Wickes Reviews

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

"Ordered a Forget me not Arbour. Arrived damaged and a piece missing. Wickes asked us to take up complaint with their supplier who won\u2019t respond to emails. Wickes then gave us a phone number that was disconnected.\r\nEmailed Wickes again asking them to resolve problem but zero response\u2026."

"Ordered a Forget me not Arbour. Arrived damaged and a piece missing. Wickes asked us to take up complaint with their supplier who won\u2019t respond to emails. Wickes then gave us a phone number that was disconnected.\r\nEmailed Wickes again asking them to resolve problem but zero response\u2026."

"Ordered a Forget me not Arbour. Arrived damaged and a piece missing. Wickes asked us to take up complaint with their supplier who won\u2019t respond to emails. Wickes then gave us a phone number that was disconnected.\r\nEmailed Wickes again asking them to resolve problem but zero response\u2026."

"Product is fine but i booked return the rest of floor i don't want it,took nearly three weeks nobody can help for the return,they arranged DX company which is so rubbish everyday lost contact said will coming before 6o'clock but never appear,i called every hours but nobody at all can help,wickes very disappointed.\r\nI will upload screenshot how many calls i made to wickes and DX company."

"Product is fine but i booked return the rest of floor i don't want it,took nearly three weeks nobody can help for the return,they arranged DX company which is so rubbish everyday lost contact said will coming before 6o'clock but never appear,i called every hours but nobody at all can help,wickes very disappointed.\r\nI will upload screenshot how many calls i made to wickes and DX company."

"In March 2022 we started the process of getting bathrooms designed through wickes Carlisle. We were told the installation would take place august \/ September of that year and we were ok with that wait as we were struggling to find a local builder to do the work and felt wickes could handle all the ordering and design for us and make the process stress free. Unfortunately work didn\u2019t start on our bathroom until February of 2023. The builders informed us it would take 2 weeks to complete. After 4.5 weeks the builder just left one day leaving the bathrooms unfinished. No door knobs on cabinets, no skirting in some areas, no door, toilet roll holders not fitted, no lock plate to the shower. Not only this, but in the following weeks a leak started in the shower room (which is constant and not to do with use) and the tiles started cracking in the bathroom. Not to mention, the trim to the step fell off the day after it was installed. Fast forward to July 2023 and after months of calls and emails to wickes we still have no date for these problems to be rectified or any idea if the bathrooms will ever be finished. The WORST experience I could possibly imagine. We will be taking wickes and the builders to the small complaints court and ensuring none of our family or friends or anyone reading this review makes the same mistake that we did."