Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,029 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,029 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Wightlink LTD 1 star review on 23rd August 2024

Anonymous

Wightlink LTD 5 star review on 11th October 2023

Joy Shaw

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although return journey was delayed we were boarded (outward and inward) very promptly. Journey very pleasant.”

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Posted 6 years ago

“Excellent from booking to boarding, great staff could not find a fault even if I was looking for one!”

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Posted 6 years ago

“We arrived early on the return journey and staff were very helpful in getting us squeezed in at the back. Having a smallish car (Renault Clio) we were able to get on board whereas two larger cars in front of us had to wait for the next ferry”

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Posted 6 years ago

“Wight link puts customers first both Portsmouth and fishbourne are clean with friendly staff”

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Posted 6 years ago

“Great experience”

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Posted 6 years ago

“Extremely helpful *****”

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Posted 6 years ago

“Great service from booking to boarding and embarkation.”

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Posted 6 years ago

“Very good service, friendly staff,efficient,reliable and enjoyable.”

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Posted 6 years ago

“no regard for peoples time table you just much customers about as you think you have a monopoly”

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Posted 6 years ago

“I have been using this service longer than Wightlink have been running it. You have provided a regular and consistent timetable. Your prices seem very high considering the continual demand. You should encourage people to avoid booking at peak times by offering greater discounts to travel earlier or later in the day ( Yesterday on the 8.10pm service from Yarmouth there were only about 12 vehicles !?) There is not enough seating on many of your ferries especially on the Yarmouth service. This is a particular problem for dog owners who do not have any choice where seats might be and so have to stand or go up to the sun deck. The facilities for dog owners on Red Funnel are so much better. Why has this review now centred on the delivery service?.?.!,,?”

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Posted 6 years ago

“Good all round service, with very helpful staff...”

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Posted 6 years ago

“On time, very easy to board, clean, cheerful/helpful staff. All in all a good experience.”

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Posted 6 years ago

“Clean, friendly and a great service.”

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Posted 6 years ago

“Excellent journey to and from Lymington and Yarmouth.”

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Posted 6 years ago

“Of our last 6 crossings 4 have been changed at short notice including one giving our notice to our home when we were on the island. Wightlink's answer to our situation- offer a refund - we were on the island & had to get home!! Latest outward crossing was changed then delayed - no info given when we checked in - information board not working. The service by this Company is dreadful. Do they realise people book sailing times for a reason. We don't want refunds we want a reliable service for the times we book.”

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Posted 6 years ago

“Loved every minute of my trip on Wightlink last week! Had the best seat in the panoramic viewing gallery and relaxed all the way across. Great coffee and cake to top it off! Very quick and efficient in getting my car on and off too. Would highly recommend! Thank you Wightlink!”

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Posted 6 years ago

“We had a seamless total experience from booking the tickets and the journeys themselves. Both Lymington and Yarmouth are such pleasant towns to explore if you are not traveling by car. Well done Wightlink for making our day special.”

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Posted 6 years ago

“Prompt both ways and easy loading at each end”

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Posted 6 years ago

“Clean ferries (even the toilets) and friendly staff. We had no undue delays. It’s easy ticketing and you’re well guided as to where to park and how to get on the ferry. Well deserved 5*.”

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Posted 6 years ago

“Excellent Just wondered why Costas ran out of Croissants 5 mins after the 0900 sailing on a Wednesday.”

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Posted 6 years ago

Wightlink LTD is rated 4.7 based on 4,029 reviews