The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Easy to use website, very efficient service and my new duvet arrived very quickly. I love my duvet as it does exactly what is says it will, I'm sure I'm sleeping more soundly as I'm not waking up too hot in the middle of the night but equally it kept me toasty when when we had a cold couple of nights recently. Very happy with my purchase and have just bought myself the v pillow and am looking forward to receiving and using it.”

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Posted 8 years ago

“Having purchased a duvet from you and been very happy with it decided to purchase pillows too. Ordered online and delivered within a few days. Excellent service.”

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Posted 8 years ago

“Although the product I ordered wasn't suitable as incorrectly advised as a cot bed mattress enhancer, the process of ordering was easy and it was delivered promptly. I only hope the return is as efficient”

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Posted 8 years ago

“So easy to place the order and fast delivery with items well packed and boxed. Excellent in every way!”

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Posted 8 years ago

“Purchased the all-season deluxe wool duvet and currently (summer 2017) using the 200g duvet. Am pleased that the duvet does drape well and there are no obvious cold areas. As the duvet links up to the 300g duvet with many poppers I'm sure that the combined 500g duvet will be good in winter. I would not have purchased the item if the duvets had only 4 poppers, one at each corner.”

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Posted 8 years ago

“I puchased a pillow and from first use slept much better. I previously purchased a duvet which over the last winter and to date has been excellent. I am asthmatic and would recommend your products highly.”

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Posted 8 years ago

“I am very pleased with my new king size wool and alpaca duvet. It is light weight and retains a comfortable temperature regardless of whether it is warm or chilly. Having arthritis can make it difficult to sleep but having the right duvet certainly makes a difference.”

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Posted 8 years ago

“I am very happy with the Classic Pillow and also the protector that I have purchased as I also have the Classic Wool Duvet and all items are excellent. Also the delivery service was very good. Will definitely purchase from The Wool Room again.”

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Posted 8 years ago

“Light weight duvet was exactly what I was hoping for. Perfect weight during the recent heat wave. Fast service and helpful lady when I called. Will get one more for my guest room.”

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Posted 8 years ago

“service and delivery was excellent”

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Posted 8 years ago

“I bought a wool pillow and a bag of wool balls to customise pillow. I am so pleased with both, they arrived very promptly and both were in super canvas type covers. I have now used the pillow for a week and can't recommend it enough, it really does help if you suffer from a hot head at night, so very pleased. A great company to deal with and I shall now save up for other items I wish to purchase in future. Highly recommended.”

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Posted 8 years ago

“High quality, beautifully packaged goods with great instructions. First night's sleep without overheating!”

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Posted 8 years ago

“There was a tiny issue with the delivery address, and the Wool Room responded quickly and adequately. The item arrived wihtin that same week at the correct address and in good shape. A+ for customer service!”

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Posted 8 years ago

“Very good pillows cool and comfortable, small niggle had problems with password reset.”

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Posted 8 years ago

“Easy to order from the website, easy to deal with on the web chat when a fat fingered moment left the wrong delivery address, really quick to dispatch order and even easier to take delivery as they use one of the most helpful courier services that without asking gave me an hour delivery slot and turned up in the first minute of that - fantastic lack of having to wait around wasting my day! I.e. All aspects of the purchase process was really great!”

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Posted 8 years ago

“Very prompt and efficient. Parcel arrived next day.”

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Posted 8 years ago

“Clear website and great product and delivery.”

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Posted 8 years ago

“Fast delivery, easy ordering”

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Posted 8 years ago

“Great communication- there was a day delay on the delivery but I was kept well informed. Packing was lovely and environmentally friendly (no plastic, just reusable cotton storage bags). The items seem amazing quality and all good so far!”

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Posted 8 years ago

“Very quick delivery and I love my lightweight quilt. It is so comfortable and just right for the warmer summer nights.”

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Posted 8 years ago

The Wool Room is rated 4.8 based on 5,164 reviews