Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The book supplied arrived in good condition.”

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Posted 8 years ago

“Delivery was OK but I bought a cross word book for my son. I bought this in the UK from a UK company so was disappointed to see the kids' crossword book was American with completely American references that my son (and I!) had no idea about. So he was unable to use the book. Would be useful to make clear the book was American and English people would not get the clues. Won't use service again.”

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Posted 8 years ago

“The book was inexpensive but it took longer to arrive than I expected”

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Posted 8 years ago

“Delay between order and dispatch was a little disappointing.”

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Posted 8 years ago

Hi Jane - Our apologies for the small delay in your order's dispatch. We're on the case currently and will make sure this doesn't happen in future.

Posted 8 years ago

“I only like Wordery when they send this books in cardboard - just wish they were more consistent as sometimes I get books from them in "padded" envelopes.”

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Posted 8 years ago

Hi Jamie - We vary the packaging depending on the size, the weight and the shape of the book being dispatched. One of our packaging types is a cardboard wrap :)

Posted 8 years ago

“Item delivered as ordered”

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Posted 8 years ago

“Two books ordered as two Christmas presents. Books unavailable but I wasn't emailed until it was too late to try to source them somewhere else. Poor service.”

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Posted 8 years ago

“Your shipping methods are unreliable and fall below the standard I expect when I pay for an "express" service. To be honest, I think you should stick to your standard, free delivery and not offer something you cannot provide.”

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Posted 8 years ago

Hi Sarah - We're sorry Royal Mail 1st Class let us down on your order. The delivery expectation for this type of express delivery is as outlined here (with ordering cut-offs): https://wordery.com/cs/help#faq-delivery

Posted 8 years ago

“Bit slow on delivery. Book was ordered 24th December , ok Christmas Eve but wasn't shipped until 6th Jan and delivered 9th Jan. That is slow in this fast moving ,competitive world. Item was in stock.”

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Posted 8 years ago

“Site could do with a little better search functions and the postage was rather slow, overall a reasonable experience and I will likely purchase from here again”

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Posted 8 years ago

Hi Wendy - Improving the search function is something we are working on at the moment and we are hoping to have a better and easier way to search for books real soon! :)

Posted 8 years ago

“Product matched description. Ok price. Well packed. Only complaint is that they took about a week to actually dispatch an order from the warehouse. The product was meant to be in stock.”

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Posted 8 years ago

“it all to do with money.”

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Posted 8 years ago

“Purchased a £60 book with a crease in the front cover and never got a replacement for another book. The books are poorly looked after in the warehouse. However, they are at good prices.”

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Posted 8 years ago

Hi Edward - We're sorry your book arrived damaged. Our customer services team hasn't received any emails regarding you query. Could you email us so we can help you?

Posted 8 years ago

“I was not very impressed with the service. I had a voucher giving me 10% off the purchase of two books. I wanted one book sent to Canada and one book sent to a UK address. This was not possible on one order form as there was only one address option for delivery. I therefore had to use two order forms and cross refer them to each other, quoting the discount code on both. This seemed to confuse either the computer or the staff or both. No discount was deducted until I subsequently pointed it out, having been charged full price, and then only on one book. The Canadian book didn't arrive for Christmas, although it was ordered by the last date for delivery and I had to write and tell customer services that they had not refunded the discount on the second book, for which I had been charged full price. Is this really the best you can do?”

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Posted 8 years ago

“Good value books and well packed. Let down by slow delivery times and vague delivery estimates.”

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Posted 8 years ago

“Only just ! Terry Frost 'Prints' arrived with a slight bend in the backing of this new hardback. Prior to that,I always visited your website first when condidering a new or secondhand purchase.”

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Posted 8 years ago

Hi Paul - Really sorry to hear that the book didn't reach you in the condition it should have. All the books we sell on wordery.com are brand new and should arrive in mint condition. Our Customer Services team have been in touch to apologise.

Posted 8 years ago

“I received 2 orders from you recently and both books were squashed I think you need more sturdy packaging I have kept the books Kind regards Shirley Cooke Ps I was recommended by Louise Rapple Moore , Shiplske Community Choir”

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Posted 8 years ago

Hi Shirley - Oh no! We hate to hear of damaged books :( Our Customer Services team have been in touch with you with an apology - all our books should arrive in perfect condition.

Posted 8 years ago

“The choice and prices are very competitive. My concerns come from the amount of time for edelivery. I ordered books (in November) as Christmas presents and some didn't arrive until very close to Christmas. This added stress that was unnecessary.”

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Posted 8 years ago

Hi Roger - We're sorry to hear that; no one needs additional stresses at Christmas! The books were dispatched to Royal Mail 1st and 2nd class before early November so certainly should have reached you in good time. We hope you'll accept our apologies for the very unusual delay during Christmas's busy posting period.

Posted 8 years ago

“Your service was good but the delivery to my son in Denmark lacked conspicuously. The driver repeatedly tried to deliver to the house. My son contacted DHL and told them that nobody was there during the day and to leave it in a safe place but it took two weeks for them to understand what they were asked to do!”

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Posted 8 years ago

Hi Anne - So sorry for the issue with DHL. While we did pass on that instruction to DHL it isn't their usual practice to leave a parcel; they usually have to obtain a signature and we apologise that this led to problems.

Posted 8 years ago

“You don't make it easy to read the content of the books. Amazon beats you on that.”

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Posted 8 years ago

Hi there - We're always working on improvements. Hope you'll stick with us while we make changes and, if you have any queries about books, our Customer Services team are there to assist (on help@wordery.com) :)

Posted 8 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews