The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with my experience ordering from Woolroom. I ordered the comforter and it was delivered just a few days later! Response to my questions on email were answered very fast.”

Helpful Report

Posted 6 years ago

Thank you for your great review and noting that our customer services answered any of you queries promptly. Kind regards. Karen

Posted 6 years ago

“I love my wool pillows!! The delivery timecwas crazy fast considering that I live in the middle of the U.S. Thank you Woolroom!”

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Posted 6 years ago

Hi I am so pleased to read that you love your new wool pillows - we think they are rather special too! I am glad you have experienced and enjoyed our fast shipping to the US. We are always trying to do the best for our customers. Kind regards. Woolroom

Posted 6 years ago

“I’m a very hot sleeper and been waking up in the middle of the night for over a month. After some research I found the Woolroom and I’m so glad I did, I’m sleeping so much better, don’t wake up sweating and I’m not tired all the time. Great quality, great products and service. Thank you Woolroom.”

Helpful Report

Posted 6 years ago

Hi Martin, thank you for leaving a great review. It's fabulous to read that you are now sleeping more comfortably and that you are no longer waking up early or too hot. We all wish for a goods night sleep. Kind Regards Sally

Posted 6 years ago

“My Comforter was delivered very quickly considering I live in the USA and your company is across the pond. With that said very happy about that. One concern was that the box was damaged the fed ex driver indicated that he did not have anything to do with that. He indicated that the carrier service probably did the damage meaning the air transportation.when I inspected everything all was good. I hope that someone would notify the carrier or person in charge of shipping and receiving to inform there workers to take better care of customers merchandise considering the $$$$$ cost of this product.”

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Posted 6 years ago

Hi, thank you for your review and letting us know that the box that your comforter arrived in was damaged. We have brought in stronger boxes and an express 2 day shipment to try and ensure our products arrive in perfect condition so we are sad to read that this has happened - we will take this up with our courier. I hope you are enjoying your new comforter and we hope to welcome you back again soon. Kind regards. Karen

Posted 6 years ago

“I am so pleased that I found Woolroom online. I was looking for a more natural product as I am not a fan of foam mattresses/mattress toppers. The website was easy to navigate and I found the products to be reasonably priced. The service I have received has been excellent and my order arrived 3 days earlier than expected (I ordered just before a Bank Holiday weekend). Overall, I am completely pleased with the products and services I have received from Woolroom.”

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Posted 6 years ago

Hi Maria, Thank you for taking the time to leave a review. I'm so happy that you pleased with the service so far. We hope you love your new natural products and that your sleep improves. Kind Regards Sally

Posted 6 years ago

“Very good shipping and communication. I am enjoying my wool comforter. Thank you.”

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Posted 6 years ago

Thank you for the great review on our service and wool comforter. We appreciate you taking the time to write. Kind regards. Karen

Posted 6 years ago

“Excellent service. Beautiful quality mattress cover & pillow. Excited to try out adjustable wool pillow. Exceeded my expectations.”

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Posted 6 years ago

Thank you for taking the time to write a review. I hope you are now enjoying your fully adjustable wool pillow. You can keep any spare wool in the calico bag that the pillow came. Kind regards. Karen

Posted 6 years ago

“I was very impressed with how quickly my order arrived at my door and I love the wool/alpaca pillow I ordered and the 100% wool throw with horses on it.”

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Posted 6 years ago

Thank you for leaving such a great review.

Posted 6 years ago

“I love my comforter. It is lovely and exactly what I was looking for. Shipping was amazingly fast.”

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Posted 6 years ago

Hi Heather, Thank you for taking the time to leave a review. We hope your sleep improves with your new comforter and you are happy and comfortable at all times. Kind Regards Sally

Posted 6 years ago

“The waterproof mattress protector is as hoped for. Not noisy or sweaty for my toddler to sleep on.”

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Posted 6 years ago

Hi Emily, Thank you for your review. We hope your toddler is sleeping brilliantly now and that he continues to do so. Thanks Sally

Posted 6 years ago

“A very positive shopping experience with Woolroom. Items are being shipped promptly and the packaging is done well. What I love the most about Woolroom is the great quality of products and animal welfare they really do care about! :)”

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Posted 6 years ago

Hi Mariola, Thank you for taking the time to leave a review. We really do pride ourselves in our products and we only purchase our wool from farmers who adhere to the 5 Freedoms which are outlined in the Animal welfare act. We hope you are enjoying your new purchases from Woolroom and that we can welcome you back any time. Kind Regards Sally

Posted 6 years ago

“Quality of item excellent. Delivery time almost instantaneous. Puts other companies to shame.”

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Posted 6 years ago

Hi Sarah, Thank you for taking the time to write a review for us. We are so happy to red that you have had a great experience with Woolroom. We hope that you love your products and that your sleep improves. Kind Regards Sally

Posted 6 years ago

“Ordered 2 wool pillow protectors and 2 organic pillow cases. Very pleased with the quality of both products. Prompt delivery too with updates from start to finish via e-mail and txt. Very happy customer.”

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Posted 6 years ago

Hi, thank you for you review. We are so pleased that you are a happy customer and that the process was an easy one. We hope you continue to love your pillows and that your sleep has improved. Kind Regards Sally

Posted 6 years ago

“I just got my third(!) Woolroom comforter after giving my second to my parents and loving my first. The heat and heat regulation of these comforters is remarkable. Great and lightening fast shipping. Thank you, Woolroom!”

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Posted 6 years ago

Thank you for your review and we are so glad that you are sharing us with your family! We always try and ship with an express two day delivery.

Posted 6 years ago

“Easy to use website. Ordering is easy. Prompt service and delivery and lovely products”

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Posted 6 years ago

Hi Lesley, Thank you for your review. We are so pleased that the whole experience was easy for you and that you are now enjoying your new products. Thanks Sally

Posted 6 years ago

“The sales-person was very professional, courteous & helpful. Delivery was on time as informed.”

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Posted 6 years ago

Hi Avril, Thank you for taking the time to write a review. We are so happy that you were pleased with the customer service you received. We aim to deliver a good standard of customer service at all times. Kind Regards Sally

Posted 6 years ago

“Always beautiful stuff.”

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Posted 6 years ago

Thank you - we strive to provide wool bedding of the highest quality.

Posted 6 years ago

“Wonderful baby cot quilt, pillow and mattress cover for travelling all in a handy canvas travel bag. Makes it much easier when packing for baby-there is enough to carry!”

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Posted 6 years ago

Hi Alison, Thank you for taking the time to write a review, We are so pleased to read that the baby travel bundle is making it much easier when in the process of going on holiday. We hope that your little one is sleeping much better with their new bundle too, especially when on holiday when everything is new and different for them. Kind Regards Sally

Posted 6 years ago

“Lovely duvet, good service”

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Posted 6 years ago

Hi, thank you for taking the time to leave a review. We hope your duvet really does improve your sleep and that you use our service again. We are here to help with anything. Thanks Sally

Posted 6 years ago

“Wool mattress topper was delivered quickly and has definitely made the firm mattress more comfortable.”

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Posted 6 years ago

Hi Neil, Thank you for taking the time to write a review. We are pleased to hear that the your new topper is making you more comfortable and hopefully improving your sleep. Kind Regards Sally

Posted 6 years ago

The Wool Room is rated 4.8 based on 5,164 reviews