Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,801 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,801 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very unhappy, as the order was cancelled”

Helpful Report

Posted 1 year ago

“Some nasty happened to the delivery process, and after a month or so after it was definitely available my book was still not sent to me. So I queried it, and after another couple of weeks the book was sent. Annoying the book was advertised at a cheaper price than I paid by the time I queried it. I did think it would have been quicker and cheaper to cancel the original order and re-order it at the lower price. Very annoyingly I had a very similar problem with another Wordery shipment a year ago.”

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Posted 1 year ago

“I was under the impression that the coffe came with the book”

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Posted 1 year ago

“I haven’t got my item! It shows poor communication if you are asking me to review an item on the day after I’ve emailed asking why it hasn’t arrived!”

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Posted 1 year ago

“Never arrived. No explanation why. Prompt refund of money though.”

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Posted 1 year ago

“As I am still awaiting delivery of my books from Evri I can’t give a good review. I won’t have read the book I wanted in time for my book club meeting. If you continue to use Evri as your courier I won’t use your service again in future, sorry.!”

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Posted 1 year ago

“I have not received my order yet.”

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Posted 1 year ago

“Am still yet to receive part of my order a month after ordering it. Have been told by two customer service representatives that i just need to wait. Not happy with how this is being dealt with.”

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Posted 1 year ago

“The book was not what I thought I bought. I stipulated that it had large print and was very mush the opposite and considering I bought for a stroke patient this was completely useless to them. Really not impressed.”

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Posted 1 year ago

“Evri won’t use common sense in delivering - they refuse to leave parcel where I request - they are too worried about covering their own back - this is why I won’t order from you again - because you won’t use any other delivery company”

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Posted 1 year ago

“More than three weeks after placing an order, I've still not received it.”

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Posted 1 year ago

“Dispatch and delivery took way too long”

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Posted 1 year ago

“These items did not arrive!!”

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Posted 1 year ago

“They've changed the courier/dispatch company. All three purchases arrived separately. Hermes threw the first one over the wall, no ring or knock or email to say it was here. So it got soaking wet in the pouring rain. The second one was squished in the postbox, again I was in and no ring or knock. It was badly dented and is a present. The third was fine. Won't be buying with wordery again. I'll shop with Hive.co.uk instead.”

Helpful Report

Posted 1 year ago

“I have yet to receive my goods, and in the midst of waiting a few days more before chasing my order again,if I am not satisfied I will refer it to PayPal.”

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Posted 1 year ago

“Did not receive the book that I ordered. Wordery sent me an anniversary edition of the book and not the one depicted for sale in their listing. There was nothing in their listing stating I wouldn’t receive the one advertised. It has a different front cover to one I thought I was getting which was to be a gift. Shocking customer services when I contacted them about this to query it. I will be sticking with Amazon in the future.”

Helpful Report

Posted 1 year ago

“The book a received was a fake - by fake I mean I was not issued by the publisher, it was badly printed, crooked inside and fuzzy/ pixelated print on the cover and overall smaller in size than the other original books. I was told I could return the book but would have to pay postage which costs as much as the book itself. Would not trust this supplier again.”

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Posted 1 year ago

“There was no update emails about my order and it has arrived later than expected.”

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Posted 1 year ago

“I am still waiting for the book I did not get but paid for.”

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Posted 1 year ago

“Book never arrived”

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Posted 1 year ago

Wordery.com Ltd is rated 4.7 based on 83,801 reviews