The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“I have purchased a fair amount of products ($1000's) from the 'woolroom' over the past couple of years (good products no doubt) unfortunately the latest orders the deliveries are still incomplete and well past the agreed delivery dates. My bed arrived earlier in the week and delivery did not know anything about a headboard! So then the headboard eventually arrived accompanied with 4 bolts? So what do I do with these 4 bolts then? The deliverer was not interested. So no instructions how to fit the headboard noting I already paid for the fitting service. Poor logistics then? Please let me know when you will deliver the remaining order along with (hopefully) instructions for me how to fit the headboard?”

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Posted 8 years ago

Good Morning Mr Pattie, Thank you for the reviews you have sent through, we are sorry to see your bed and headboard delivery was not a smooth sailing as your initial delivery. You have raised a very valid point and one that we are in the process of resolving. Unfortunately, at the time of your delivery the Silver delivery service we offered advised delivery to room of choice, installation of product & removal of packaging, meaning they would remove the old bed/mattress like for like, I am very sorry that this was not made clear to you and outlined in more detail when you placed your order. As the beds/mattresses and the headboards come from different warehouses we were unable to guarantee the delivery on the same day (we try our best to organize this) but on this occasion, it was not an option. Whilst the headboards are standard for fitting we appreciate it is not ideal when you have paid for an installation service that the headboard is not installed at the same time as the bed being delivered. For this reason, we have outsourced the delivery of beds and headboards to a new delivery company who will only make the delivery once both parts are ready for shipping meaning they can install the bed and headboard at the same time therefore preventing any delays or inconvenience of deliveries on different days. We understand this does not help the situation you were left in and apologise for the inconvenience this has caused you, we thank you for your feedback and hope that you are pleased with the quality of the bed and the other items ordered from us. Best wishes, The Wool Room Customer Service Team

Posted 8 years ago

“Excellent product and service.”

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Posted 8 years ago

“The service is excellent and any questions are answered very quickly and effectively, well done!”

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Posted 8 years ago

“Delivery was prompt and the correct goods received. Carrier was DPD and they dropped off at my requested collection point.”

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Posted 8 years ago

“This is the third duvet, each a different size that I have bought from the wool room. Each time I buy I am delighted by the speed of delivery and the quality of their products.”

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Posted 8 years ago

“Great product and price”

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Posted 8 years ago

“The service was excellent. I had to exchange an item and add another. This was carried out promptly by a very friendly telephone communication; Gemma was particularly helpful, efficient and friendly. However, the description of items on the website would benefit from being more detailed and adviser-friendly.”

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Posted 8 years ago

“Amazing customer service.Ordered my duvet 16.38 on the Monday and it was on my bed by 11am Wednesday.Amazing.”

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Posted 8 years ago

“Prompt service and nicely packaged products. As we bought the super light quilt we now await the warm weather to get the benefit of the low tog quilt”

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Posted 8 years ago

“Delivery time was very quick. Quality of duvet is excellent.”

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Posted 8 years ago

“Easy ordering. Very prompt delivery to France. Excellent product quality. Exactly as described and more.”

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Posted 8 years ago

“Kept me informed, even advised of the delivery man's name.”

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Posted 8 years ago

“We ordered bedding We were very pleased with the service,the quality was very good. I wouldn't hesitate to recommend The Wool Room to anyone. You couldn't fault the delivery,they keeped you imfom until you had the parcel at your home”

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Posted 8 years ago

“Beautiful, quality blanket at a fab price in their sale. Good service , no problems. Will buy from them again. 😊”

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Posted 8 years ago

“Love my new lightweight wool duvet. Wish I'd bought one years ago!”

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Posted 8 years ago

“Service was great and easy to, ordered online and delivered by DPD which meant I could make sure I was in. The duvet is fabulous, the pillows I'm getting used to but have noticed a real difference in heat dispersal already (in the few warm night we've had). Great quality.”

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Posted 8 years ago

“Quick delivery, able to communicate with driver and the extra light duvet is excellent.”

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Posted 8 years ago

“Promote delivery & very pleased with what was inside the box. Wool & Alpaca duvet & 2 wool pillows. Couldn't wait to go to bed......”

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Posted 8 years ago

“You delivered exactly what I requested having helped me make my choice via online chat - thank you 🤗”

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Posted 8 years ago

“Ordered two cushion pads at what I considered was a good price. They arrived within 4 days despite the fact that we live in France. Excellent quality, glad I took the time to research what was on offer. Nice plump filling, good thread quality on the covers. They smell divine. Well done Wool Room.”

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Posted 8 years ago

The Wool Room is rated 4.8 based on 5,164 reviews