Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

“Wickes plc are a dishonest, uncaring, unprofessional, complete in consideration for customers. I ordered a parasol which arrived trashed direct from supplier. My money ha been debited from my bank account and they are stalling to refund. I will be contacting the police on this matter as the service is corrupt. Even got Ben swearing down the phone to me. This is the worst company I've ever had to deal with.”

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Posted 5 years ago

“Terrible experience. Ordered 2 of a product (needed 5 really, but apparently only 2 in stock). Told when they were picking it that there was only 1 in stock. A few days later, I ordered another 1, which it said was in stock again, and got another call to say it was no longer in stock. If only they'd update their website with accurate stock levels. I don't go into the store at the moment, because they make you queue for ages, so what other option than to give up buying from them.”

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Posted 5 years ago

“Went to the Macclesfield store on Sunday to buy 15 boxs of tiles only wire trolleys available manager eventually found a suitable trolley . Asked an older female member of staff where the tiles where in store, happen to comment that the revised store layout was not customer friendly to which she responded "Then I won't help you" when I went to speak to the manager he was not available!!!!! Never again”

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Posted 5 years ago

“Wickes delivery and outsourced courier service is the worst I have encountered. It is very difficult to contact their customer services and when you eventually do - to say their staff are untrained impolite and dishonest is an understatement Do not make any purchases from Wickes which require delivery”

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Posted 5 years ago

“Never mind the poor deliveries today I was being incorrectly charged for an item that was totally different to the product at Wimbledon stores and when I pointed out I was told I am going by the stapled label on the product.He agreed the specification being different but instead of finding out the correct price proceeded for my refund as requested and told his colleague to go put item back on the shelf to cheat somebody else- so watch out.”

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Posted 5 years ago

“Stayed in Friday for this delivery that… Stayed in Friday for this delivery that did not turn up. Had a delivery date from wickes this friday 7th and Text from delivery Company DX Saying my Delivery Time, Tool Was needed for work over weekend no notification from wickes that the delivered was not going to be delivered. this is not the first time this has happened with wickes cant get hold of anything as soon as they have your money. there is no customer care. Very poor service it does not cost them any thing when they let there customers down but cost me a days holiday waiting in for the delivery.”

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Posted 5 years ago

“Delivery service is very very poor and awful. Wasting your time. I haven’t got my orders on time ( two times happened)”

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Posted 5 years ago

“Avoid at all costs! Placed an online order August 1st and had option to choose a delivery 5 days later. Waited in and received text update for delivery, partial delivery arrived and was told remaining would come from store. Waited in all afternoon and nothing came and no update at all. Called customer services Next morning and I followed the telephone options only to be told by an automated system some unhelpful advice and the call was terminated! Called again and chose another option and spoke with a human who said he would email the Folkestone store and get back to me. I called Folkestone direct and spoke to an arrogant manager with no customer services skills who said “I don’t know what you want me to say.....it’s human error” Apparently Ashford would be delivering the outstanding items and that was that. Called Ashford and they said the outstanding items would be sent out Saturday, two days later, and again it was human error and Covid.....I explained that I’d already been to store to buy items I couldn’t add to delivery and could have picked up the outstanding items and I had a builder coming Saturday morning and he need the items first thing. No meaningful regret or apology forthcoming. I’ve since tried calling Ashford to arrange collection, picked up call left on the counter for me to listen to a member of staff chatting to others and then following calls not picked up. I’ve shopped at Wickes for years and never known service like this. At a time like this when customers and jobs are the future I’m amazed that this seems to be okay”

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Posted 5 years ago

“Terrible service. Ordred several items, everything was apparently in stock and waited for the delivery. Half the items were missing and nobody bothered to inform us either before or afterwards of a stock/delivery issue. Our account still says `completed` and yet we have a delivery note where it says what is missing and yet no refund or any correspondance from Wickes. A really bad company and we won't use them again.”

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Posted 5 years ago

“I ordered a kitchen & was told a week should see it fully fitted. In reality it took 2/3 months, endless problems with everything. The workmen are contractors who use nomadic "tradesmen" I foolishly trusted them in my home but they used my sittingroom as a workshop & ruined my carpet, I came home to find my TV on & my magazines in the kitchen. They could not fit out the units/white goods to the proposed plan which resulted in less worktop area. Wickes left the buck with the contractors & the contractors were unprofessional and careless. These are just a few issues I had with Wickes. I sincerely wish i had never dealt with Wickes. I would never recommend them. Do go anywhere else & find a quality kitchen elsewhere as I am neither happy or proud of my expensive disaster.”

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Posted 5 years ago

“A month on and they still havent collected or refunded me, shocking company, will never use again”

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Posted 5 years ago

“I would like to give zero stars On 25th July I ordered three items, Wickes decided to split the order and deliver them separately via two different couriers. The delivery date was set for Tuesday 28th. On Tuesday 28th only one item was delivered. I checked the Wickes delivery tracker website and it incorrectly claimed that all three items had been delivered. On Wednesday morning I called Wickes and was informed that the missing items would be delivered by 1pm. They were not. On Wednesday afternoon I called Wickes and was informed that the missing items would be delivered by 7pm. They were not. On Thursday morning I called Wickes and was informed that the missing items would be delivered by 1pm. They were not. On Thursday afternoon I called Wickes and was informed that the missing items would be delivered by 7pm. They were not. On Friday morning I called Wickes and was informed that the missing items would be delivered by 12 noon. No delivery. On Friday afternoon I called Wickes and was informed that the missing items would be delivered by 7pm. I cannot get my goods and I cannot get a refund. They are either a bunch of incompetent idiots or a bunch of thieves.”

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Posted 5 years ago

“Tried to track an order that was 48 hours late. Customer service rude and unhelpful on the phone. Email cold uncaring and offered no help. I have paid for the item and still have no item. No delivery date or time either. Shocked at the complete lack of customer service. Avoid, avoid, avoid at all costs. Stick with amazon or Wren. This is my Second issue with Wickes. I had a Kitchen fitted five years ago and don’t have what I ordered and paid for. Never using wickes again!!! This is the first review I have ever written, extremely disappointed, avoid Wickes at all costs.”

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Posted 5 years ago

“The sales person was initially very helpful and I was satisfied I had made the right choice going with Wickes Halifax. He produced a computer image and I decided to order all the things on the image. Wickes recommeded the fitter and because I wanted a stress free bathroom I went along with his suggestion. They delivered the wrong radiator and shower and this delayed the start. The cupbard was too big and the doors wouldnt open. They were returned I spoke to the manager who was rude and not helpful but did offer me £50 compenation, which never received. The bathroom is not yet finished nor is it to the high standard one would expect from Wickes. The fitter has been back several times to put things right, but to be honest I expected things doen to a much higher standard. I am still waiting for a cracked tile to be replaced and the fitter is refusing to answer my texts. I complained to the Customer Service Department and had many lengthy emails with them to no avail. I was offered a very small amount of compensation but as the work hadnt been completed I refused. I was told I had received money previously. This was for the returned radiator, shower and cupboard which did not fit!! I ordered my bathroom in July 1919 and the work eventually started in September 2019. I am not the type of person to complain or write reviews let alone bad ones, but we are now in July 2020 and there is still outstanding work to be done. Wickes recommended fitter has let me down badly and so has Wickes. I would certainly not recommend Wickes.”

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Posted 5 years ago

“I don't normally leave reviews but felt I had too due to the experience we had. Wickes were very nice and helpful at the beginning until we signed the financial agreement for our kitchen.... After that they just were not interested... I returned to the store in bury greater Manchester to speak to the sales man as the bin that was due to be installed under the sink wouldn't fit . ( Was a design fault) the salesman (usman) was quite rude after being perfectly nice to us when selling the kitchen.. he didn't look us in the eye and said to the cashier just refund it and walked off! I thought that this was very rude.. Another problem was that we were advised by him to not start paying the kitchen off until the 9months interest free was up... Prior to this for months we tried to get in contact with wickes to find out when this was up ...so we could pay the remainder upfront before interest was added. We sent emails...tweeted on social media and tried to contact by phone (1hour) waiting on the phone with no reply... We accept that covid caused problems as people were furloughed..however we did get a tweet back that they would be in touch... but unfortunately this was not the case...Then all of a sudden the money was taken out of my account with interest added. After a stressful day with the financial company we managed to get this sorted. I definitely would not use Wickes again and would not recommend.”

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Posted 5 years ago

“I don't normally leave reviews but felt I had too due to the experience we had. Wickes were very nice and helpful at the beginning until we signed the financial agreement for our kitchen.... After that they just were not interested... I returned to the store in bury greater Manchester to speak to the sales man as the bin that was due to be installed under the sink wouldn't fit . ( Was a design fault) the salesman (usman) was quite rude after being perfectly nice to us when selling the kitchen.. he didn't look us in the eye and said to the cashier just refund it and walked off! I thought that this was very rude.. Another problem was that we were advised by him to not start paying the kitchen off until the 9months interest free was up... Prior to this for months we tried to get in contact with wickes to find out when this was up ...so we could pay the remainder upfront before interest was added. We sent emails...tweeted on social media and tried to contact by phone (1hour) waiting on the phone with no reply... We accept that covid caused problems as people were furloughed..however we did get a tweet back that they would be in touch... but unfortunately this was not the case...Then all of a sudden the money was taken out of my account with interest added. After a stressful day with the financial company we managed to get this sorted. I definitely would not use Wickes again and would not recommend.”

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Posted 5 years ago

“Ordered a vertical radiator, which has to be delivered, they have given me a delivery slot of 8am to 6pm have taken the day off work to be in for delivery and they have not shown up or bothered to contact me. I will now have to waste more time chasing this item up. Thanks for-that Wickes!!”

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Posted 5 years ago

“Wasted journey! Made a 20 mile round trip to try and purchase some treated redwood. The Wickes web site indicated they had 5 lengths in stock at 1.8mtrs , plus a further 3 lengths in stock at 3.6 mtrs . Arrived at store to find they had absolutely zero stock!! A totally wasted journey. Must be very difficult to have an up to date functional stock checking system in place in 2020!! NEVER BELIEVE THE WICKES WEB SITE WHEN CHECKING STOCK LEVELS!!! Better still go the B & Q instead.”

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Posted 5 years ago

“Staff were untrained and very rude. I wanted to collect my order from the Toolstation store within their branch , but they insisted that I queue amongst the hundreds waiting to go into Wickes.”

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Posted 5 years ago

“I ordered paint on-line. Some items are missing, others are the wrong size. Can't get hold of anyone to complain.”

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Posted 5 years ago

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