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Whsmith Reviews

2.1 Rating 124 Reviews

23 %

of reviewers recommend Whsmith

Company Reviews

2.1

Based on 124 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Read Whsmith Reviews

About Whsmith:

Online at WHSmith.co.uk, customers order from over 2 million books plus thousands of magazines gift packs, stationery products, gifts, toys and games.. With over 550 stores on the high street and 490 stores at airports, train stations, hospitals and motorway services, WHSmith is one of the UKs leading retail groups and a household name.

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Whsmith 1 star review on 13th December 2021

Whsmith 1 star review on 13th December 2021

Whsmith 1 star review on 14th October 2021

DESISLAVA DIMITROVA

Whsmith 1 star review on 14th October 2021

DESISLAVA DIMITROVA

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WHSmith... worst place to get books online, I placed an order 20 days back and since then I was following up with their customer service. First they confirmed that they would process a refund and very next day I received an email stating order has been processed and it cannot be canceled. It’s been 20 days since then, I haven’t received a book or a refund and their customer service do not reply to emails or calls either.”

Posted 4 years ago

“Made 2 orders for over £20 and £5 discount advertised was not taken off. Tried calling customer service constantly without success. Have sent several emails, all unanswered! Really poor service.”

Posted 4 years ago

“Went into the WHSmith on the m4 services .. they were offering a £3.99 meal deal at lunch time consisting of a sandwich.a drink and a pack of crisps... poorly displayed unclear pricing resulted in three meals actually costing £17.50 .. with the assistant repeatedly saying this isn't in the deal ... Clarity of pricing and transparity of what's in the deal is required . Grrr”

Posted 4 years ago

“I ordered a book which was due to be delivered in 2-3 days. After this time passed I sent an email and was told delivery would be in 2-3 days. The book still did not arrive ten days after the ordered was placed, so I sent a further email. The result being my order was cancelled as it was lost in transit. If I still want the book I must place another order, one would expect they would first explain the delay as lost in transit and offer either to resend or offer a refund. I will not use this company again. Good news is I placed an order with someone else and save nearly £9..00 on the book. so in the end WH Smith did me a service.”

Posted 5 years ago

“Seem to be incapable of fulfilling online orders competently. When collecting in store staff in Halesowen store are rude and in desperate need of customer service training. Items missing from the order for the 2nd time. Customer services are incapable of dealing with complaints and resolving issues. Negative experience all round. Will never shop with them again.”

Posted 5 years ago

“I've ordered before, and the condition of books has been okay though far from mint. My last order of 3, each book was in an unacceptable state. Bits of the cover on each one was torn off, and the side of one book was torn in the middle about 2 inches while still being attached fine and the binding being fine, the innards being fine (no idea how). On their site they have one paragraph referring to online orders, basically 'send it to Norwich' and f that, no way am I sending goods miles away. I returned them to my local store for a refund. Support took too long to respond through email, sent them a message on Thursday and I returned my order this Monday afternoon, which was then they responded. In store they were kind and helpful. The support said I should take them to my local store. At least the staff seem okay. Taking my business elsewhere.”

Posted 5 years ago

“If you are looking for blotting paper don't go to wh smiths. I got some today. I may as well have used a concrete hen. Their blotting paper is waterproof. What a waste of money. Never mind I will take it back for a refund.”

Posted 5 years ago

“i went into town (worksop) this morning into WHSmith on a very cold day -2 outside and ended up leaving as was so cold in shop and when i asked the staff they told me heating is broke on 1 side of shop poor girls working in that cold is against law also needs fixing ASAP its so wrong to work in that its disgusting working in this temperate”

Posted 5 years ago

“Ordered a simple pack of labels & they sent me a "Do it yourself" Last Will & Testament Law Pack! After 2 weeks received the labels but on my back account it had taken out £47.44 in 5 separate transactions & paid in £35.96 in 7 separate transactions - I kid you not, it's like dealing with the third world”

Posted 5 years ago

“I think your staff at the Weston Favel store need to be selected to attend a customer service seminar.”

Posted 5 years ago

“I purchased a beautiful children's encyclopedia for my granddaughter as 1 of her Christmas presents front cover now ruined by a sticker stuck on front of book and left it all marked”

Posted 5 years ago

“You do not even deserve 1 star. I have been writing to your customer care department on a number of occasions since 23 September 2018. I complained about a faulty product that I was sold. You initially answered to apologise and told me you would solve the situation....but no nothing happened! I have tried to communicate with you approx 6-7 times via email since then, but apart from you automated response I Hear no moreEx . I have requested my complaint to be forwarded to management- but that gets ignored as well. Absolutely shocking customer services WHSmIth”

Posted 5 years ago

“Went to purchase printer ink and could not believe it was such a ripoff .£93 for Epson T1295 ink multipack is daylight robbery. I Went round the corner to our local computer shop ,which is not known for its cheapness and paid £63 The ink is available on Ebay for an average price of £37 .No wonder people are avoiding shopping there”

Posted 5 years ago

“SLOW Delivery still waiting Bought a pair of markers on line. because the price was more than reasonable , if you go to their stores cost nearly double ( RIDICULOUS ) is near a week and still no sign of been dispatched. walked to the shop ask if can help .. and the lady behind counter very stressed told me. nothing we can do, nothing we can do.. typical of bad customer service of WHSmith - This is Bridgwater Branch - never again for this company”

Posted 5 years ago

“I ordered a book (in stock) online on 01/07. I received an email saying it had been dispatched to store for collection on 04/07. 10 days later it was still not in store and having chased this over email it was apparently now in store. I picked up the book on 17/07, to then receive the email to say my book was in-store AFTER I had already collected it. Appallingly slow service. How can it take a delivery lorry 13 days to go from a depot to a main City Centre store. When I emailed Customer Services to chase the order, not a single word of acknowledgement or apology. Can't fault the staff in-store (even they acknowledged there have been many cases of very very slow online (in stock) orders being delivered to store).”

Posted 5 years ago

“Slow delivery, poor communication, censored review. No wonder WHSmiths is on the skids!”

Posted 5 years ago

“I have just been offered 1.03 Euros to the pound, when an independent currency shop close by was offering 1.10 for the same amount. I was buying £200 of Euros, which amounts to a difference of 14 Euros.”

Posted 5 years ago

“Awful shop. The goods are poorly layout out, the prices are shockingly high and there seems to be far too few staff so you end up waiting for an excessive time. I can only assume the premium sites at stations and airports are very profitable as the High Street stores seem a disaster.”

Posted 6 years ago

“dont bother paying £4.49 for first class delivery, when in hurry to get order... after 3 months still not even despatched. my order total was £60 and order missing worth £30, asked for first class delivery charge dropped - answer: but part of order was despatched withis 3 days (1st class - £2 card - having a laugh) so you are not getting refund. last order or shopping i done with whsmith, will never return again.”

Posted 6 years ago

“Very expensive company who have not yet learnt that you need to compete.”

Posted 6 years ago

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Whsmith is rated 2.1 based on 124 reviews