Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,029 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,029 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Wightlink LTD 1 star review on 23rd August 2024

Anonymous

Wightlink LTD 5 star review on 11th October 2023

Joy Shaw

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The experience for our first time travelling on this service was great. We felt very welcome and the staff all knew their jobs very well and we're on hand if you needed anything. We can't wait to use you're service again. Emily Thomas”

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Posted 7 years ago

“It gIves my wife and myself as being pensioners a chance to visit our Granddaughter and Great granddaughter who is living on the IOW thankyou”

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Posted 7 years ago

“The cost of this really short journey is extortionate. We can travel to France for less and that's a much longer journey!”

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Posted 7 years ago

Hello Christopher I'm sorry you found your fare to be high. Comparing us to different types of transport such as continental ferries isn't a fair example as the two operations are quite different, and are often financed in different ways. As an example, the costs of running a shared port are normally split between multiple companies who share facilities, as well as docks which are joint rented by a number of operators rather than individually owned, and may only run the number of departures each day that they can ensure are the most profitable. Also, a large proportion of revenue on longer crossings is earned from onboard spend, such as dining and retailing. However, there are still a number of ways customers can save on their fares with us. Generally speaking, the earlier you book the lower the fare. Lower fares may also be found by travelling on those sailings that fewer customers have booked. It's also worth checking out our Discounts and offers webpage as well as signing up to receive our newsletter. Thanks for travelling with us and I hope we get the chance to welcome you on board again in the future.

Posted 7 years ago

“Ease of booking. Friendly staff.”

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Posted 7 years ago

“Always a welcome, very pleasant check in & counter desk staff & friendly on board crew. Always been on time !”

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Posted 7 years ago

“got on an earlier boat as we arrived early”

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Posted 7 years ago

“Love the friendly efficient service we always receive from your company”

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Posted 7 years ago

“Very available service from lymington to trip and see our family on the Island--pity no saver rates if you have family there ---even same day return rates for short stays would be a help for two OAP---worth thinking about?”

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Posted 7 years ago

“Far to expensive ferry running late staff rude not worth the money”

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Posted 7 years ago

Hello Graham I'm sorry your experience of travelling with us is poor. The service performance of our ferries is high - though I realise this will be of little consolation if you've been affected by delays. Our performance is updated on our website each month on the 'About Wightlink' page. I'm sorry you found our staff to be rude. If you'd like to use the form on our 'contact us' page, we'd be happy to investigate this further.

Posted 7 years ago

“in every way possible I had a wheel chair user with me and nothing was to much trouble to help always travel by Wightlink would never use any one else”

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Posted 7 years ago

“Seeing it's almost on my doorstep it's great also short ferry ride, the views when u leave and coming into ports that I enjoy.”

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Posted 7 years ago

“Very efficient and brilliantly any service”

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Posted 7 years ago

“Always a good, reliable service using Wightlink. Comfortable, modern vessels and easy to use ports, friendly staff and pleasant crossings always enhance the experience of visiting the Isle of Wight.”

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Posted 7 years ago

“It was on time. But expensive”

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Posted 7 years ago

“Good service and ran on time”

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Posted 7 years ago

“Always helpful and friendly staff, fast service, clean ship. Also the Yarmouth ferry is perfect as a West Wight owner, great to get off the ship and be home within 5 minutes.”

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Posted 7 years ago

“I’ve been travelling to the IOW on Wightlink regularly since 2010. In the last 18 months the ferry has been late leaving time and again. The excuse has always been a broken down coach, which conveniently means Wightlink do not have to pay compensation. The price has gone up and up, the ferries are old and the one I travelled on had disgusting toilets, no decent food outlets, and had a funny smell. All for the cut price of £105 day return.”

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Posted 7 years ago

Hello Jilly I'm sorry your opinion of us is so poor and I apologise that you were delayed. I realise it will be of little consolation to you as you were delayed but our service performance has improved significantly since we built the new terminal at Portsmouth and are now using double-deck loading both sides of the Solent. This is all part of a £45 million investment to improve our service - the final part being the arrival of our new flagship, Victoria of Wight, due to enter service later this year. I do hope that you will continue to travel with us and start to experience an improvement for yourself.

Posted 7 years ago

“everything went perfectly, times, service. Will definatly be using again. Thank you.”

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Posted 7 years ago

“Comfy crossing, on time, friendly staff. All good thank you.”

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Posted 7 years ago

“very good friendly & helpfull staff.”

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Posted 7 years ago

Wightlink LTD is rated 4.7 based on 4,029 reviews