Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,993 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order process was fine, but considering the book was advertised as in stock, delivery time was longer than I expected, probably would have been quicker going to Amazon instead.The courier used was Evri, the first time I knew that my order was out for delivery was when I received an email from Evri. I had already left for work and was unable to change delivery location. The driver left my package behind the recycling bin, and it pouted down that day before I got home. 1 very soggy parcel waiting for when I got home. Probably not going to use Wordery again”

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Posted 2 years ago

“My book took 8 days to arrive from the day I ordered it, taking into account the one day postal strike, that’s a poor service”

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Posted 2 years ago

“very unhappy, as the order was cancelled”

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Posted 2 years ago

“Some nasty happened to the delivery process, and after a month or so after it was definitely available my book was still not sent to me. So I queried it, and after another couple of weeks the book was sent. Annoying the book was advertised at a cheaper price than I paid by the time I queried it. I did think it would have been quicker and cheaper to cancel the original order and re-order it at the lower price. Very annoyingly I had a very similar problem with another Wordery shipment a year ago.”

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Posted 2 years ago

“I was under the impression that the coffe came with the book”

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Posted 2 years ago

“I haven’t got my item! It shows poor communication if you are asking me to review an item on the day after I’ve emailed asking why it hasn’t arrived!”

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Posted 2 years ago

“Never arrived. No explanation why. Prompt refund of money though.”

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Posted 2 years ago

“As I am still awaiting delivery of my books from Evri I can’t give a good review. I won’t have read the book I wanted in time for my book club meeting. If you continue to use Evri as your courier I won’t use your service again in future, sorry.!”

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Posted 2 years ago

“I have not received my order yet.”

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Posted 2 years ago

“Am still yet to receive part of my order a month after ordering it. Have been told by two customer service representatives that i just need to wait. Not happy with how this is being dealt with.”

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Posted 2 years ago

“The book was not what I thought I bought. I stipulated that it had large print and was very mush the opposite and considering I bought for a stroke patient this was completely useless to them. Really not impressed.”

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Posted 2 years ago

“Evri won’t use common sense in delivering - they refuse to leave parcel where I request - they are too worried about covering their own back - this is why I won’t order from you again - because you won’t use any other delivery company”

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Posted 2 years ago

“More than three weeks after placing an order, I've still not received it.”

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Posted 2 years ago

“Dispatch and delivery took way too long”

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Posted 2 years ago

“These items did not arrive!!”

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Posted 2 years ago

“They've changed the courier/dispatch company. All three purchases arrived separately. Hermes threw the first one over the wall, no ring or knock or email to say it was here. So it got soaking wet in the pouring rain. The second one was squished in the postbox, again I was in and no ring or knock. It was badly dented and is a present. The third was fine. Won't be buying with wordery again. I'll shop with Hive.co.uk instead.”

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Posted 2 years ago

“I have yet to receive my goods, and in the midst of waiting a few days more before chasing my order again,if I am not satisfied I will refer it to PayPal.”

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Posted 2 years ago

“Did not receive the book that I ordered. Wordery sent me an anniversary edition of the book and not the one depicted for sale in their listing. There was nothing in their listing stating I wouldn’t receive the one advertised. It has a different front cover to one I thought I was getting which was to be a gift. Shocking customer services when I contacted them about this to query it. I will be sticking with Amazon in the future.”

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Posted 2 years ago

“The book a received was a fake - by fake I mean I was not issued by the publisher, it was badly printed, crooked inside and fuzzy/ pixelated print on the cover and overall smaller in size than the other original books. I was told I could return the book but would have to pay postage which costs as much as the book itself. Would not trust this supplier again.”

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Posted 2 years ago

“There was no update emails about my order and it has arrived later than expected.”

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Posted 2 years ago

Wordery.com Ltd is rated 4.7 based on 83,993 reviews