Wholesale Domestic Bathrooms Reviews

Name: Wholesale Domestic Bathrooms
Rating: 4.10

4.1 Rating 764 Reviews

74 %

of reviewers recommend Wholesale Domestic Bathrooms

Company Reviews

Questions

Metrics

4.1

Based on 764 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0344 809 4249

Email:

customerservices@wholesaledomestic.com

Location:

50 Montrose Avenue, Hillington Park, Glasgow
G52 4LA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered in September and still waiting for my sink to come not even an email from them saying it was delayed so 5 months with a half finished bathroom . The company is a joke wouldn't use or recommend its now end of January and still no sign of it or an email”

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Posted 3 years ago

“Staff were helpful and informed and dealt with queries I had quickly, I thought delivery could have been quicker but it wasn't too bad”

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Posted 3 years ago

“Quality was of goods were ok eventually, delivery was a nightmare, they don't tell you till after you pay (it's very small print on invoice) that your full bathroom suite is delivered on a 7ft pallet and left at tenement door, I stay 3 floors up with a disabled husband good job builders were on hand. Plus you are left to dispose off pallet. I was back at store twice with faulty goods, no compensation. Customer services are not the best .”

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Posted 3 years ago

“Excellent service ftom start to finish.”

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Posted 3 years ago

“Great customer service ,helpful”

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Posted 3 years ago

“Very helpful staff, Bathroom is very good quality looks amazing so happy with it ⭐️”

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Posted 3 years ago

“Showroom is well presented and staff excellent, I’m a tradesman and have been getting my bathrooms from wholesale for years, would highly recommend Pat PG INSTALLATIONS”

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Posted 3 years ago

“Overall, a good shop. Waiting times on the phone and at the depot ridiculous. That said, the faulty item was replaced swiftly when I eventually got through.”

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Posted 3 years ago

“Packaging could be better but”

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Posted 3 years ago

“Great company, staff friendly and helpful....highly recommend”

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Posted 3 years ago

“I had a shower screen delivered and it was damaged in transit. To be fair Wholesale Domestic sent a full replacement. They did the same with a mirror which has a corner broken off.”

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Posted 3 years ago

“Two panels out of the lot that was delivered was damaged. I got told no replacement could be given as it was reported after 5 days!! My joiner was due to fit the bathroom after 5 days. What should have I done???”

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Posted 3 years ago

“Great service and very reasonably priced”

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Posted 3 years ago

“All the staff we dealt with were very knowledgable and helpful. All in all, a very positive experience. Would happily recommend to anyone”

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Posted 3 years ago

“The main showroom is good But the pickup dept is TERRIBLE 😩 And for that reason I only use your services in an emergency”

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Posted 3 years ago

“Ordered over 6 months ago and left a negative feedback review on trustpilot. Just received an email from Wholesale Domestic Bathrooms for feedback for my "recent" order (like I said - it was 6 months ago - but hey ho) so here it is again..... !!BUYER BEWARE!! Really wish I'd read these reviews before purchasing from this awful company. Placed a £700 order two weeks ago. All items were showing in stock at the time of ordering, with the website stating in stock items would be delivered within 5-7 days. After 6 working days I'd had no delivery details so called. Started off as 8 in the telephone queue. Took 10 mins to be 1 in the queue then another 22 mins to actually speak to a customer service agent. Was told the order hadn't been sent out as the towel rail I ordered had to be special ordered in. When I stated this wasn't mentioned anywhere on the website and that it showed as in stock I was told rather rudely that regardless that was the case and that was why there was a delay. Was told the order would be shipped later that day. That evening I received an email stating the order had been shipped although it still showed as processing on the website account. After receiving nothing for 3 days (delivery schedule or otherwise) I called again (another 30 mins in a queue). Was told that the order was being picked. When I informed the assistant that I had previously been told it had been shipped she snapped back that she hadn't said it hadn't been shipped and that it would be with me shortly. Called again the next day (only 20 mins in the queue this time - progress). The assistant said I should have been contacted by the courier and that she would contact them to get a tracking number and would email me within the hour. No surprise that I never received an email. Called again the next day (back to over 30 mins in the telephone queue) to be told the same again and that I would get an email with tracking details. Got an email about 3 hours later stating the courier had 'lost' the order. Yeah right - I never actually believed it had been shipped in the first place. Called them again (yay more time of my life lost to this awful company and their telephone queue). Told them I wanted this order cancelled as it was now over 2 weeks since I ordered and we were no nearer getting a delivery date than before. Was told it would take 3-5 days. What??? It's the 21st Century. Banking is instantaneous these days. Funny how it was instantaneous when they took the payment. Will be interesting to see if I actually do get the refund (in full as per the Consumer Contracts Regulations with regards to distance selling) or if I will have to contact my credit card company to issue a chargeback. I have today ordered the items I require from a different company with next day delivery, and have already had the tracking number to confirm delivery tomorrow. If this was my company I'd be horrified by the reviews here and be doing everything in my power to correct these issues and make sure they don't happen again. But it does appear problems have been happening time and time again and they just don't seem to improve. If you purchase from Wholesale Domestic after reading the reviews here on Trustpilot you only have yourself to blame when it all goes wrong. You've been warned.”

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Posted 3 years ago

“Excellent service, superb products and best prices. Would definitely recommend”

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Posted 3 years ago

“We are very pleased with our bathroom equipment. Even more so for after sales service and the cheerful politeness of all staff we have encountered.”

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Posted 3 years ago

“Need to get materials delivered quick”

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Posted 3 years ago

“will be happy if i can stop customers using my account without my say so”

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Posted 3 years ago

Wholesale Domestic Bathrooms is rated 4.1 based on 764 reviews