“Last time I ordered groceries, they were delivered to the wrong address. When Woolies offered to retrieve the rain soaked groceries that had been in the rain all night, I declined. Eventually 2 days later I got new groceries. After being put off by this experience, I was reluctant to try again. 2 months later I went on line and ordered groceries, only to get an email stating that my entire order has been cancelled with no explanation. This is not service, it is an absolute disgrace”
“Beyond disappointed with Woolworths online service...ordered my kids uniform online and even paid an extra delivery cost for the delivery to be expedited. School reopens tomorrow and my order status says its out for delivery, how is that even possible. I called their customer support numerous times and spoke to various consultants who could not even give me answers, the last communication was they will provide feedback which is unfortunately not good enough. Please treat us like we paid for your services, respect your customers enough to keep them informed.....”
“Hi
I go featherbrook woolworths point cook 3030 every day with my small baby one lady their she check my pram and bags every time (some time workers start thinking they own the store)seriously and when I talk with store manager she say it's our policy even when she finishes her shift manager has to show her bag seriously and when I say I don't have anything to seal the lady wants me take out empty bags from the pram to show her n say told me she check every one I sit outside to see if she checking any one else no lots of people they were with bags and pram I can't understand why me and manager just keep on telling me and showing me the policy I complete understand the policy but I feel offended. Hope they work on this area. It's not online shopping review it's in store review”
“Woolworths Moonee Ponds Victoria store (and possibly other stores) has decided to half their stock (or worse) of pre-made sandwiches because it now runs out at 12:30pm and is not restocked for the rest of the day, everyday for the last 3 weeks? Even advising Woolworths on their Facebook page a week ago (1/12/22) has achieved no results. Many customers enjoy buying these as their lunch meals but we don't all have lunch at 12:00 - 12:30pm, so can Woolworths go back to providing excellent customer service for all pre- made sandwich lovers / customers for the entire day rather than only cater for just the 12:00pm - 12:30pm lunch customers? The elderly found this a bargain but insufficient stock and prices increasing from $6 - $6.50 to $8.50 - $9.00 is no bargain. You are better off going to a bakery and paying $7 for a pork roll.
Date of experience: 01 December 2022”
“WW Eli Waters normally a great store but today totally unacceptable service from their "Front End Manager "
Whilst the express checkout was TOTALLY unstaffed, when I finally got to her I commented "the express lane isn't working well".
Her obtuse and offhand manner resulted in a sneer.
I again commented that it wasn't up to standard and received " it's not my fault that staff rang in sick"
I agreed and said that it still isn't my concern, and Woolworths business is not mine.
I explained that I understood, and said it's not your fault but Woolworths.
She was offended,unconcerned with my issues, took a totally mute attitude from thereon.
This person has no interpersonal or management skills,no idea of how to respond properly and in my opinion needs retraining or removing from her front end role.
Thanks for ruining my day Woolies”
“Poor service. (Specially partner delivery service) they leave the stuff outside without notifying. Customer service is poor. Can't even solve the simple issues for months. Not promising service. Our money is gone and didn't even received the delivery service. They have multiple issues with websites and app.”
“Had issues with missing items. Delivery price gouging. Rude drivers. They suspend you when you report a rude delivery driver. I still had deliveries pending from a 3rd party which I cannot access for updates now. Refund takes 3 to 5 days. The customer is not king with this lot...”
“Tonight I purchased an online egift card to send to a family member that desperately needed food and other items to survive. Half an hour after order I am still waiting and STILL on hold trying to speak to a human being! How on earth in this day and age can a digital online order not be instant!!?? Absolutely pathetic and will NOT be doing this again!! EVERY other company I have EVER made a digital purchase with has been instant as it should be. Go elsewhere for egift cards!
EDIT - Finally just got through and no help whatsoever. Apparently the gift card team are seperate and are not open until Monday which means that I cannot help my family member buy food as Woolworths have effectively stolen my money! How disgusting! Will NEVER be buying a gift card from these disgusting people again!”
“I had $620 worth reward points. Someone hacked online and used in Altona while i was sitting at my home in Caulfield. The Incident was immediately reported once i received the e-receipt and realized what happened. It has been 4 months and despite following up every month all the response i get it "We have escalated the matter, the IT team is working on it"
I am unsure that how 4 months are utilized and this is not been worked upon - its a huge amount and nothing has been done about it !
I stopped going to Woolies and using rewards card as i cannot trust them anymore - very very disappointed !”
“I bought my things online on the 1st of June and they were meant to be delivered on the 6th of June. They didn’t deliver and they told me different stories each time I called and promised to call me back but they never did. I called again on 13 of June, and they said my things were out of stock so they’ll have to refund me. I’m still waiting for my refund. That was a real bad service and so unprofessional. I wish you change your courier guy or something.”
“Woolworths Dickson have taken the unethical decision to remove all paperbag and multi-use green shopping bags and the only option is the single use plastic bags!!!!!i is this a panic knee jerk corporate decision to force us to use your surplus plastic bag stock before the ACT follow the NSW decision to ban single use plastic bags? Woolworths will only ever do something decent when their hand is forced. Woolworths Dickson only refurbed the shop when construction started which will bring coles into the area which will finally curb the monopoly Woolworths has had in the inner north for so many decades! I have never heard anyone praise this particular Woolworths……..but have no doubt they really couldn’t care less….”
“Yesterday was the first day I had done online shopping. I had a pick up time of 1-2 today I arrived just after 2 I pressed all the buttons said what bay & waited & waited & waited after a 1/2 hour I went in to say I was waiting I went back out to the car & waited another 10 minutes before anyone came out with my order. A lady I work with did her shopping in store & had finished hers before I got mine 😡”
“I fin the online shopping to be farcical with a lack of due diligence done by woolworths.
Being house bound with Covid i place an order, i tick the box no substitutes because i dont want Organic chicken swapped for non organic chicken.
So my food delivery for tonights dinner and tomorrows lunch arrives with no chicken, even though the item was available online at the time of purchase.
So with no contact from Woolworths to let me know, i paid $15 delivery to not get what i need for dinner.
So now am i expected to pay another $15 for delivery of a smalller pack of Organic chicken because i put no substitutes. Sell me 2 packs of the smaller at the same price as the bigger or simply just contact me ffs.
I feel like visiting the manager in person. Oh i cant.”
“First and last time I will use Woolworths online. We had to isolate from last Wednesday, so we did an online order on Wednesday night. The website said delivery wouldn't be until Saturday. On the Saturday, woolworths said the time slot for delivery was between 5.45pm and 6.45pm. That passed and I was contacted and order would be late due to logistic issues. At 10.45pm still no order so I contacted them and was informed that it was cancelled due to logistics and I could reorder for the following Tuesday,
Keeping in mind isolation will be finished by then. They offered a refund which will not be accessible for 4 to 20 business days. As their is a Woolworths 6 kilometres and another 12 kilometres from me, I suspect t h eir logistics issue excuse is a load of rubbish.
So beware of Woolworths, they are greedy liars and don't care about the customer at all only about profit.”
“Worst on line shopping experience ever. Just spent 2 hrs of my life i will never get back in the end cancelled my order because could not get some items in the time window I would select. Just tell me what you have available it is not hard.”
“Never on time, support is useless, and they refused to give me a refund.
What a scam
every single one of my orders has been outside of my delivery window, which wouldn't even bother me, but the delivery info is never helpful. "it will get here at 4:24" it tells me, so I wait outside to pick up my order for half an hour and NOTHING. not even an update! so i try to contact support but it says there's a 15-minute wait, so i wait half an hour and FINALLY, it connects me to someone, i ask her for an update on my order and she says 5 minutes, i wait 5 minutes, nothing, 10 minutes, nothing, 15 minutes and she has disconnected me and not even bothered to update my tracking info in the app.
absolutely useless. i had a similar experience on another occasion and asked for the remainder of my year-long subscription to delivery unlimited to be refunded. i was offered a 15$ goodwill voucher instead. there isn't even a goodwill store within an hour of where i live, why would i want that?
Support staff are rude, unhelpful and generally poorly trained, and their support system is ridiculously badly designed.
an absolute travesty of a service and I'll be steering well clear of them from now on.”
“I placed an order online, I wanted to pick-up but was in the Delivery window and noticed that as well as Delivery Fee of $15.00 there was a Shipping Fee of $10.00. Bit of double dipping I think!”
