The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having made a mistake purchasing a particular bed (which turned out to be painful to both hip and shoulder), I was determined not to do this with a mattress topper. Still too early to say whether the wool topper will help make up for my poor choice of bed, but I do hope that it will.”

Helpful Report

Posted 9 years ago

Good Afternoon, Thank you for taking the time to leave us your comments. We hope that having a wool mattress topper will help you sleep more comfortably. Please do let us know how you get on. Many thanks, Katie at The Wool Room

Posted 9 years ago

“Excellent service. Easy -to -use website, prompt delivery, super packaging. I'm delighted with my All-Seasons duvet and pillow, and I'm enjoying improved sleep and Sweet Dreams!”

Helpful Report

Posted 9 years ago

Good Afternoon Niamh, Thank you for taking the time to leave us your kind comments. We are so pleased to hear that you are happy with your wool bedding and that you are now sleeping more comfortably as a result. Many thanks Katie at The Wool Room

Posted 9 years ago

“I would just like to say a big thank you I have finally found a pillow what is amazing because you can take the wool out and put the wool in I will definitely recommend this to friends and family Merry Christmas to you all Ed”

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Posted 9 years ago

Good Afternoon, Thank you for taking the time to leave us your wonderful comments and recommendation. We are so pleased to hear that you love your wool pillow. Merry Christmas and best wishes for the new year to you. Many thanks Katie at The Wool Room

Posted 9 years ago

“My order was processed and arrived very quickly. The product was exactly as per the description and I couldnt have asked for more.”

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Posted 9 years ago

Good Afternoon Christian, Thank you for taking the time to leave us a review. We are so pleased to hear that you were happy with both the product and service which you received. Many thanks Katie at The Wool Room

Posted 9 years ago

“prompt service and excellent product - thank you”

Helpful Report

Posted 9 years ago

Good Afternoon, Thank you for taking the time to leave us your kind comments. We are pleased to hear you were happy with both the product and service which you received. Many thanks Katie at The Wool Room

Posted 9 years ago

“I purchased these pillows as a gift so do have not have any comment to make concerning their comfort or use, however the website, delivery and obvious quality of the product on arrival are worthy of 5* rating. I'm happy to record how the pillows live up to their expectations when they have been tested by the recipients.”

Helpful Report

Posted 9 years ago

Good Afternoon Val, Thank you for taking the time to leave us a review. We are so pleased to hear that you were happy with the service that you received. We hope that the recipients enjoy their new wool pillows and would love to hear their comments. Many thanks Katie at The Wool Room

Posted 9 years ago

“Great product and great service”

Helpful Report

Posted 9 years ago

Good Afternoon, Thank you for taking the time to leave us your kind comments. Many thanks, Katie at The Wool Room

Posted 9 years ago

“Very quick delivery. I am delighted with the item. I had been researching wool duvets for some time & one criticism had always been about the smell. After contacting 'The Wool Room' I was assured that there was no smell due to the twice scoured system. There really is no unpleasant smell at all; in fact I shall be replacing other bedding with 'The Wool Room' products. Comfortable product giving a good night's sleep.”

Helpful Report

Posted 9 years ago

Good Afternoon, Thank you for taking the time to leave us a review and your kind comments. We are so pleased to hear that you are happy with your product. Please do not hesitate to contact us again if you have any further questions. We look forward to welcoming you back to The Wool Room in the future. Many thanks, Katie at The Wool Room

Posted 9 years ago

“Excellent product,beautifully packaged and presented. Access to the filling is really easy making it a breeze to alter the pillow's density to suit our individual preferences”

Helpful Report

Posted 9 years ago

Good Afternoon Richard, Thank you for taking the time to leave your kind comments. We are pleased to hear that you like your wool pillow. Many thanks Katie at The Wool Room

Posted 9 years ago

“Good service, excellent products”

Helpful Report

Posted 9 years ago

Good Afternoon Perdita, Thank you very much for taking the time to leave us your comments. We are pleased to hear that you were happy with both the products and service which you recieved. Many thanks, Katie at The Wool Room

Posted 9 years ago

“Wonderfully comfortable nights sleep. Delivery was fast and with a timed slot, could not ask for more. Great company.”

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Posted 9 years ago

Good Afternoon Nikki, Thank you for taking the time to leave us your wonderful comments. We are pleased to hear that you are enjoying your new wool bedding. Many thanks, Katie at The Wool Room

Posted 9 years ago

“The deluxe pillows are perfect as we have altered them depending on our own preferences. The bag they came in is handy for storing the extra wool.”

Helpful Report

Posted 9 years ago

Good Afternoon, Thank you for taking the time to leave us your comments. We are pleased to hear that you are enjoying your deluxe wool pillows. Many thanks, Katie at The Wool Room

Posted 9 years ago

“Excellent products very quickly dispatched. We definitely sleep better as a result as do my grandchildren.”

Helpful Report

Posted 9 years ago

Good Afternoon, Thank you for taking the time to leave us your comments. We are so pleased to hear that you and your family are enjoying the benefits of wool and are sleeping more comfortably as a result of it. Many thanks, Katie at The Wool Room

Posted 9 years ago

“I am delighted with my wool pillow! I admit being sceptical but bought one on the strength of reading reviews. I was surprised by the feel of the pillow (so different to feather & down) but have slept very well indeed. The pillow is so comfortable I can't believe I have not used wool before.”

Helpful Report

Posted 9 years ago

Good Afternoon Eleanor, Thank you for taking the time to leave us a review. We are so pleased to hear that you decided to try one of our wool pillows and that you enjoy using it. Many thanks, Katie at The Wool Room

Posted 9 years ago

“The young man in Customer Services was more than helpful and knowledgable. The items arrived quickly and when expected with information all the way. The item itslef is very satisfactory, as are all your goods”

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Posted 9 years ago

Good Morning Betsy, Thank you for taking the time to leave us your feedback. We are grateful for your kind comments on our customer service. We are pleased to hear that you enjoy our products. Many thanks, Katie at The Wool Room

Posted 9 years ago

“Comfortable to sleep on”

Helpful Report

Posted 9 years ago

Good Morning, Thank you very much for your feedback, we are pleased to hear you are enjoying your new bedding. Many thanks, Katie at The Wool Room

Posted 9 years ago

“My order arrived really speedily and I was impressed with the quality. Havent tried the bedding but the cushion pads are such a good idea in our household where several members have problems with dust mites.”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for taking the time to leave us your comments. We are pleased to hear that both you and your family are enjoying the benefits of wool. We hope that you enjoy your new bedding and would love to hear your comments on it. Many thanks, Katie at The Wool Room.

Posted 9 years ago

“Excellent quality products”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for taking the time to leave us your kind comments. We are so pleased to hear that you enjoy our products. Many thanks, Katie at The Wool Room.

Posted 9 years ago

“They were very efficient and a very quick delivery. The duvet is all I expected and I am very happy with it.”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for taking the time to leave us your comments. We are so pleased to hear that you are enjoying your new wool duvet. Many thanks, Katie at The Wool Room.

Posted 9 years ago

“Top quality products. An email query was answered straight away and useful advice given.”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for taking the time to leave us a review. We are pleased to hear that you were happy with both the products and service which you received. Many thanks, Katie at The Wool Room.

Posted 9 years ago

The Wool Room is rated 4.8 based on 5,164 reviews