Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to support a British company. However, your delivery times are slow at best. The last book took almost 3 weeks to arrive longer than the original estimate. Prices are keen but you need to deliver more quickly.”

Helpful Report

Posted 6 years ago

Dear Andrew, Thank you for your review. We're sorry to hear that. Could you contact us on help@wordery.com? Our Customer Services team have just sent you a message about this. The issue with your order is unusual and we hope the problem does not deter you from using Wordery in the future. Please accept our most sincere apologies for any disappointment that this issue may have caused to you.

Posted 6 years ago

“Wordery tends to be very slow at delivery.”

Helpful Report

Posted 6 years ago

Hello there, Thank you for taking the time to review us. So we can offer a great range of books, we source some books from our suppliers around the globe. The delivery estimate shown on the product page when you ordered included the expected dispatch time. If your order hasn't reached on schedule, please contact us at help@wordery.com. Our Customer Service team aims to reply to all correspondence within 24 hours. Wishing you Happy Reading :)

Posted 6 years ago

“Delivery time was poor”

Helpful Report

Posted 6 years ago

Hello there, Thank you for your review. We're really sorry that your order was behind schedule! Our Customer Services team have just popped you an email . We hope you'll check out their message. Our apologies again for the delayed arrival of your book.

Posted 6 years ago

“The ordering and delivery process was good. However when opening the package the book was ripped on the back cover and a few of the back pages. This was disappointing as it was a present for my mam. I didn't want the inconvenience of returning the book so stuck it together and kept it. Disappointing as I had high hopes for Wordery.”

Helpful Report

Posted 6 years ago

Hi Claire - We're sorry to hear you've received a damaged book from us. All of our items should reach you in mint condition. Our Customer Service Team has just sent you an email regarding this. We hope you find our solution acceptable and accept our apologies for the inconvenience caused.

Posted 6 years ago

“Book arrived dog eared on two corners I was going to give as a gift but can’t. Will give to my own child instead . Better wrapping might help this problem .”

Helpful Report

Posted 6 years ago

Hello there - We are very sorry to hear your item has not arrived in mint condition. We have just sent you an email so we can solve the issue ASAP. Our apologies for any inconvenience caused to you.

Posted 6 years ago

“My book came with a creased cover and front 5 pages as it wasn't packaged with care.”

Helpful Report

Posted 6 years ago

Hi Dylan - We are sorry to hear of an issue with your order. Our Customer Services team have just been in touch on help@wordery.com to resolve this for you.

Posted 6 years ago

“Delivery was abysmal. Estimated delivery was 6-10 days (which I thought was a long wait these days). After 12 days... I started to try and contact this company; which was difficult too. No phone number. Parcel arrived on day 13. Waiting two weeks for a child’s toy is far too long. I don’t think I will bother again. Shame.”

Helpful Report

Posted 6 years ago

Hello there, Thank you for your review. We're really sorry that your order arrived behind schedule. Our Customer Services team have just sent you a message about this. We hope you will be able to check their message. The issue with your order is unusual and we hope the problem does not deter you from using Wordery in the future. Please accept our most sincere apologies for any disappointment that this issue may have caused to you.

Posted 6 years ago

“Ordered One book, 'Clean Meat' but received - and had to Pay for, Two copies. Emailed Wordery but had No response. Would like to return the spare copy and receive a Credit for the amount charged - £16.odd”

Helpful Report

Posted 6 years ago

Dear John, Thank you for your review. We received two orders from you, which were confirmed online. If you encountered any issues when placing your order please contact us at help@wordery.com Our Customer Service team aims to reply to all correspondence within 24 hours. Please contact us if you need assistance. We are really sorry for any inconvenience caused.

Posted 6 years ago

“Very disappointed with the quality of the books for the price”

Helpful Report

Posted 6 years ago

“The delivery took very long”

Helpful Report

Posted 6 years ago

“There was an error in the system which meant that my parcel wasn't even dispatched! And this error wasn't even caught until I queried why my parcel hadn't arrived...I then had to wait another 2 weeks for my book to arrive! This book was a present for somebody, which thanks to the error in your system, was subsequently late! Not happy!!”

Helpful Report

Posted 6 years ago

“I haven’t received my book yet, not your fault but will need to chase up 😢”

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Posted 6 years ago

“The book is damaged by a blue pen. It looks like a second hand book.”

Helpful Report

Posted 6 years ago

“Wordery relies on other suppliers giving them items which they then send onto the customer. There was a breakdown in communication between the two and it took me two attempts to rectify it. It was quite frustrating, and I received a discount as an apology.”

Helpful Report

Posted 6 years ago

“Sorry, but we thought delivery of the book from the date of ordering to be too slow.”

Helpful Report

Posted 6 years ago

“Wordery received Ethical Consumer's worst rating for Environmental Reporting and worst rating for likely use of Tax Avoidance strategies. I did think it might be a more ethical alternative to Amazon but I stand corrected and shall avoid further purchases.”

Helpful Report

Posted 6 years ago

“My book arrived all crumpled”

Helpful Report

Posted 6 years ago

“Took excessive time for delivery. However, speeded up a little when I raised concern.”

Helpful Report

Posted 6 years ago

“Slow. And then delayed.”

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Posted 6 years ago

“Waited 2 weeks for delivery so won't be making Wordery my first choice for buying books online.”

Helpful Report

Posted 6 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews