Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

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“Book arrived promptly in good condition. Sadly I didn't enjoy reading it but Wordery not to blame for that!”

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Posted 2 years ago

“Wordery always has a comprehensive range of books. Books are keenly-priced, well-packed and dispatched quickly.”

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Posted 2 years ago

“They have not replaced the book I bought. It arrived with pages wrongly attached to the spine and lose pages. I am still waiting to hear from them.”

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Posted 2 years ago

Hi Carla, Thank you for your review. We're sorry that your item arrived in this state. Just to let you know, we replaced your item on Thu, 20th April and it was dispatched today. We have just sent you an email with your tracking details so you can follow the progress. If you have any queries about your replacement, please do not hesitate to contact us at help@wordery.com

Posted 2 years ago

“I ordered on March 6, and the order has still not arrived. It’s been more than 6 weeks. I also have not received any updates on the status of the order. I’ll not be able to give a good review or order from Wordery again.”

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Posted 2 years ago

Hi Heather, Thank you for writing us a review. We're sorry to hear that your order has not arrived with you yet. The tracking for the order shows the item arrived on Mon, 20th March and this information has been sent to you Via email now. Please do not hesitate to contact us again at help@wordery.com if you're not able to locate your item. Kind regards, Wordery Customer Service

Posted 2 years ago

“As always, I'm very pleased with the books and everything about the order except that, instead of a no-fuss Royal Mail delivery, I had 10 emails from Evri which seemed excessive - especially as some of them were contradictory and confusing.”

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Posted 2 years ago

“Pleasent cmmunication and quick shipping.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Got the book fast and in excellent condition.”

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Posted 2 years ago

“Great service. Very happy with product.”

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Posted 2 years ago

“Always brilliant, efficient service. Thank you!”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“All good :)”

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Posted 2 years ago

“Never received the book”

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Posted 2 years ago

Hi Mokbul, Thank you for your review. I'm sorry to hear that your book did not arrive. I can see that we offered you a refund or replacement for the missing book on the 18th of April and we are yet to receive a response regarding this. If your order has still not arrived, please get back in touch with us so we can resolve this for you asap. Wordery Customer Services

Posted 2 years ago

“i liked it. 2 books came in and were in kinda good conditions but the last one didn’t. And it was the book i was expecting the most. It stopped on the border. i don’t know if that’s still your problem or not but it is a bit weird that the most expensive book stopped there. and because i didn’t saw that email fast enough it was send back.”

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Posted 2 years ago

Hi Zana, Thank you for your review, I am sorry to hear that you have not received one of the books in your order and I apologise for the inconvenience caused. Our Customer Service team are more than happy to help you, please could you email us so we can investigate this for you? You can reach our Customer Service team at help@wordery.com. Please add 'FAO Review team' in the subject title with your order information so we can pick this up for you. Kind regards, Wordery Customer Services

Posted 2 years ago

“Very easy and straight forward when ordering. Delivery was within the times given. Very pleased with Wordery and would definitely use again. Would highly recommend.”

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Posted 2 years ago

“Am absolutely over the moon with Wordery. Order placed, acknowledged and delivered bang on time. Excellent choice of books.”

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Posted 2 years ago

“Books could be a little cheaper.not buying many because of the price.”

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Posted 2 years ago

“Great book thank you”

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Posted 2 years ago

“Long delay in delivering”

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Posted 2 years ago

Hi, Thank you for your review. I’m sorry to hear that your order arrived later than expected. I have checked your order details and I can see that there was a delay with the item arriving from our supplier warehouse. I am however pleased to see that the delayed item arrived within 2 days of being dispatched. I hope you'll accept our apologies for the delay in receiving part of your order, we hope this does not deter you from using Wordery again in the future. Kind regards Wordery Customer Service

Posted 2 years ago

“Good prices and efficient delivery.”

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Posted 2 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews