Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt disappointed that you never gave me a friend referal discount when I joined.”

Helpful Report

Posted 8 years ago

Hi Susan - We usually send info about Spread the Wordery in one of our emails. Here's a link for you --> https://wordery.com/spread-the-wordery We're very pleased to hear you'd like to recommend us to you friends. If you mean you entered a code when ordering which wasn't applied correctly, please email help@wordery.com so they can look into it for you :)

Posted 8 years ago

“The prices are okay but regular customers could be offered more discounts”

Helpful Report

Posted 8 years ago

Hi Nirmala - We don't have a discount running at the moment but have you checked Spread the Wordery? You can find more info here --> https://wordery.com/spread-the-wordery/ Wishing you Happy Reading!

Posted 8 years ago

“My book arrived in good time but had been damaged at the corners. This was obviously due to handling in post but a box would have been better than a jiffy bag. This was not a gift so i just accepted it as it was as i wanted to read the book. However, if it had been a gift I would have sent it back. More robust packaging please.”

Helpful Report

Posted 8 years ago

Hi David - We're really sorry to hear this. Our Customer Services team would have liked to sort this out for you - please do get in touch with them on help@wordery.com if you have any issues in the future. We use a number of different packaging types and we'll review the packaging type which was used for your book order.

Posted 8 years ago

“GOOD SERVICE. HOWEVER I BOUGHT WHAT I WANTED TOO, FAR TOO MANY EMAILS TRYING TO GET ME TO SPEND MORE WHICH IS ANNOYING”

Helpful Report

Posted 8 years ago

Hi Linda - Sorry to hear that - there's an option to unsubscribe at the end of all our emails. If you get any mailings you don't want to receive - please get in touch with our Customer Services team on help@wordery.com & they'll sort things out for you :)

Posted 8 years ago

“I'm afraid every time you send books in flimsy envelopes you are going to damage them and cause costly replacements. It would be interesting to know what the percentage of damages hits your margins.”

Helpful Report

Posted 8 years ago

Hi Steve - We use a number of different packaging types to ensure books arrive safely with our customers - if your book arrived damaged we'd really like to sort this out for you. Please get in touch on help@wordery.com and our Customer Services will help :)

Posted 8 years ago

“We paid postage to receive the book quickly but it still did not arrive for a few days so disappointed.”

Helpful Report

Posted 8 years ago

Hi Trudy - We're sorry to hear your express delivery order arrived a day late. Our Customer Services team would have refunded your postage for you immediately - catch them on help@wordery.com. We've refunded your postage for you now and hope you'll accept our apologies for the unusual problem.

Posted 8 years ago

“My product wasn't as pictured and will just be more hassle and probably cost more returning than the product itself . I emailed wordery and was told they couldn't send me an exchange but I could get in touch with them to arrange a return and then order the right product which I thought was a contradiction after being told they couldn't send me an exchange”

Helpful Report

Posted 8 years ago

Hi Beth - We're sorry we didn't understand the issue properly initially. Please could you contact our Customer Services team on help@wordery.com with more information about the differences between what you were expecting and what you received? If possible, please could you forward a photo? We'd really like to get this sorted our for you :)

Posted 8 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews