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Wightlink LTD Reviews

4.7 Rating 4,029 Reviews
94 %
of reviewers recommend Wightlink LTD
Company Reviews Questions Metrics
4.7
Based on 4,029 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wightlink LTD Reviews
Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Alan Passmore
Verified Buyer
“Very good service from staff”
Helpful Report
Posted 7 years ago
Jennifer Wyman
Verified Buyer
“always happy to help you with your bookings”
Helpful Report
Posted 7 years ago
Marilyn
Verified Buyer
“Very good service, well run, but would like it to be a little bit cheaper”
Helpful Report
Posted 7 years ago
David Miller
Verified Buyer
“Usual timely, efficient service for our recent trip to the Isle of Wight.”
Helpful Report
Posted 7 years ago
Sarah Varma
Verified Buyer
“On one occasion I had measured the height of the van wrong. I was given good advise with no judgement and my ticket was change quickly with no fuss and I did not miss my crossing. On another occasion when I was visiting the main land unfortunate due to unforeseen circumstances I came back to IOW a day early. Again staff were very kind and my ticket was changed with out any fuss.”
Helpful Report
Posted 7 years ago
Marion Swyer
Verified Buyer
“Very well organised, efficient service.”
Helpful Report
Posted 7 years ago
CHRISTINE GLAZIER
Verified Buyer
“Excellent service. Staff very helpful. Definitely recommend them. Only ferry company that looks after you do well.”
Helpful Report
Posted 7 years ago
Sharon Gentle
Verified Buyer
“Great service and welcoming staff”
Helpful Report
Posted 7 years ago
Christopher Dobson
Verified Buyer
“Just Excellent”
Helpful Report
Posted 7 years ago
David Freeman
Verified Buyer
“vast improvement from last year, polite staff greeted by name, makes you feel welcome”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Much more modern décor in the ferry now”
Helpful Report
Posted 7 years ago
Nigel Locke
Verified Buyer
“Clean and tidy ship. Clean toilets. Friendly,approachable and helpful staff. Good experience.”
Helpful Report
Posted 7 years ago
Kathie Young
Verified Buyer
“It was on time, with no problems.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Ferry late... and dirty! Staff not customer focussed”
Helpful Report
Posted 7 years ago
I was sorry to read this was your experience of our service. Please would you contact us with more information, using our website contact us page, so we can work to improve our service in future.
Posted 7 years ago
Sue Foulsham
Verified Buyer
“The staff are very helpful if any problems”
Helpful Report
Posted 7 years ago
Dianne
Verified Buyer
“Good service.”
Helpful Report
Posted 7 years ago
David Miles
Verified Buyer
“Good efficient service”
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Posted 7 years ago
Peter Daniels
Verified Buyer
“Both trips were on time & flawless. Nice people.”
Helpful Report
Posted 7 years ago
Martin Jeacock
Verified Buyer
“Way too expensive and ferry unable to dock at fishbourne for an hour. Wasted our time and made us late. Also 45 minutes late on returning”
Helpful Report
Posted 7 years ago
Dear Martin I was sorry to read there was disruption to our services when you travelled and apologise for the poor service you have reported. In general delays are rare and 99.5% of services on our Portsmouth car ferry route were on time last month. I appreciate this will come as little comfort as you were one of the few customers who have been affected. Sorry again for the inconvenience caused by these delays.
Posted 7 years ago
Keith Leabourne
Verified Buyer
“Excellent service all the way”
Helpful Report
Posted 7 years ago
Wightlink LTD is rated 4.7 based on 4,029 reviews
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