The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,165 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,165 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very speedy delivery! I wasn't expecting that it would arrive so quickly so I planned to be out of the house, but I was easily able to switch delivery to the following day or opt for the parcel to be delivered to a neighbour. The duvet came in a cotton bag that zips closed, which is handy for storage. I only wonder whether it might be possible not to mail the parcel in plastic without risk of water or other types of damage.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with the service you received. We are committed to remove plastic from our supplychain wherever possible, and are looking how we can achieve not using plastic bags for delivery. The difficulty is finding something that isn't porous. Most orders are sent in reusable calico bags within a cardboard box :) Kind regards, Adam

Posted 7 years ago

“Awesome product - sleeping like a big in a rug”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your purchase and are sleeping like a bug in a rug :) Kind regards, Adam

Posted 7 years ago

“We ordered the seasonal duvet and are currently using just the 300 gm which is keeping us warm enough on its own for April temperatures. As other reviews have said this wool duvet has significantly reduced night sweating down to not happening at all! So pleased with purchase. It is a flatter style duvet but we like this. Customer service was excellent as there was a fault on one of the poppers on the 200 gm duvet. No problem as they sent out a new duvet quickly and free return on the damaged one.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your duvet and are experiencing the benefits of a pure wool product. It's great to see that you're happy with the service you received too, and the speed in which your exchange was made. Kind regards, Adam

Posted 7 years ago

“I ordered and received a Full/Queen All Season Comforter yesterday. It's beautiful! Chris was very patient as well as gracious during our email exchanges. The color is beige or neutral, but I may exchange it for a white if available. I highly recommend this company. Please try their products. Sincerely, Anne”

Helpful Report

Posted 7 years ago

Hi Anne Thank you for taking the time to leave a review. We do pride ourselves in trying to help and advise customers to the best of our ability and I will be sure to pass this onto Chris. I think we have organised the exchange already for you so we hope you are happy with the whiter comforter. Kind regards Sally

Posted 7 years ago

“Very prompt delivery. Good discounts available on website. Quality product. Warm but breathable.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with the service received, and indeed the products that you purchased. Kind regards, Adam

Posted 7 years ago

“Delighted with product..... cushion... and service. Who needs more? Will use again!”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your purchase and the service you received. Kind regards, Adam

Posted 7 years ago

“fast delivery and the blanket looks high quality. Will have more feedback after at least one month using it....”

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Posted 7 years ago

Hi Thanks for taking the time to leave a review. We hope after a month you will be more than impressed and have the best months night sleep you've ever had. We look forward to your next review. Thanks Sally

Posted 7 years ago

“This is the best comforter! It is a HUGE upgrade for me from a thin, synthetic comforter I had before. I feel more relaxed and warm sleeping with this comforter.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your comforter, and that you're sleeping better as a result. Kind regards, Adam

Posted 7 years ago

“Excellent product & excellent service”

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Posted 7 years ago

Thanks for taking the time to leave us this review. We're so glad that you're happy with your purchase, and the service received. Kind regards, Adam

Posted 7 years ago

“Very comfortable and cool. Perfect!!”

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Posted 7 years ago

Thanks for taking the time to leave us this review. We're so glad that you're happy with your purchase :) Kind regards, Adam

Posted 7 years ago

“The Deluxe eu topper is wonderful, soft and warm helps with the day to day back ache.”

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Posted 7 years ago

Thank you for taking the time to leave us this review, Andy. We're so glad that you're happy with your topper, and that your back ache has improved as a result :) Kind regards, Adam

Posted 7 years ago

“Everything went perfectly! Love the pillows! Thanks, Jim Bullman”

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Posted 7 years ago

Hi Jim, Thank you for your review. It's great to read that you love your pillows. Let's hope they bring you endless nights of comfortable sleep. Thanks Sally

Posted 7 years ago

“The delivery was really quick. The wool duvet has helped massively with my overheating at night. I will be purchasing a summer weight duvet soon and some pillows too!”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us this review :) We're so glad that you're happy with your duvet and are feeling the benefits that come with an all-natural product. We look forward to welcoming you back to the flock in the future. Kind regards, Adam

Posted 7 years ago

“Good service,speedy delivery and good quality quilt.Would recommend.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your quilt, and indeed the service that you received. Kind regards, Adam

Posted 7 years ago

“Great service, received in two days, like it enough to buy one for my daughter”

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Posted 7 years ago

Hi there, Thank you for taking the time to leave a review. We are so pleased to welcome you and your daughter to the flock. You can never put a price on a good nights sleep. Kind Regards Sally

Posted 7 years ago

“Stops me from overheating in bed, my Best Buy this year.”

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Posted 7 years ago

Thank you for taking the time to leave us this review, Janet. We're so glad that you're happy with your purchase. So much so, that you feel it's your best buy of the year! Kind regards, Adam

Posted 7 years ago

“Very happy with purchase, I went for the summer weight duvet , has a nice weight and also very cosy , I shall buying the winter weight duvet later from Woolroom”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us this review, James. We're so glad that you're happy with your duvet. We look forward to welcoming you back to the flock when you're ready to buy your winter weight duvet. Kind regards, Adam

Posted 7 years ago

“Very happy with the quick delivery. Lovely duvet and pillows which we are still getting used too.. Excellent service.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us this review, Chris. We're so glad that you're happy with your products, and indeed the service you received. Kind regards, Adam

Posted 7 years ago

“I was very pleased with the quilt. Nice and warm and fits the duvet covers perfectly. It’s only been a week but so far so good!”

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Posted 7 years ago

Thank you so much for taking the time to leave us this review. We're so glad that you're happy with your quilt :) Kind regards, Adam

Posted 7 years ago

“Very good quality not to heavy all good well packed for shipment quick delivery”

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Posted 7 years ago

Hi Andrew, Thank you for your review. We are so pleased you received your delivery quickly and you are enjoying your new products. Welcome to the flock! Sally

Posted 7 years ago

The Wool Room is rated 4.8 based on 5,165 reviews