Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,731 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer experience I’ve ever had! so far wickes have failed 3 times to deliver my order! 1st time didn’t bother to show up the other 2 attempts only had a few items of my order on the van and the driver assured me that another van would be along with the rest! (Which never happened) Each time I’ve been the one who has to chase them up to re- book delivery! Spoke to their customer service team yesterday told a manager would phone me in 90 minutes! Never got a call so chased up with customer service and told to wait 5 hours and contact them again! No one seems to care! Each time they deliver a couple of items they close my order even though there is still stuff outstanding! I’m still waiting for the main item of my order and can’t start project without it! It’s a shame and makes me never want to shop here again! I understand that deliveries and business is messed up at the moment, if they communicated this I would understand and be patient. But I’m fed up of being promised something and then nothing happening!”

Helpful Report

Posted 4 years ago

“Had a kitchen from them it’s 18 months old and the waste bin runner failed , there website and brochures clearly state runners and hinges are covered by a 29 guarantee , after a three day wait there customer services said “ waste bins are covered for a year only and isn’t under warranty “ seriously don’t buy a kitchen from these guys , appalling customer service and shoddy kitchens made by Blum ! Total rubbish”

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Posted 4 years ago

“Don't buy a kitchen or listen to their lies.”

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Posted 4 years ago

“As a builder and using Wickes for over 20 years I have never seen a company to become so unreliable so quick. Too many problems to list and the customer service is a joke.”

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Posted 4 years ago

“Wickes service is dire ,no help to solve issues .spent thousands on new kitchen and cannot get any help from store or customer services .Last time with this company.”

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Posted 4 years ago

“I was informed the day before due delivery that Wickes didn't have the stock. This despite having taken the money and the order having been placed several weeks previously. This was blamed on a problem at the suppliers factory which Wickes had only just found out about! Seems like Wickes stock control is non-existent. This has caused problems for a larger building project. I have used Wickes in the past a lot but will now reconsider. order number 597803495). 597803495).”

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Posted 4 years ago

“Bought patio doors they are faulty. Sent 12 e mails to customer service over an 8 week period. Just get standard e mail back each time. So now I have patio doors which I have to tie shut. Thanks wickes.”

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Posted 4 years ago

“Ordered ladders online which turned up unwrapped, dirty, wrongly labelled, and with the stabiliser bar missing which basically rendered them unusable and potentially deadly to anyone unfamiliar with ladders who tried to use them. Sent them back over 3 weeks ago but still waiting for refund, one lie after another from 'apologetic' call centre staff who promise this that and the other but basically do nothing. Always thought Wickes was a decent, reputable company but I was clearly wrong. Will never give them another penny of my money. Do yourself a favour and go to B&Q instead.”

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Posted 4 years ago

“Worst delivery service know to man Ordered 5 packs of coving 3 bags of adhesive 3 packs of handles And coving cutter Was told all in stock to be delivered Tuesday Driver turns up with one door handle. Was told rest will be here tomorrow. Driver turns up next day 1 pack of coving, I ring them and they say I’ve had all my stuff. £200 order and received £40 of it is not all my order. After numerous phone calls. I went to wickes my self to collect it all the day after. I will never order online from these again!!! SHOCKING”

Helpful Report

Posted 4 years ago

“Bought kitchen had it installed. Had some issues. But Wickes couldn't care less. Blame everyone but their incompetence. I would like to give them minus 5. If only people had hindsight”

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Posted 4 years ago

“Unfortunately I couldn't give lower than one star. The service from Wickes has been appalling. We ordered our new bathroom two months in advance, once our order arrived we were missing the toilet pan but was told this was coming by the delivery driver. It wasn't the product we were sold was discontinued, it took a week and more than 10 calls to resolve this. Over radiator simply didn't show up and when asked about this the salesroom manager couldn't care less and told us we could source our own which meant our installation ran a week over. I've have written numerous complaints about the service and lack of care for their customers and haven't received a reply. I wouldn't recommend or use Wickes ever again.”

Helpful Report

Posted 4 years ago

“Staff at Dartford very rude & would not give me her name just laugh at me down the phone Place a order told delivery date nothing turn up rang Dartford & got told not in in stock so reordered told another date only 6 turned up not 9 even thou they take your money straight away delivery driver just said good luck don’t know when u get the rest Phone Dartford got a very rude unprofessional lady just laugh when I asked for her name didn’t help a tall to sort out Had ordered a new kitchen worth £12000 but now cancell will never deal with them again”

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Posted 4 years ago

“Once again Wickes messes up and leaves me in the mess. I ordered my stuff online several days ago and paid for it in full. But the day before delivery they tell me that they will be refunding me for some items that they now don't have ! Apparently they have searched high & low but cannot find the items now. I am housebound disabled and I have been waiting for these so that I can start my job. This has caused me a lot of trouble again. I should consider myself lucky that I am just short of a couple of things compared to the time when Wickes failed to deliver on time, then told me it will be the next day, failed to deliver again and extended the delivery by 24 more hours 3 MORE OCCASIONS before quietly giving me a full refund ! Absolutely shocking. I wish there was another option for me close by. I guess this is how Wickes gets away with it. And when I asked for the complaints dept they simply laughed and told me that it would be themselves taking my complaint. Absolutely shocking. Wickes are not disabled friendly at all.”

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Posted 4 years ago

“Up there with the worse. AVOID AVOID AVOID AVOID Ordered online for collection at Sutton-in-Ashfield. After confirmation, I travelled 45 minutes to collect the order. "oh sorry the wrong size has been picked". The person responsible for the mistake walked at a snails pace upon being called and seemed that he couldn't care less. After a considerable wait, they established they could not fulfil my order and tried to sell me an alternate sized item. Why would I buy something that doesn't fit? Upon indicating that it was unacceptable and that I would be complaining, I was told "that's fine, no problem mate" in a sarcastic manner as he walked off. No attempt was made to look at other stores or online for the item I had ordered and dismissed the case with a refund. Item no out of stock online which I could have purchased from at the time of order. Disgusting customer service and shopping experience. Definitely one of the worst I've experienced. My advice is to buy elsewhere whenever possible unless you want to be insulted, experience frightening levels of customer service, and leave without what you went in there for.”

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Posted 4 years ago

“Shocking company to deal with. Ordered in stock items with a 14 day delivery time (according to their website). 21 days later still no Conrad t from their supplier. I 'phoned Wickes 8 times over the course of 4 days and not one me ever of their customer service department had the courtesy to call me back as promised. I've had no choice but to cancel the order and request a refund. Don't be tempted to buy from Wickes. They will let you down and they won't care.”

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Posted 4 years ago

“My worktop as started to chip After 3 months of installing it and was told it was due To installation Or utensils ???? I’m a 57 Year old with plenty of Experience of various kitchens Over the years and never had this before and tobe told I’ve mistreated it is Just An excuse Not to replace ? By sheridans!! So Therefore it’s Wickes who Should provide the cost of another one Will Not Recommend Wickes I”

Helpful Report

Posted 4 years ago

“I spent a little over £22K on 2 bathrooms with Wickes. I think that the design process and the things that actually arrived were all fine. But it was entirely ruined by the Wickes installation. The behaviour of the Wickes installers was appalling, particularly in terms of their covid-unsafe practices but also because they were just lazy and sloppy. It was like a disco here for 5 weeks with their radio blaring, they made every inch of my home, drive, garage and lawn filthy with plastering and grout mess and they worked 8.30 to 2.30 max per day. But, you could live with that if things were done OK at the end right? They were not. My blind grandmother would have done a neater job with the sealant. The worktops joins are bad enough that I'll be lucky if they last 12 months. Apparently I chose difficult mosaic tiles so its my fault that they look like they belong to a buck toothed hill billy. The 'cabinets' that the cisterns are built in to are so wonky that the gaps go from 2mm to 35mm in just 2 feet. The list is very very long and painful. I tried to complain but the 'remedy' is to send back the same shaved ape (Wickes installer) who made the mess in the first place. Everyone I spoke to and showed photos to at Wickes (a) tried to make it a me v Wickes installer conversation that had nothing to do with Wickes and (b) avoided being caught admitting that they were shocked by the poor outcome while sympathising that I had not had the proper Wickes experience. I will pay someone else to fix the mess rather than have that Wickes installer on my property ever again.”

Wickes 1 star review on 2nd October 2020

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Posted 4 years ago

“Brought a bath and panel whated to return have spent over an hour waiting for customer service to answer call. Will not be ordering from here again. On a positive the lady in the store was so helpful.”

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Posted 4 years ago

“Chesterfield Wickes - empty shelves,no timber on racks queued for 25 minutes for 1 open checkout while other staff were stood around looking extremely bored .Staff never heard of customer service.Avoid at all costs .”

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Posted 4 years ago

“Went to the Poole depot to schedule a bathroom design and installation. Staff seemed pleasant and helpful. Booked a design visit and they got the day and time wrong. Rescheduled and then the "car broke down" 1 hour before he was supposed to visit us. Went to a different Wickes store. Couldn't see anyone for 2 weeks and they promised they would fit the bathroom before Christmas. Then after everything they told me they can't install until after christmas. Given up with them now. Gone elsewhere. The only attractive thing about them is the finance option. Waste of time I could have used someone else and had it done before christmas.”

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Posted 4 years ago

Wickes is rated 1.5 based on 1,731 reviews