The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially I was made happy by The Wool Room when I received, speedily, my luxurious quality pillow., albeit at a price rather above the norm for me - but hey ho it might save on physio bills! Fascinating to find that I could unzip and remove fleece if too springy. I have done this and it works so well. Maybe 4 days later I received an email re Black Friday - and there was my pillow greatly reduced....sad !”

Helpful Report

Posted 9 years ago

“The Wool Shops Web site is well organised and I read all the "bumf" and was able to make a decision on what we needed...odering was easy and it was delivered in two days ...great service. We are now warm and cuddly and I think in no need of an electric blanket this winter!”

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Posted 9 years ago

“From the first contact it was clear that The Wool Room was a completely professional operation. web site:- clear, concise, easy to use; delivery:- fast, well informed progress and delivery to time promised; Quality product in appropriate packaging. We hope to purchase from The Wool Room in future. Many thanks, a delight to deal with such a professional set-up”

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Posted 9 years ago

“They provide excellent quality products, well packaged in a timely manner. I like the idea of a washable pillow that I can add to or remove from to get the perfect support for myself and my husband. The mattress topper adds extra comfort and the light duvet keeps me perfectly warm even in the cold weather.”

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Posted 9 years ago

“Easy to order. Fast Delivery. Delighted with my pillow. Had a fantastic nights sleep. Really delighted. So pleased have ordered a further pillow for my partner and with 25% off for Black Friday, makes it even better.”

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Posted 9 years ago

“Just purchased the deluxe wool quilt (double). It's just comfy and cosy. Thank you.”

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Posted 9 years ago

“Excellently made product. Quick delivery. Nice company to deal with.”

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Posted 9 years ago

“Standard was as good as expected.”

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Posted 9 years ago

“Both my husband and I are sleeping better since investing in a wool bedding set. We cannot believe the difference it has made. I, in particular, was spending hours each night wrestling with the duvet as my feet were either burning under the duvet or freezing on top. From the first day we tried our wool bedding set this stopped. Being able to adjust the amount of wool in the pillows is a real bonus. I have wasted so much money on pillows over the years in my quest to find one that didn't wake me up in the night with a banging headache and by the third night in we had both got the thickness of our pillows to just where we wanted them. It seemed like quite a lot of money to spend but we decided that with a 30 day money back guarantee we actually had nothing to lose. It was the best investment we have made in a long time.”

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Posted 9 years ago

“Topper is fantastic .Sleeping so much better ! Skin less itchy . Delivery spot on”

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Posted 9 years ago

“Good customer service. Delivery came when expected and all paperwork was helpful. The mattress protector is wonderful.”

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Posted 9 years ago

“We ordered a super kingsize wool topper which arrived promptly. Unfortunately the topper didn't suit us, but the Wool Room company were extremely understanding and had no hesitation in accepting it back. Thank you for your courteousness.”

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Posted 9 years ago

“I have recently purchased a DeLuxe Mattress Topper and DeLuxe All Seasons Duvet and found the quality of both to be superb and exactly what I wanted. My dealings with the Wool Room (by phone) have been a pleasure from start to finish, with the date of delivery given at the outset and their excellent carriers, Interlink Express, upating me regularly by text and giving me the delivery slot the night before. Both times the goods were delivered at the start of the hourly slot advised. If only more companies could be like this.”

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Posted 9 years ago

Good Afternoon Melanie, Thank you for taking the time to leave us your wonderful comments. We are so pleased to hear that you were satisfied with both the service which you received and the products. Many thanks, Katie at The Wool Room

Posted 9 years ago

“Excellent company, good advice.”

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Posted 9 years ago

Thank you for your review Paula, we appreciate it. Best wishes The Wool Room

Posted 9 years ago

“Perfect! Absolutely love it.. even wore it to Tesco.. definitely will be recommending to others.... fast delivery too.. I just need few more in different colours...thank you..????????”

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Posted 9 years ago

Thank you for your review Diane, we appreciate your recommendation and will pass on the request for more colours!. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Prompt efficient delivery I was kept informed of the order including a times slot of between two hours of delivery. Lovely duvet regulates my temperature very well. Would recommend this company to anyone.”

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Posted 9 years ago

Lovely to get your feedback and your recommendation Anne, we appreciate it. Hope to see you again soon. Many thanks Jackie, The Wool Room.

Posted 9 years ago

“The information on the product was very good. The product in use, a duvet, is excellent. In the recent cold weather it has been proved to be warm and very comfortable. I am glad I made the purchase. Delivery was very quick, and the facility to change the delivery to a date I would definitely be in was truly very helpful.”

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Posted 9 years ago

Thank you for your positive comments Brian, We are so glad you are happy with your new duvet and hope to see you again soon. Best wishes

Posted 9 years ago

“Great products and excellent, fast service. I am a fan.”

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Posted 9 years ago

Thank you for your lovely review, its always good to have another fan!!, hope to see you again soon. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Great service at reasonable prices. Purchased a pair of fox slippers for my daughter in law and she she is very happy with them. Delivered quickly great prices. Always worth a look at the site for gift ideas and for the things you need. Definitely have recommended my family to shop here.”

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Posted 9 years ago

Thanks for the recommendation Sue, as you say we do have lots of great gift ideas in our shops and on the website, we are so glad you daughter in law loved her slippers. Best wishes Jackie, The Wool room.

Posted 9 years ago

“Good web site,freat delivery,high quality product...satisfied customer”

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Posted 9 years ago

Good Afternoon, Thank you for taking the time to leave such positive comments. We are so pleased to hear that you love your product. Many Thanks, Katie at The Wool Room

Posted 9 years ago

The Wool Room is rated 4.8 based on 5,164 reviews