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Wightlink LTD Reviews

4.7 Rating 4,029 Reviews
94 %
of reviewers recommend Wightlink LTD
Company Reviews Questions Metrics
4.7
Based on 4,029 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wightlink LTD Reviews
Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Andrew Smith
Verified Buyer
“Easy to book and a quick crossing coupled with friendly staff the new ferries are very good.”
Helpful Report
Posted 6 years ago
Derek Smith
Verified Buyer
“Sailings fine once on board. However, recent sailings did not leave on time and there appears to be a lack of information about when departure would take place. This is frustrating.”
Helpful Report
Posted 6 years ago
Annie Buckley
Verified Buyer
“Brilliant crossing. Arrived early and got on earlier ferry. Portsmouth terminal is now very impressive. what a smooth operation - equally good at the Fishbourne end. Bought tickets with Tesco reward vouchers - a HUGE saving, what a great idea! Thankyou”
Helpful Report
Posted 6 years ago
David Bell
Verified Buyer
“easy to get on, easy to get off, crew very good at their job, makes for a good start/finish of your visit to the IoW”
Helpful Report
Posted 6 years ago
Suzanne Belcher
Verified Buyer
“Lovely new boat. Better cars access for the cars. Cafe much better. Just expensive”
Helpful Report
Posted 6 years ago
Denise Bowerman
Verified Buyer
“We decided at short notice to visit Osborne House and found the booking on line easy to use, prompt efficient service, helpful staff on the ferry and enhanced the enjoyment of our day on the Island.”
Helpful Report
Posted 6 years ago
M SMAILES
Verified Buyer
“Fantastic experience, thank you.”
Helpful Report
Posted 6 years ago
STEPHEN WINFIELD
Verified Buyer
“Excellent service.”
Helpful Report
Posted 6 years ago
Patsy De Sousa
Verified Buyer
“Brilliant”
Helpful Report
Posted 6 years ago
Patricia
Verified Buyer
“our journey was very smooth going to the isle of wight. but coming back we had a 30min wait but once on the ferry. we got out of the car walked up stairs to lounge and had coffee all went smooth from then on. cabin staff were very friendly and helpful. you need someone to point you to the lift if you need one.”
Helpful Report
Posted 6 years ago
Stephanie Fretter
Verified Buyer
“Much improved from my last visit, easy checkin, helpful staff”
Helpful Report
Posted 6 years ago
Kelvin Govus
Verified Buyer
“Really friendly and pleasant way to get to the Isle of wight. Booked on me phone all very easy and travelling with me bike always someone to help.”
Helpful Report
Posted 6 years ago
Eric
Verified Buyer
“Excellent service and staff”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I travelled with Wightlink recently and although the journey to the Isle of Wight was very good that was soon forgotten following my return journey. Although I was booked on an 8pm ferry and arrived in good time I was unable to board because it had been overbooked and had to wait for the 9pm ferry. This in fact did not leave until 9.20. The ship had been refurbished and had nice table and chairs on the deck where the food and drinks were being served and there was a children's play area. Although signs on board said dogs should be on the deck above this was not the case and there were numerous dogs on the deck with the food and drink and children and not a single member of staff around to put them right. The journey was horrendous with dogs barking at people and each other and there was no carpet on the floor to absorb this noise. I have not travelled with Wightlink for some time and it will be a long time before I travel with them again.”
Helpful Report
Posted 6 years ago
James
Verified Buyer
“Easy to book on line. Booking in at the port and boarding the ferry with my car was smooth and easy. Helpful and friendly staff. Pleasure to use.”
Helpful Report
Posted 6 years ago
Janice Jones
Verified Buyer
“Great, efficient service - very impressed with Portsmouth terminal. Staff knowledgeable and helpful”
Helpful Report
Posted 6 years ago
Michelle Hilton
Verified Buyer
“Excellent service”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Our first journey with Wightlink but we found it so easy with helpful staff and clear instructions. We are in our seventies and hope to visit the island again.”
Helpful Report
Posted 6 years ago
James Serpant
Verified Buyer
“good service”
Helpful Report
Posted 6 years ago
Teresa Doe
Verified Buyer
“great service. sleek boarding and departure, friendly staff on board and at dock.”
Helpful Report
Posted 6 years ago
Wightlink LTD is rated 4.7 based on 4,029 reviews
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