwfix. I complained to customer services and your David Law apologised and contradicted the advice I was given, claiming that spare parts are indeed kept for such eventualities. He offered me a miserly £25 off my next purchase which I said was unacceptable in view of the energy, time and frustration I had endured. I asked for a partial refund on my credit card as I would not be coming back to your showroon. He blatantly refused to accede to this reasonable request. I have already explained this ridiculous scenario in Google review.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave a review. We are sorry to hear you have been unhappy with the service you have received. If you wish to discuss this further, please email us at custonerservices@wholesaledomestic.com Many thanks, WDB

Posted 2 years ago

“Goods were damaged more than once took 6 months to resolve all the issuesz”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave a review. We are sorry to hear you have not been happy with the service you have received. If you wish to discuss this further, please email us at cusutomerservices@wholesaledomestic.com Many thanks, WDB

Posted 2 years ago

“I have always found it to a great experience shopping with wholesale domestic. I install atleast two bathrooms a month and they are always from wholesale not only are the sales team great and knowledgeable if I have had a damaged or faulty item their customer service staff have always resolved it for me .”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave such a positive review - we appreciate this feedback! Kind regards, WDB

Posted 2 years ago

“The member of staff who served us was friendly. However our experience at the warehouse collection was hopeless. We waited the best part of an hour. Went back in to see why we were still waiting to be told our order had been picked 20 minutes ago so she would go chase up. Member of staff eventually came out with our trolley of goods. The road is so full of potholes that 2 smaller items fell off. There was not as much as an apology from the member of staff or a suggestion to check what had fallen was damaged. We checked ourselves and it wasn't but not the point. The whole collection experience was very poor.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave a review We are sorry to hear you have been unhappy with the service you have received while at our collection point. I will make sure this gets passed onto the collections team. Many thanks, WDB

Posted 2 years ago

“Staff very helpful products good quality no problems with delivery.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave such a positive review - we appreciate this feedback! Kind regards, WDB

Posted 2 years ago

“I bought My splash back boards from you the first 4 where damaged and we phoned you and you sent another 4 right away I was very impressed that you responded very quickly and that 4 was damaged and once again you acted very quickly and sent another 4 and these where fine I will use you again if I need anything I will recommend your firm it was the courier that damaged the boards so I would like to say thank you for your quick response”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave such a positive review - we appreciate this feedback! Kind regards, WDB

Posted 2 years ago

“Very disappointed in the level of customer after care. The bath had a few ridges which the plumber pointed out to us but they weren’t bad and the shower screen sits on top. The hose part of the bath taps had sheared off. The toilet side of the combined vanity unit was chipped. And the shower came with no instructions. I phoned to report all of this and got a very sympathetic hearing from the female on the phone. She told me to return the damaged tap and that compensation could be discussed then. I drove back to Hillington which is a round trip of over 40 miles. The tap was replaced but the woman at the counter said she would have to speak to her manager. This she did in full sight of myself, the manager is still to even acknowledge my presence or speak to me. The assistant returned and told me I would not be gettting anything by way of compensation, not even for fuel for my forced return to your premises. Our plumber had managed to disguise the chips on the unit and had installed it, which at least gave us use of the toilet but the assistant told me we should have returned it within 48 hrs to get a replacement. God only knows what we were meant to do in the intervening period or if you didn’t have a replacement in stock! We had originally chosen a different unit which was meant to be picked up and fitted in April but we’re constantly told it wasn’t in stock but should be in at another given date. It never was and we ended up picking another unit so that we could get the job done. Overall, a very disappointing experience and despite having purchased from you in the past we certainly will not do so again. I will not recommend you to any family or friends and indeed will discourage them from using you given our bad experience with your company.”

Helpful Report

Posted 3 years ago

Hi Valerie, Firstly, please accept our apologies for the quality issues and poor service you experienced. Occasionally items can be damaged in transport, and if the packaging is still in good condition then this doesn't become clear until it's in the customer's home. We very much understand how disappointing this must have been, and as you experienced when you gave us a call, we are focussed on putting things right when they go wrong. I'm sorry that we didn't meet your expectations when you returned to swap your faulty item, we shall take onboard your comments and be mindful going forward. Kind regards, WDB

Posted 3 years ago

“I recently purchased a full bathroom suite from Wholesale Domestic, Glasgow. WD is an excellent place to shop for all your bathroom needs. The staff is brilliant and always available to help and advice whether its in the showroom or over the phone. The price is reasonable and the products are well made. Hassle-free returns and exchanges if need be. Highly recommended”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave such a positive review - we appreciate this feedback! Kind regards, WDB

Posted 2 years ago

“Thank you for the excellent customer service provided by Trish at the Hillington store who helped trace my £100 credit note which had been lost when the system changed from old to new. While I wasn't able to use it on the day of purchase unfortunately I will be back in the future. I purchased on the Sunday and Trish asked me to phone her on the Monday so she could try to correct this error and I'm very pleased she did.”

Helpful Report

Posted 3 years ago

Good morning Sandra, Thank you for your kind feedback. I am glad Trish was able to assist you and that your credit note was recovered. I will pass your comments over to the customer service team. We hope to see you again soon! Kind regards, WDB

Posted 3 years ago

“Gutted to discover the item was damaged but Claire and her team on customer services were great at ordering a replacement which arrived today. Many thanks”

Helpful Report

Posted 3 years ago

Good morning Sheena, Thank you for taking the time to leave your review. I am so sorry to hear that your item arrived damaged. I'm glad Claire and the team were able to get it resolved for you - I hope your bathroom is now completed and looking great! Kind regards, WDB

Posted 3 years ago

“It is what it is. Cheap bathrooms and you get what you pay for.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for taking the time to leave us feedback. We pride ourselves on offering quality products at good pricing. We are sorry if you were disappointed by the quality of the product you have ordered. If you have any concerns, please get in touch via customerservices@wholesaledomestic.com Kind regards, WDB

Posted 3 years ago

“Magic place good service cheers”

Helpful Report

Posted 3 years ago

Thank you John! :-) We appreciate you taking the time to leave your review. Kind regards, WDB

Posted 3 years ago

“Quality goods poor dispatch”

Helpful Report

Posted 3 years ago

Good morning, Thank you for taking the time to leave your review. I am sorry to hear that you were disappointed by the dispatch side of your order. Please let us know if you think there are any ways we could improve on this. Kind regards, WDB

Posted 3 years ago

“Staff very friendly and helpful.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for your kind feedback! We really appreciate this. Kind regards, WDB

Posted 3 years ago

“Plenty of help choosing our toilet and sink with units. Quick delivery and good communication at all times. Toilet pan had a slight flaw but was replaced and delivered quickly.”

Helpful Report

Posted 3 years ago

Good afternoon Steven, Thank you for taking the time to leave your feedback. I am glad you had such a positive experience with your order. I am sorry to hear that your original toilet had a flaw, but I'm glad we could resolve this for you. I hope your bathroom is now looking great! Kind regards, WDB

Posted 3 years ago

“Staff were very helpful and easy to deal with”

Helpful Report

Posted 3 years ago

Good afternoon Ann, I am glad that you found us to be helpful! Thank you for taking the time to leave us feedback. Kind regards, WDB

Posted 3 years ago

“There is a good range of products at reasonable prices.”

Helpful Report

Posted 3 years ago

Thank you for your kind review! We appreciate you taking the time to leave some feedback. Kind regards, WDB

Posted 3 years ago

“Perfect! Thank you”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your review! :-) Kind regards, WDB

Posted 3 years ago

“Very disappointed. Ordered a white toilet. Was away when Oliver fitted it. Came back to find it’s a grey toilet! Won’t shop there again!!!”

Helpful Report

Posted 3 years ago

Good afternoon, Sorry to hear that you were disappointed with your order! I have had a look at your account and can see you ordered our Ideal back-to-wall toilet - we don't sell any grey ceramic toilets so I'm unsure as to how this could've happened. Could I ask that you contact us at customerservices@wholesaledomestic.com for us to investigate this further for you? Kind regards, Rhianna

Posted 3 years ago

Wholesale Domestic Bathrooms is rated 4.1 based on 771 reviews