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Wightlink LTD Reviews

4.7 Rating 4,029 Reviews
94 %
of reviewers recommend Wightlink LTD
Company Reviews Questions Metrics
4.7
Based on 4,029 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wightlink LTD Reviews
Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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HANNAH MCNALLY
Verified Buyer
“Absolutely lovely staff, very easy to use, clean and very helpful.”
Helpful Report
Posted 7 years ago
Lester McCarthy
Verified Buyer
“Terrible delays and poor staff communication and distressed customers, a 2 hour journey took 6 hours”
Helpful Report
Posted 7 years ago
Diana
Verified Buyer
“Excellent customer service. Quick efficient and pleasurable. Friendly staff and easy to drive on and off.”
Helpful Report
Posted 7 years ago
Richard
Verified Buyer
“Good overall service but ferry old and tatty in places.”
Helpful Report
Posted 7 years ago
Nicholas
Verified Buyer
“I rate service as good but do find it expensive for such a short journey.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Easy booking system and great customer advisor who was able to amend our booking at short notice (due to car breakdown)”
Helpful Report
Posted 7 years ago
Janine Orbell
Verified Buyer
“Staff very unhelpful”
Helpful Report
Posted 7 years ago
Bruce Knowles
Verified Buyer
“Absolutely appalling would never travel with this company again. Booked our motorhome on our holiday to the isle of Wight due to unfortunate circumstances we had to take our small car instead, we were charged an extra £60 for the privilege of taking the car on the same ferry same time. Wightlink say the car was more expensive on the day we travelled. Disgusting”
Helpful Report
Posted 7 years ago
Ian Platt
Verified Buyer
“Have been using the Fishbourne/ Portsmouth sailing for nearly a year now. Excellent service all round”
Helpful Report
Posted 7 years ago
Paul Haslam
Verified Buyer
“Excellent service travelling to Yarmouth and return on 10th Aug. We were kept really well informed of delays due to high winds, very impressed as you must have been really busy dealing with the problem. Certainly recommend Wightlink”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Great service and staff. Always can have a little giggle with them which makes it all the more fun going on holiday to the Isle of Wight. When the second boat gets its refit (I’m presuming it’s going to happen)? it’ll be even better!!”
Helpful Report
Posted 7 years ago
Peter Impey
Verified Buyer
“Very well organised to get the cars vans lorries on the ferry and off. Staff were very polite and did their jobs very well”
Helpful Report
Posted 7 years ago
Gerard
Verified Buyer
“No rolls available on crossing for breakfast. Only choice of hot drinks was tea and coffee.”
Helpful Report
Posted 7 years ago
Gerry Canning
Verified Buyer
“Very helpful crew gave us good service loading up at Portsmouth.”
Helpful Report
Posted 7 years ago
Vicky Michaels
Verified Buyer
“First time travelling with Wightlnk found them very efficient”
Helpful Report
Posted 7 years ago
Count Schaffhausen
Verified Buyer
“Lymington to Yarmouth - a lovely trip, plenty to see during the short crossing but best to bring your own food and drink as on-board catering is pretty limited.”
Helpful Report
Posted 7 years ago
Eric Aldridge
Verified Buyer
“Both ferries slightly late - outbound due to technical problem earlier and adverse weather inbound. No issues for us as the ferry is part of the holiday and we had plenty of time.”
Helpful Report
Posted 7 years ago
James Drapper
Verified Buyer
“Good service, even when delays,the communication is sufficient”
Helpful Report
Posted 7 years ago
Andy Spurrell
Verified Buyer
“Excellent service”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Good regular service, friendly and helpful staff and comfortable journey.”
Helpful Report
Posted 7 years ago
Wightlink LTD is rated 4.7 based on 4,029 reviews
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