Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry but still haven't received my package”

Helpful Report

Posted 6 years ago

Hello there, Thank you for your review. I'm sorry to hear your Wordery order hasn't arrived. Could you contact us on help@wordery.com? Our Customer Services team have just sent you a message about this. We look forward to hearing from you soon.

Posted 6 years ago

“I now know what expected delivery really means!! You will never know when it comes so you cannot plan ahead to be in. I did tell my neighbour and she saw it on the doorstep. This could have laid there for days telling everyone I am not there. I really do not want to use Amazon . i will have to think where to go next time.”

Helpful Report

Posted 6 years ago

Dear Alice, Thank you for taking the time to review us. We're sorry to hear that there's been a problem with your delivery. Although Royal Mail 2nd Class postage does not require a signature, the parcel should not have been left outside. In the event of a missed delivery, when the parcel does not fit through the letter box, the delivery person should always post a missed delivery notice through the door so a collection or re-delivery can be arranged. Fortunately issues are very rare and we take on board any complaints received from our customers. We work closely with our Royal Mail representative to reduce the instances where the delivery service is not up to the standards we expect. Customer feedback is an essential tool to help us achieve this goal. If you require any further assistance with your query, please contact us at help@wordery.com. Thank you for your understanding in this unusual situation.

Posted 6 years ago

“Box too big for my letterbox had to go to sorting office to collect, that took over an hour and involved catching four buses. Just two small books that Amazon has previously got through letter box no problem. Cut down on size and packaging I suggest.”

Helpful Report

Posted 6 years ago

Dear Roy - Thank you for you review, Your comments are very important to us and will be passed on to our warehouse management who will review the packaging used for your order. We have lots of different types of packaging to choose from, we vary the packaging depending on the size, weight and shape of the book being dispatched. We hope this will not discourage you from ordering from Wordery in the future.

Posted 6 years ago

“International transaction fee wasn’t appreciated.”

Helpful Report

Posted 6 years ago

Hello there - We're sorry to hear about this. A member of our Customer Service Team has just sent you an email regarding this.

Posted 6 years ago

“My book arrived with bent pages so not the best but too much hassle to return.”

Helpful Report

Posted 6 years ago

Hi Beth - We're sorry to hear you've received a damaged item from us. All of our books should reach you in mint condition. Our Customer Services Team have just sent you an email. We hope our solution makes up for all this and you choose to order with us again.

Posted 6 years ago

“The items usually come damaged. Your package is insufficient when shipping to another countries.”

Helpful Report

Posted 6 years ago

Hi Mariya - We're very sorry to hear of an issue with your order, all our items should arrive in perfect condition. We're not sure if you've contacted us already - please get in touch on help@wordery.com with some more details of the issue so we can assist.

Posted 6 years ago

“The item received was not as expected, was not clear that audio disc was not included”

Helpful Report

Posted 6 years ago

Hi there - We're sorry to feel this way. We can see one of our Customer Services Team members has been in touch. We're always happy to accept a return if you're not satisfied with your purchase. If you need return instructions please get back in touch at help@wordery.com

Posted 6 years ago

“book cover was dirty and a lot of black stains like someone written on it with a pencil. Unable to give that for a present and unable to return it as I travelled abroad for Easter. Its not really good service and I will not order again from Wordery”

Helpful Report

Posted 6 years ago

Hi Eirini - We're terribly sorry that you received a damaged item from us, we would like the chance to resolve this issue with you so we have just emailed you to try to come to a resolution. For any more help contact us at help@wordery.com

Posted 6 years ago

“Delivery times were awful. Allow 2 weeks at least.”

Helpful Report

Posted 6 years ago

Hi There- We include estimates on our product pages as they are usually a great guideline for when to expect delivery. I'm sorry to hear you hoped your order would arrive before the delivery estimate shown on our product page. For any more information please contact us at help@wordery.com

Posted 6 years ago

“Although delivery was quick, I received my book with 2 rips on the front cover! I wasn’t too bothered because the inside wasn’t affected but a new book still shouldn’t arrive faulty.”

Helpful Report

Posted 6 years ago

Hi Hannah - We're very sorry to hear that your order arrived damaged. Our Customer Services team have just been in touch on help@wordery.com to resolve this issue for you.

Posted 6 years ago

“Delivery box was opened when it arrived, made me sad because the books were damaged.”

Helpful Report

Posted 6 years ago

Hi Yasemin - We're very sorry to hear of an issue with your order. All our books should reach you in perfect condition. Our Customer Services team have just been in touch with you on help@wordery.com to resolve this.

Posted 6 years ago

“You got my address backwards, fortunately the local Canada Post Office knew me and delivered my book. My address is 12-1390 Kensington Parkway, Brockville, Ontario. You had my address as 1390-12 Kensington Parkway. I believe, this was carelessness on your part. Thank you for this opportunity to let you know what the problem was.”

Helpful Report

Posted 6 years ago

Hi Faye - Thank you for your review. We have to rely on the correct address being entered by the customer, and it looks like we did not make any changes to the delivery address on your order. We're pleased to hear your order has reached you safely, but please let us know if we can be of any further assistance to you.

Posted 6 years ago

“I truly enjoyed the book and it's content. The production was poor at best. The fact the Author's name was cut off from the book ( on all 3 that I purchased) lends a concern to the value that Wordery puts into the production quality versus the need to make money and " get the products out there mentality".”

Helpful Report

Posted 6 years ago

Hi There - We have just emailed you in regards to your defective items to try and resolve this issue for you. For any more help please contact us at help@wordery.com

Posted 6 years ago

“I have separately bought two books from Wordery now, both of which have arrived with damage to the corner of the front covers. When buying a new book worth £40 you expect it to arrive in mint condition. Unfortunately I required the books for my masters degree so could not afford the time wasted to return each book and given my experience I had no confidence that the replacement wouldn't be damaged either. As 100% of my buying experiences with Wordery has involved extremely visible damaged books I am sorry to say that I will not be using them again.”

Helpful Report

Posted 6 years ago

Hi Alex - We're sorry to hear both your orders arrived with you damaged as all of our books should reach you in mint condition. A member of our Customer Service Team has emailed you regarding this issue. We're hopeful you'll find the solution provided acceptable.

Posted 6 years ago

“scuffed book”

Helpful Report

Posted 6 years ago

Hi Tom- We're sorry that you received your item damaged, we have just emailed you in relation to your damaged order in the hope that we could come to a resolution. For any more information please contact us at help@wordery.com

Posted 6 years ago

“Wordery provides good value, and i'm told it pays its taxes. Speed of delivery is acceptable. The area that needs to be improved is packaging. The books fit loosely inside their boxes, with the result that jacket and covers are often bumped, ripped, or in other ways damaged.”

Helpful Report

Posted 6 years ago

Hi Michael - We're terribly sorry if you have received your items damaged from us due to oversized packaging. We would like the chance to resolve this issue for you so could you kindly email us at help@wordery.com with the titles of the books that were damaged?

Posted 6 years ago

“When I opened the book the first two pages fell out because they had not been bound into the spline. Not Wordery's fault that the book was badly made but still unacceptable for one that cost over £30. Delivery time was OK but not as quick as my usual deliveries from "A". The packing was also too big for the book which arrived with a fold in the cover presumably because it bounced around in transit.”

Helpful Report

Posted 6 years ago

Hi Peter- We're sorry to hear that your item was damaged - all of our items should arrive in perfect condition. Our Customer Services team have just been in touch with you on help@wordery.com to resolve this for you.

Posted 6 years ago

“Ordered expecting prompt delivery as item was in stock. AFTER purchase was given delivery date of 8-12 days, arrived exactly 12 days after order. Could have cancelled but really needed the book so kept but disappointed.”

Helpful Report

Posted 6 years ago

Hi there - We're sorry for any misunderstandings. Our delivery estimates are shown on the product pages before ordering. We're pleased to hear your order reached you on time, but please get in touch on help@wordery.com if there is anything we can assist you with.

Posted 6 years ago

“I really like using Wordery to avoid the Amazon beast, but I'm increasingly disappointed by the delivery times. It seems that at every stage of the purchasing process, extra time is added in, so that what seemed to be available within 2-4 working days suddenly becomes 12-13. When you're purchasing ahead of travels or birthdays, as I often do, this is unhelpful in the extreme. I'd rather have upfront information from the get-go on when items can be delivered, rather than finding out after it's too late. It puts me off ordering from Wordery again, I'm afraid.”

Helpful Report

Posted 6 years ago

Dear Elizabeth - Some of our items are in stock at our UK warehouse while others are from our suppliers. We included the time it usually takes us to source this item within the delivery estimates on the product page. If express delivery is available we'll always outline this clearly on the product page. Please accept our apologies that was not the case for your order. We hope you'll give us another chance to impress you in the future.

Posted 6 years ago

“Ordered a children's book that needs a separate electronic 'pen' to use. I did not see anything when ordereing the book to say that the pen was not included. And Wordery do not sell the pen so I need to find it elsewhere. Very disappointing.”

Helpful Report

Posted 6 years ago

Hi there - Thank you for your review. It appears the item on your order was advertised correctly, but if we can assist in any way, please don't hesitate to get in touch on help@wordery.com.

Posted 6 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews