Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To complicated for the layman.just wanted a general everyday book on wild flowers.Sorry.”

Helpful Report

Posted 6 years ago

“Price was good but delivery was slow, later than expected and not trackable.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. Please be aware if express delivery or tracking is available we'll always outline this clearly on the product page. Please do not hesitate in getting back in touch on help@wordery.com if we can be of any further assistance to you.

Posted 6 years ago

“Following my review where I said the deliveries were too slow. I cannot reply to Worderys response online but all the items were NOT delivered as suggested I waited almost a month for one item. No apology etc. However same items were available for next day on other sites ..but still fulfilled by Wordery!!”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We're really sorry there was an issue with your order. Please accept our most sincere apologies for any disappointment that this issue may have caused to you.

Posted 6 years ago

“My order said it would arrive by latest 29th May. It arrived on 3rd June which was too late, if i knew the latest delivery would have been the 4th June I would not have placed the order. Please be more realistic with your delivery timelines.”

Helpful Report

Posted 6 years ago

Hi There - Our apologies for the delayed arrival of your book. We always try to deliver within our estimates. If you would like our free returns instructions because your ordered arrived too late for your purpose then please do not hesitate to contact us at help@wordery.com.

Posted 6 years ago

“Ordered two books on the 12th May and they didn't arrive until 31st May .”

Helpful Report

Posted 6 years ago

Hi Pippa - We are sorry to hear that your order arrived late. We're pleased to hear that it has now reached you; please do get in touch on help@wordery.com if we can be of any further assistance.

Posted 6 years ago

“I ordered an audio CD to listen to on our journey on holiday on 25th May 2019. The order was placed on 12th May 2019, I thought in plenty of time. We have just returned from holiday to find the parcel arrived while we were away, so too late for this occasion. Very disappointed.”

Helpful Report

Posted 6 years ago

Hi Jill - We're very sorry to see your order was delayed and did not arrive in time. We are pleased to hear it has now arrived with you. If you no longer wish to keep the item, please do get in touch on help@wordery.com for information regarding returns.

Posted 6 years ago

“The slowest delivery possible: estimated 5-10 working days for delivery, which is bad enough, but actually took 16 working days to arrive!!! Happy with the product and price, but the delivery. Really??”

Helpful Report

Posted 6 years ago

Hi there - We're very sorry to hear that your order arrived late. We're glad to hear that you have now received it, but please do get in touch on help@wordery.com if we can be of any further assistance.

Posted 6 years ago

“Two books were received in not as good condition as normal. The dust jacket on the top book was torn, seemingly before or as it was packed. This was difficult to fix. The second book was also received with slighter dust jacket damage. So, do not send me books with buggered dustjackets. Also, you do not appear to respond to other than simple complaints. My query re the faulty nature of reprinted books in a series has been ignored, yes?”

Helpful Report

Posted 6 years ago

Hi Franklin - We're ever so sorry that multiple items arrived damaged. We would like the chance to resolve this issue for you so we have sent you an email regarding the order that arrived damaged. Also our apologies if you received no response to your message, we were unable to find an initial message from you. Could you kindly respond to our email with your initial message.

Posted 6 years ago

“Fine in terms of delivery but two of the pages in my book were stuck together.”

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Posted 6 years ago

Hi There - We're sorry that you're item arrived with some damage, all our items should arrive in mint condition. We would like to resolve this issue for you so we have sent you an email regarding your damaged order. for any more information please contact us at help@wordery.com

Posted 6 years ago

“Would not use again, slow service and unhelpful and rather I polite response via email. Book however was well packaged.”

Helpful Report

Posted 6 years ago

Hi there - Thank you for your review. We're pleased to hear your order has arrived safely and it looks like our Customer Services team provided you with delivery estimates via email, but if we can be of any further assistance, please do get in touch on help@wordery.com.

Posted 6 years ago

“Received my delivery on time however packaging was not done well, books have been misshapen and damaged in transit.”

Helpful Report

Posted 6 years ago

Hi There- We're terribly sorry that you received your order damaged. We have just sent you an email regarding the damaged order and how we can resolve the issue as this should not occur. For any more information please contact us at help@wordery.com

Posted 6 years ago

“2 books ordered...one is just what l needed the other one is not AND cannot return as it is NOT free service and in this case it would be costly due to the weight of he book”

Helpful Report

Posted 6 years ago

Hi There - We're terribly sorry that you did not receive what you were expecting. We have just sent you an email regarding the error with your order and we hope to hear back from you soon with how you would like to proceed. For any more help please contact us at help@wordery.com.

Posted 6 years ago

“The last book that I ordered arrived 3-4 days late because it was dispatched days after I ordered it. Normally I would let this go but it was a gift for a birthday and I ordered it a week and few days in advance and it still arrived late.”

Helpful Report

Posted 6 years ago

Hi Hannah - We're sorry that your order was slightly delayed. Our delivery partners usually deliver within the estimated period but it looks like it was a few days late. We have just emailed you to try and restore your faith in us again. Our apologies once again for the issue with your order and for any more information please contact us at help@wordery.com.

Posted 6 years ago

“I over ordered and cancelled immediately but you still sent it,cost £3 to send back! Not impressed!”

Helpful Report

Posted 6 years ago

Hi Dilys- We unfortunately were unable to prevent the dispatch of your order due to the stage it had reached in fulfillment at the time you requested to cancel. We're sorry for any inconvenience this may have caused.

Posted 6 years ago

“My delivery was a week late”

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Posted 6 years ago

Hello there, Thank you for taking the time to review us. Our apologies for the delayed arrival of your book. Our Customer Services team have just sent you an email about this. We hope you will be able to check their message. Wishing you very Happy Reading.

Posted 6 years ago

“Shipping pledge was "10 business days or less". Actual shipping time was almost triple that estimate. The company was quite responsive when I reached out for some kind of explanation, but not in any way that gave me some confidence that the product would arrive. It eventually arrived and the price was good and the product was in good shape. Had I not been given the "10 day" expectation this would have been a fine purchase.”

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Posted 6 years ago

“Book water damaged. Won't close properly.”

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Posted 6 years ago

Hi Ron - We're sorry that your order arrived damaged, all our items should arrive in mint condition and we apologise that this was not the case with your order. We have just sent you an email regarding the order in the hope that we can come to a resolution. For any more information please contact us at help@wordery.com

Posted 6 years ago

“Always A1”

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Posted 6 years ago

“My order was delivered quickly but my brother Bernard Carter ordered three books two days after myself, one has been delivered but still waiting for another two with no contact to keep updated, you advertised these books which have been paid for so where are they.”

Helpful Report

Posted 6 years ago

Dear John, Thank you for taking the time to review us. We'd like to look into your brother's order. Please contact us on help@wordery.com. We look forward to hearing from you soon. Kind regards, Victoria Wordery Customer Services

Posted 6 years ago

“The book arrived in good time and was as selected; thank you. However, it was poorly packed in a box far too large for it, with only a small piece of scrunched paper for packing. Therefore, it had moved around its box, banging into all sides which, in turn, had damaged the top and corners of the dust jacket. I would have been much better off in a simple envelope. Because of this poor packing, I would be reluctant to use Wordery again.”

Helpful Report

Posted 6 years ago

Dear Simon, Thank you for your review. We're really to hear that. Could you contact us on help@wordery.com? Our Customer Services team have just sent you a message about this. We'd like to resolve this issue for you as soon as possible. The issue you encountered is not usual for our service and we hope you'll give us another chance to impress you in the future. Kind regards, Victoria Wordery Customer Services

Posted 6 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews