“If I could give negative stars I would. Quick to take your money but then non existent order updates - and as delivery is outsourced the standard response time for an inquiry (if you can get through) is 3-5 days. WOW won’t assist once they’ve taken the money from your account. So basically you live in hope. Appalling service. DO NOT BUY ANYTHING IF YOU WANT IT ACTUALLY DELIVERED.”
“NOTHING ELECTRIC WORKS on it, asked woolworths to help no outcome. Horn doesnt work, lights dont work and no sound. Rigo Electric Kids Ride On Toy Cars dont buy from Woolworths they are impossible to contact and have a reply on repeat saying wait 3 - 5 business day. Well guess what its been over 1 mth and no outcome. Buy elsewhere stay away from woolworths as a 3rd party.”
“Just got off the phone to Woolworths trying to apologise for not delivering my grocery order. (It was delivered somewhere else)They offered to refund my money (which is ridiculous) or fill the order which will not arrive until tomorrow. I am elderly, don't drive and not near shops so tonight I am out of bread, butter etc. What annoyed me more was I had an earlier phone call from an Uber driver that could hardly understand English.....he eventually hung up on me. Not good enough Woolworths as problems are happening all too often.”
“if there is an option of nagtive stars i would submit not one but many.
Wollies use dirty tricks ripping customer off using discounted price tag to lure customer buying but jacking up the price at the checkout without warning. I placed an order that contained a couple of items offered at half retail price. At the checkout, those discounted items were charged 40%-50% more than the discounted price offered on their website. It was too late when i noticed price discrepancy as the credit card transaction was completed. So i called customer service the next day hoping they woudl refund the portion that was overcharged. Instead they changed price on my login and claim the increased charge was due to stock shortage. i still dont see the connection between over-charging customer and level of stock. you either don't have stock to sell or you're consistent with the pricing. The fact is i could still buy the same item at the discount price if i don't use my login.
My advice to those use Wollies online for their groceries, to either consider shift to Coles or double triple check your order price before hitting 'confirm order' button. I am sure i'm not the first victim and i won't the last one.
i'm disgusted by this kind of unethical approach to rip people off.”
“Woolworth Kingsway in Perth the worst delivery service ever. I ordered a lot of things they didn’t delivery most of the things. I was waiting the whole day for the cleaning products to clean the house and ended up waiting for nothing. I didn’t received any notifications, any refund, or whatever. They act like everything was perfect delivering me 30% of my order. I don’t recommend it at all!”
“We spend an Average of 10+ K a month with WW.
My wife loaned my car this morning with my Wallet in it, I drove her vehicle to WW West Coast Village, our usual haunt (WAS)
I am flabbergasted that WW in the 21st century where 99% of consumers and businesses have gone Digital (Tap and Scan) to avoid carrying cash or cards around, you WARTS in management should get with the Times.
Have you ignorant people realized how much revenue you’re losing.
WW WILL NEVER SEE ANOTHER CENT from our family.”
“The behavior displayed by Toongabbie Woolworths Manager Jennie was nothing short of arrogance. She addressed a customer with the words, "Give him the refund to shut him up," in an utterly condescending manner. It's important to clarify that I wasn't seeking a monetary reimbursement, to begin with. My request was a simple exchange.
One might wonder how a customer is supposed to know that frozen items are non-exchangeable. While it may be store policy, it's essential that such policies are communicated clearly through various channels, both online and offline, to ensure customers are aware.
My question is: why should a customer be silenced when they have a legitimate concern? I wasn't seeking a refund but merely wanted to exchange a frozen item I had purchased from another Woolworths store. The item was labeled as "Gluten-Free," and I wanted to exchange it at my local outlet. What's wrong with that?
When I was informed that frozen items couldn't be exchanged, my concern was whether Woolworths had effectively communicated this policy, given their excellent track record of promoting products and policies. If such a policy exists, a clear notice should be provided. I believe it's reasonable for a loyal customer of 15 years to expect this level of transparency.
Customer service should always prioritize effective communication and problem-solving. Unfortunately, my encounters with Jennie have shown that she consistently neglects customer concerns. She had no right to attempt to silence me. In fact, she should understand how frustrating it is when faced with such a situation, and she should have handled it more professionally.
It is disheartening to recount how Jennie carelessly discarded the gluten-free Prawn Hargow 12-pack into the register bin, as if it meant nothing. It's important to remember that food is a basic necessity, and many people are struggling to have a proper meal, especially in challenging times. For Jennie, it seemed inconsequential, but for me, it mattered.
I urge Woolworths Australia and Woolworths Toongabbie to review the CCTV footage at the information counter to confirm the accuracy of my account. I'm not seeking any freebies; I merely expect respectful treatment as a paying customer. Jennie is not the owner of Woolworths; she is another staff member whose role is to provide the highest level of customer service and respect. https://www.productreview.com.au/reviews/e27e64fe-0c68-5455-a969-bf0731f1429b”
“Have spent last 45 minutes on phone to various Woolworths personnel trying to establish which store services home delivery or online orders to Selby, Vic. but they are all clueless. Wanted to vent my anger at truck driver who thinks the skinny roads in this area are practice for F1...slow the hell down! There are no footpaths, so school kids have to share road with autos and no room for pull in bays or run off for cars approaching in opposite direction. While I know this isn't the right forum for this complaint, I have now run out of patience.”
“I ordered food online with Woolworth and chose time slot 8:00-10:00 this morning. Called Headoffice at 9:45 and was told driver is on his way. 10:35 I call again and tell them I have to leave house and they must contact Parkview store to call driver that he must come back in afternoon when I am back from work. At 11:10 my gate calls that delivery is there. W t f…
Store didn’t let driver know. I have been a loyal customer with WW for years and this was my first and last time I ordered online with them. Lousy service!!”
“Scary delivery driver
Driver was aggressive after I asked why he was over 1hour late and then became threatening at my front door when I questioned his lame excuse. Lodged a complaint with Woolworths and was told they would contact me to investigate. They never did. They couldn’t care less about a complaint as serious as this. Then they make it extremely hard to close my online account. Will never get grocery delivery again from any supermarket and never shopping at woolworths ever. Cutting up my rewards card, will start collecting flybuy points for virgin rather than Qantas. It was a scary and upsetting experience. I used coles click and collect today and the service was safe, pleasant and fantastic. Fruit and vegetables, bread was fresh and good size unlike Woolworths. Should’ve switched years ago. Do yourself a favour. Woolworths has gone downhill, service is absolutely disgraceful”
“I have been a loyal Woolworths online customer but the last 4 weeks have been appalling and have highlighted to me your absolute lack of customer service and a very wasteful business model.
My story, about 4 weeks ago - 22.3.23 my online shopping was delivered to the wrong suburb. At first I thought it was amusing and was confident I could fix it easily. How wrong I was. I was abused by your staff , lied to and generally treated badly - yes a customer who pays you. But I got the shopping a full 24 hours later. I wasted a few hours on the phone , had to go shopping for what I needed immediately and was late for a long planned event.
When I finally got a reply from the investigation into this it was weeks later and the logistic manager was very matter of fact - apparently the driver had a really bad day. Well I had a really bad day - come home from work to find no shopping despite the text that assured me it was delivered, hours on the phone being abused whilst I tried to fix it and then missing the start of an event. I do not think telling a customer the staff had a bad day answers questions about how the driver managed to deliver to the wrong suburb - do you. That was all I wanted.
Well after my complaint the drivers have given me what I can only describe as pay back. We have had to unload the crates as the driver would not and the groceries were thrown onto the porch some rolling down the step. But the worst was today when the driver must have been having another really bad day because he delivered the shopping to the dentist in the wrong suburb again.
I have again spent an hour on the phone trying to fix this - the shopping may come tomorrow or it may not.
There is no escalation process - you just have to wait weeks and the you get some story and “ oh well we are sorry “ - not good enough.
I was assured Carr would be taken and all the drivers knew to be careful - not true.
So why are Woolworths happy to keep giving away of free groceries to the dentist in another suburb but I am paying for mine ?
I am assuming the Woolworths must be making a huge profit as it can afford to keep giving away groceries like mine and then losing customers like me.
If I assume that there is only one unlucky customer per store (very unlikely) and that as in my case the loss is $500 per month then annually $500 x 12 = $6000 per store x 1085 stores = an annual loss of $6,510,000 plus custom lost and all the on costs of paying logistics who just don’t deliver. I assume there are many more than one person per store. My advice would be don’t bother shopping with Woolworths they really do not care.”
“The lady in the service desk , today at 14.30 pm on Sunday 16th April 2023 was doing a price check for a item for me. She complained I was yelling at her. I was definitely didn't raise my voice. I do spend a lots of my money in your Woolworth at Lithgow. I don't appreciate being spoken to, like that. She complained that she was the only person in the service area and was very busy, and when I walk down the isle she ran down which was dangerous for anyone in the isle. I would like you to talk to this Woman that was on that day. The time is on this message please investigate this incident. So other customers do not have a unhappy day like I had to go through.”
“Most terrible service received from Woolworths online. They delivered my product ordered online to the wrong address - a person signed for my package with a different name ! It’s been almost a month. No package . No replacement. Hardly any feedback.”
“Poor customer service trying to redeem a voucher. What is the purpose of having W rewards vouchers if they don’t work and then no one can help you when you call customer service.”
