The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent. Thank you. My order rcvd in time.”

Helpful Report

Posted 9 years ago

Good Morning, Georgios, You are most welcome. Thank you for taking the time to leave us your comments. Many thanks, Katie at The Wool Room

Posted 9 years ago

“Ordered a throw for my lounge, it was excellant quality. Had no problem with ordering and it was delivered promptly. I wouldn't hesitate to use this company again.”

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Posted 9 years ago

Good Morning Jane, Thank you for taking the time to leave us your kind comments. We are so pleased to hear that you are happy with both the product and service which you received. Many thanks, Katie at The Wool Room

Posted 9 years ago

“I have additional needs and I am disabled this duvet I bought has given me a full night sleep since I got the duvet the day after I ordered the item! This is a very warm light duvet thus I. Not waking up all night every night due to pain in my joints as the duvet is so light and yet so warm!”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for taking the time to leave us a review. We are so pleased to hear that you are sleeping more comfortably as a result of your wool duvet. Many thanks, Katie at The Wool Room

Posted 9 years ago

“Great service and a wonderful product”

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Posted 9 years ago

Good Morning J Thorne, Thank you for taking the time to leave us your comments. We are pleased to hear that you were happy with both the product and the service which you received. Many thanks, Katie at The Wool Room

Posted 9 years ago

“Ordering was simple, delivery rapid and efficient, and the item I ordered was of lovely quality and excellent value for money.”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for taking the time to leave us a review. We are pleased to hear that you were happy with both the service and product which you received. Many thanks, Katie at The Wool Room.

Posted 9 years ago

“I am so pleased with my Woolsie. It is the warmest garment I have ever worn. If everyone wore these at home, heating bills would be slashed and carbon emissions reduced! Delivery was quick as well. Fantastic product.”

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Posted 9 years ago

Good Morning, Thank you for taking the time to leave us your comments. We are so pleased to hear that you love your new Woolsie! Many thanks, Katie at The Wool Room

Posted 9 years ago

“Just found 'My Perfect Pillow'. Thank you The Wool Room.”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for taking the time to leave us your comments. We are pleased to hear you love your new pillow! Many thanks, Katie at The Wool Room

Posted 9 years ago

“I ordered the deluxe medium weight king size duvet as my friend had recommended it. When it arrived I was dubious that it would live up to my expectations, however , it really did and it is an exceptionally comfortable duvet. It has enabled a hot sleeper and a cold sleeper to share the same duvet during the recent cold spell and both be at the perfect temperature.”

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Posted 9 years ago

Good Morning Deb, Thank you for taking the time to leave us a review. We are happy to hear that you are pleased with your wool duvet. Many thanks, Katie at The Wool Room.

Posted 9 years ago

“I had previously bought a bedding set ,lightweight for summer oh bliss! The duvet is spot on for the summer for a hot water bottle like myself, for the first time I didn't overheat and the pillows are great. So I treated us to the medium weight for the winter, absolutely love it and so does our border terrier Tag, just wish you did a dog duvet/ dog bed lol thanks for great service and quality and best of all it's British !!! Vivienne xx”

Helpful Report

Posted 9 years ago

Good Morning Vivienne, Thank you for taking the time to leave us your wonderful comments. We are so pleased to hear that you (and Tag!) love our products! Many thanks and best wishes. Katie at The Wool Room

Posted 9 years ago

“The single duvets ordered were exactly as I expected, no drop in standard since my last order, if anything better”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for taking the time to leave us your kind comments. We are so pleased to hear that you are happy with both your products and the service which you received. Many thanks, Katie at The Wool Room

Posted 9 years ago

“Quick service and accurate delivery information”

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Posted 9 years ago

Good Morning Dr. Sykes, Thank you for taking the time to leave us a review. We are pleased to hear that you are happy with the service which you received. Many thanks, Katie at The Wool Room

Posted 9 years ago

“Beautifully packaged, quality duvet. Couldn't wait to get it unpackaged and on the bed. Wow it was so cosy without being stifling. Definitely helped us sleep better! I now have the pillows and mattress topper, and hope to get the mattress next. Fabulous service too. Love the products!”

Helpful Report

Posted 9 years ago

Good Morning Jackie, Thank you for taking the time to leave such wonderful comments. We are so pleased to hear that you are sleeping better as a result of your new wool bedding. Many thanks, Katie at The Wool Room

Posted 9 years ago

“The quality of the products is excellent. This is my second purchase, a mattress topper that is lovely and warm. It also adds a bit of softness to my mattress but not as much as I thought it would. I'm giving it five stars because I really like it but one thing I don't like is the fact that it 'creeps' a bit in the night but that's the only thing. I can't fault The Wool Room, as both of my orders arrived very quickly and I particularly liked the fact that I could 'track' the courier.”

Helpful Report

Posted 9 years ago

Good Afternoon, Thank you for taking the time to leave us your feedback. We have taken on board your comments regarding the topper. We are so pleased to hear that you enjoy our products and that you were happy with the service which you received. Many thanks, Katie at The Wool Room

Posted 9 years ago

“Fantastic product at a great price, free delivery what more do you want. The two sheepskin footstools are even better than I expected . Thank you”

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Posted 9 years ago

Good Afternoon Susanna, Thank you for leaving us such wonderful comments. We are so pleased to hear that you love your new footstools. Many thanks, Katie at The Wool Room

Posted 9 years ago

“Thank you for my socks that I thought were out of stock- they arrived the next day. Very good service.”

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Posted 9 years ago

Good Afternoon Sheila, Thank you for taking the time to leave us your comments regarding our products and services. We are pleased to hear that you were able to get the socks that you wanted. Many thanks, Katie at The Wool Room

Posted 9 years ago

“quick delivery and superb quality”

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Posted 9 years ago

Good Afternoon Julia, Thank you for taking the time to leave us your comments. We are pleased to hear that you were happy with both the product and the service which you received. Many thanks, Katie at The Wool Room

Posted 9 years ago

“I found the staff very knowledgeable and helpfull. The products I bought were swiftly delivered and the quality of the goods is very high. I would recomend The Wool Room to my friends without hesitation. Conrad Garrett.”

Helpful Report

Posted 9 years ago

Good Afternoon Conrad, Thank you for taking the time to leave us your wonderful comments and your recommendation. We are so pleased to hear that you are pleased with both the products and the service which you received. Many thanks, Katie at The Wool Room

Posted 9 years ago

“The products are excellent and so is the service - what more could you wish for?!”

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Posted 9 years ago

“Made a phone call regarding my item details. Very helpful.. Item arrived when expected. Delighted with product”

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Posted 9 years ago

“I bought a bed from the Wool Room,and am very happy(and comfortable!) with it.I recently ordered a deluxe wool duvet from them,and it arrived the next day!Excellent service,but I now have problems getting out of bed! Thank you for such excellent service and goods.Thoroughly recommend the Wool Room to anyone:)))))))))))”

Helpful Report

Posted 9 years ago

The Wool Room is rated 4.8 based on 5,164 reviews