Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately i am still awaiting delivery of my book.”

Helpful Report

Posted 6 years ago

Hello Roy, We're really sorry to hear that your order hasn't arrived. Our Customer Services Team have sent you an email about this. We hope you will be able to check their message. Our apologies, once again, for the unusual problem with your order. Kind regards, Victoria Wordery Customer Services

Posted 6 years ago

“I have already given your service department my disappointment and complained about the slight damage to this lovely hardback cookery book by Nigella Lawson due to arriving without acover/sleeve for protection. Furthermore packed uncovered with two heavy waxed brown paper either end to stop the book from siding about in the box. And absolutely no other protection. What a shame as this was a gift. And my second comment ignored.”

Helpful Report

Posted 6 years ago

Dear Barbara, Thank you for your review. We apologise for the issue with your order all of the items that we sell should reach you in perfect condition. Could you contact us on help@wordery.com? Our Customer Services team have just sent you an email about this. We hope you will be able to check their message. The issue you encountered is not usual for our service and we hope you'll give us another chance to impress you in the future. Kind regards, Victoria Wordery Customer Services

Posted 6 years ago

“The price is reasonable. Delivery is awful. I am still waiting for over 6 weeks for international delivery!”

Helpful Report

Posted 6 years ago

Hi Muhammad - We're terribly sorry that your original order did not arrive within the estimates we stated before you ordered. The order has been replaced today and we hope you will receive this within the estimates we emailed to you this morning.

Posted 6 years ago

“Longer than average wait for a book that is readily available on the high street.”

Helpful Report

Posted 6 years ago

Hi Ellie- We have just sent you an email regarding your order since it has now passed the estimated arrival date. Please contact us at help@wordery.com for any more information

Posted 6 years ago

“Ripped cover due to poor packaging.”

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Posted 6 years ago

Hi Niccolo - We sorry to hear that your order arrived damaged, all our items should arrive in mint condition so we hope you will accept our apologies for the unusual error. We have just emailed you regarding this issue so we can resolve this for you. for any more information contact us at help@wordery.com

Posted 6 years ago

“I ordered two books. One arrived about 5-6 weeks later. The other one has been lost in transit. The customer service asked me to wait and contact then again.”

Helpful Report

Posted 6 years ago

Hi Saranda - We're pleased to confirm that a replacement order has been sent to you. Please don't hesitate to contact us at help@wordery.com for any further inquiries.

Posted 6 years ago

“Delivery estimate changed once I had paid for the book and delivery took far too long.”

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Posted 6 years ago

“Our books were not delivered on time, then when I queried this I was advised the order had been 'lost' on the system and a new order had to be put through again. There was no offer of a discount or speedy delivery as inconvenience.”

Helpful Report

Posted 6 years ago

“Very slow delivery. I ordered the book two weeks before the start of my language course but it only just arrived by my 3rd lesson. Not very pleased.”

Helpful Report

Posted 6 years ago

“confused messages about when order was actually posted.”

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Posted 6 years ago

“The book was far too old and complicated for a child to colour. Waste of money.”

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Posted 6 years ago

“The book was rated as Good by the seller. This is far from the truth. The binding is in a tatty condition and fly leaves badly marked by previous owner(s)!”

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Posted 6 years ago

“It took a long time to dispatch”

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Posted 6 years ago

“had to wait ages for the book. No indication at point of purchase that there was problem. disappointed because previously books have arrived when expected.”

Helpful Report

Posted 6 years ago

Hi Helen - We are very sorry to see there was a delay with this order. We are glad to hear it has now arrived with you, but if we can help with anything else, please do get in touch on help@wordery.com.

Posted 6 years ago

“Delivery time was too long ,over 2 weeks”

Helpful Report

Posted 6 years ago

Hi Merfyn - We're very sorry to see that there was a delay with this order. We hope you have now received the order, but if we can help with anything else, please don't hesitate to get in touch on help@wordery.com

Posted 6 years ago

“My last order still hasn't arrived.”

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Posted 6 years ago

“took a week to arrive”

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Posted 6 years ago

“I ordered 2 books for Easter presents on 11th April, an email was sent to say they had been dispatched on 12th April. They arrived on 24th April!”

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Posted 6 years ago

Hi Doug - Thank you for your review. We're sorry to hear your order arrived late and can see our Customer Services team have been in touch - we hope you've seen our message? We hope to resolve this for you soon.

Posted 6 years ago

“Basicaly, the last two orders, you have been very, very late. One book I needed for a course, and was in trouble. It's a shame, as my previous orders have been fine, and professionally delivered.”

Helpful Report

Posted 6 years ago

Hi there - We're very sorry for the delay with your order. We hope you have now received the order, but please do get in touch on help@wordery.com if there is anything we can assist with.

Posted 6 years ago

“The delivery timing is too slow. Try to improve on the time between when order is placed and dispatch time.”

Helpful Report

Posted 6 years ago

Hi there - It looks like your order was dispatched on time and within the estimates given, however please let us know on help@wordery.com if there is anything else we can assist with.

Posted 6 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews