The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very very happy with my deluxe warm super king quilt. Quality is exceptional . My first night's sleep was utterly blissful. I have since ordered another quilt for our guest bedroom.”

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Posted 6 years ago

Thank you for leaving us a review, Lynn! We are so glad to hear that you are loving your Deluxe duvet and that you're now enjoying blissful sleep - long may it continue :-) Kind regards, Woolroom

Posted 5 years ago

“Prompt delivery. Very pleased with my purchase.”

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Posted 6 years ago

Thank you for leaving us a review! We are so glad you are happy with your purchase and the service you received :) Kind regards, Woolroom

Posted 5 years ago

“I've spent all summer being too hot, too cold, too clammy and too blinkin' tired because I've been awake most of the night. It was during one of these frustrating nights I started looking alternatives to the duvets that I've tried and there have been many. It didn't take me that many reviews to decide to make the switch and oh my, from the first night I knew I'd made the right choice, its a bit heavier than I was expecting but after 6 nights not once woken up with that horrid clammy feeling. This is a quality operation - from the comms that keep up updated with your delivery to the packaging (very nice touch that calico bag) and of course the quality of the product is first class, well sewn, nicely finished and most importantly it does what is says on the pack. Its a British firm supporting British farms, what's not to love. I'm so impressed that the mattress topper has arrived today and I can't wait to get it on the bed!”

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Posted 6 years ago

Thank you for taking the time to leave us this fantastic review, Catherine. We are so glad you love your new wool duvet and also enjoyed the service you received from us! It's great to hear that your sleep has been enhanced by using your wool duvet instantly and you are experiencing the great temperature control benefits wool provides. Kind regards, Woolroom

Posted 5 years ago

“Very good duvet, suitable for the summer.”

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Posted 6 years ago

Thank you for your feedback, we are so glad you are enjoying your wool duvet. Wool is a naturally breathable to keep you cool for the summer but also a natural insulator to keep you warm in the winter, so you can reap the benefits for months to come :-) Kind regards, Woolroom

Posted 5 years ago

“Fantastic products, fast delivery and lovely customer service. What else could you want?”

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Posted 6 years ago

Thank you so much for this fantastic feedback! We are glad that you love your purchase and are happy with the service you have received :-) Kind regards, Woolroom

Posted 5 years ago

“I went for the complete set, very comfortable and well worth it!”

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Posted 6 years ago

Thank you for taking the time to leave us a review, Simon. We are so glad you love your purchase and are enjoying the benefits of sleeping with wool :-) Kind regards, Woolroom

Posted 5 years ago

“Excellent service. Goods arrived within 2 days. Would recommend to anyone”

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Posted 6 years ago

Thank you for taking the time to leave us a review, Gillian. We are so happy that you love your products and are happy with the service you received :-) Kind regards, Woolroom

Posted 5 years ago

“Excellent quality”

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Posted 6 years ago

Thank you for taking the time to leave us this feedback, Jacqueline. We are happy you love your product :-) Kind regards, Woolroom

Posted 5 years ago

“I always get a detailed response, whether via email or chat. Real people from UK, not outsourced.”

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Posted 6 years ago

Thank you for this great feedback on our service, Aileen. We always endeavor to assist wherever we can from our UK Head Office. Should you need us again in the future please feel free to contact us :-) Kind regards, Woolroom

Posted 5 years ago

“The customer service support has been very knowledgeable of the products. They gave me excellent recommendations for my specific needs.”

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Posted 6 years ago

“Absolutely thrilled with my purchase. Only issue is now getting out of bed in a morning!!! The temperature control was unexpected and just as described. Suits my husband who's often cold and myself with fierce internal heating 😊 . Thank you. Delivery was excellent , arrived when promised.”

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Posted 6 years ago

Thank you for taking the time to review your purchase, Cheryl. We are so happy that you love your product and are happy with the service you received! It's great to hear that both yourself and your husband are enjoying the temperature control benefits of sleeping with wool! :-) Enjoy many more nights of restful sleep! Kind regards, Woolroom

Posted 5 years ago

“Wool mattress toppers arrived quickly and in perfect condition. They were exactly as represented on the website and are both comfortable and high quality.”

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Posted 6 years ago

Thank you for taking the time to leave us a review, Lisa. We are so glad to hear that you love your wool mattress toppers and are happy with the service you received :-) Kind regards, Woolroom

Posted 5 years ago

“It was simple to order the pillows and they were delivered promptly. The pillows are incredibly comfortable and are easy to adjust the wool filling to enhance sleep comfort further.”

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Posted 6 years ago

Thank you for taking the time to leave us a review. We are so glad to hear you are happy with your product and the service you received :-) Kind regards, Woolroom

Posted 5 years ago

“Best duvet ever! Bought the light wool duvet and very happy with the snug but cool feel. Worth every penny!”

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Posted 6 years ago

Thank you so much for taking the time to leave us a review, Alison. We are so happy to hear that you love your wool duvet and are enjoying the temperature control benefits of sleeping with wool. We wish you many more nights of comfortable sleep :-) Kind regards, Woolroom

Posted 5 years ago

“It’s nice to know there’s a company out there creating a quality product that can be used for a long time- thank you.”

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Posted 6 years ago

Thank you for this fantastic feedback, Beth! We really appreciate it :-) We hope you are enjoying your products! Kind regards, Woolroom

Posted 5 years ago

“Bought a wool duvet and blanket....both really lovely items....very pleased and have recommended the site to friends.”

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Posted 6 years ago

Thank you for taking the time to leave us a review, Rhian. We are so happy to hear you love your purchases :-) Kind regards, Woolroom

Posted 5 years ago

“What a lush product!”

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Posted 6 years ago

Thank you for taking the time leave us a review. We are glad to hear you love your product :-) Kind regards, Woolroom

Posted 5 years ago

“I ordered a pillow and mattress protector. I was pleasantly surprised by the exceptional quality and functionality of both pieces. I will be ordering more items soon.”

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Posted 6 years ago

“Clear description with helpful explanation of how a wool duvet can be cool. Fast delivery. Was sceptical of claims however yes a wool filled duvet can keep you cosy and cool. Being a lady if a certain age now able to sleeping through the night again. So impressed just ordered a mattress protector”

Helpful Report

Posted 6 years ago

Thank you for taking the time to write us a review! We are so glad you are happy with your purchase and are enjoying the benefits of sleeping with wool. We wish you many more nights of restful sleep! Kind regards, Woolroom

Posted 5 years ago

“The website is easy to navigate and the information on products is comprehensive. Communication from order to receipt was excellent, keeping me informed about delivery. I ordered the baby’s woollen sleeping bag as I know how well woollen bedcovers perform. It comes in a super canvas bag. The colour of the outer material was not what I expected, off white rather than white. The zip material, being very white, exaggerated the off white of the main body. It was not a deal-breaker, though because it’s the benefits of the woollen bedcover that’s important. I bought it as a gift for my first grandchild and am willing to review its performance in due course.”

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Posted 6 years ago

Thank you for taking the time to leave us a review, Julia, and congratulations on becoming a grandmother! We are so glad that you are happy with your purchase and really appreciate the feedback you have provided us. We hope the sleeping bag is loved and you can soon see the benefits of sleeping with wool in action! Kind regards, Woolroom

Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews