The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick service. Lots of information on website so easy to choose which pillow was best for me”

Helpful Report

Posted 6 years ago

Hi, thank you for leaving a review. We hope you are enjoying your new pillow and that you are sleeping better because of it. Our website is easy to use, but if you ever need help or advice then our customer service team is always ready to answer any questions. Kind Regards Sally

Posted 6 years ago

“This is the second wool topper that I have bought. This is for the spare room - we have a Tempur mattresses and although they mould to support your body, the wool topper makes them softer and also stops them from making you hot and sticky!”

Helpful Report

Posted 6 years ago

Hi Jan, thank you for taking the time write a review for us. We are delighted to read that the topper is making you feel more comfortable. We hope you continue to love our products as much as we do! Kind Regards Sally

Posted 6 years ago

“Bought a wool mattress topper. Bought specifically for heat regulation and it does a fantastic job! Bonus is that it's super comfortable as well. Quality of sleep has gone up dramatically!”

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Posted 6 years ago

Hi, thank you for taking the time to write a review. We are so pleased to read you are now sleeping better. A good nights sleep is hard to come by nowadays. Welcome to the flock Thanks Sally

Posted 6 years ago

“I am very happy with my wool duvet. It is the 10 tog one and has a nice bit of weight to it. We bought it because my husband has asthma and I have a condition that makes me overheat. We definitely feel this is a very good purchase!”

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Posted 6 years ago

Hi Natasha Thank you for taking the time to write a review. I am so glad thet you are experiencing the temperature relating properties of wool and the benefit that wool is naturally hypoallergenic. Enjoy! Kind regards. Karen

Posted 6 years ago

“Completely satisfied with this purchase (LUXURY ALPACA ORGANIC COMFORTER - SUPER LIGHT). I could not wish for more. Everything as stated on the website, fast shipping and a very good customer service too. Thank you.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for taking the time to write a review. We couldn't be happier with how pleased you are with your comforter. We hope your sleep improves greatly with it and that you feel more refreshed on a morning. Kind Regards Sally

Posted 6 years ago

“We have never tried a wool duvet before and wasn't sure what to expect. However we have now spent three nights under it and love it. The weight feels just right and the temperature feels fine too. Quick delivery and we are well satisfied with our order!”

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Posted 6 years ago

Hi Susan Thank you for taking the time to write a review. We are so glad that you are enjoying the benefits of your new wool duvet. Kind regards. Karen

Posted 6 years ago

“Purchased the all seasons to save me returning for a heavyweight at a later stage, item arrived within two days. Well packaged and protected, on inspection the quilt is very flat compared to down or synthetic fillings, however the insulation and heat holding properties are as described. I’ve read it will soften with time as it does not hug you like other duvets. In summary I’d recommend to anyone who values their sleep and appreciates a quality product, which I expect to outlast down or synthetics with it being suitable for machine washing.”

Helpful Report

Posted 6 years ago

Thank you taking the time to review our product. I am glad you are enjoying your all season duvet which will give you the flexibility of all year round use with the two lighter weight duvets being able to be popped together or used seperately. The outer cover is made from organic cotton and will soften with use. Kind regards. Karen

Posted 6 years ago

“Really good service.Excellent product ,beautifully made and packaged. Not so expensive in the sale but still an investment product.”

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Posted 6 years ago

Thank you for leaving a great review. Kind regards. Karen

Posted 6 years ago

“Placed the order in the early hours of Wednesday and got an email later that day saying delivery would be Thursday. Very pleased that I could change delivery address at this point so I changed it to my work address. This put back the delivery by a day but was very impressed with the speed the order was delivered.”

Helpful Report

Posted 6 years ago

Thank you for your review and we are glad that you found it easy to change the delivery address. The woolroom team

Posted 6 years ago

“Wonderful mattresses, and great delivery company (Keen and Able)”

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Posted 6 years ago

Thank you for taking the time to leave us this review, Claire. We're so glad that you're happy with your mattress and the service that you received from Keen and Able :) Kind regards, Adam

Posted 6 years ago

“Bought the light grey Herdwick sheepskin. It’s magnificent. All service worked fine.”

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Posted 6 years ago

Thank you so much for taking the time to leave us this review, Steve. We're so glad that you're happy with your purchase :) Kind regards, Adam

Posted 6 years ago

“Item as described,arrived as promised well wrapped in a reuseable bag.I am pleased with my wool topper.”

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Posted 6 years ago

Thank you for taking the time to leave us this review, Francis. We're so glad that you're happy with your topper. We're dedicated to removing plastics from our supply chain wherever possible, so glad that you're happy with your reusable packaging :)

Posted 6 years ago

“I am very pleased with my deluxe wool mattress topper. Because it was not possible for me to be at home in the time slot given me, I collected it from Sainsbury at Cowes, as directed by you, who were very efficient and helpful to me. Thank you it is very comfortable!”

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Posted 6 years ago

Thank you for taking the time to leave us this review, Peggy. We're so glad that you're happy with your topper, and the service you received. Kind regards, Adam

Posted 6 years ago

“Lovely product, nice quality and very cosy for our baby.”

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Posted 6 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your purchase, and then your little one is cosy :) Kind regards, Adam

Posted 6 years ago

“I am very happy with the fast processing of my order. I had it within a day or two and it arrived really nicely packaged and presented. I have yet to use it, but I am sure it will fully meet my expectations. Thanks!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with the service you received and sure that you'll love your product when you do get around to using it. Kind regards, Adam

Posted 6 years ago

“Smooth transaction with fast shipping.”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to write a review. We are so pleased you found the process a smooth one to deal with. We hope you like your Woolroom products. Kind Regards Sally

Posted 6 years ago

“Easy to place my online order which then arrived within days of my purchase. No delays, no issues. Perfect!”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to write a review. We are so pleased the whole process was easy from start to finish. We hope you love your Woolroom products. Kind Regards Sally

Posted 6 years ago

“Very pleased with the service online and the products are fabulous i have already recommended your products thank you xx”

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Posted 6 years ago

Thank you for taking the time to leave us this review, Lynda. I'm so glad that you're happy with the service you received and indeed the products you purchased. Thanks also for passing on the word of woolroom, it's much appreciated :) Kind regards, Adam

Posted 6 years ago

“Delighted with the V pillow, purchased to help recovery from surgery . Little puzzled by what happened to the online payment but that was quickly corrected by a phone call to the woolroom.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your purchase, even if there was a slight issue with our payment gateway (apologies). We hope that your recovery from surgery is a quick one, and the pillow continues to help :) Thanks again, Adam

Posted 6 years ago

“Great quality comforters for a great price, super-fast free shipping! Highly recommend.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review. We really hope that you have enjoyed your comforter for the past few weeks. Welcome to the Flock! Thanks Sally

Posted 6 years ago

The Wool Room is rated 4.8 based on 5,164 reviews