Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,801 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,801 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Packaging delivered by Hermes cut in 4 places and very dirty. ?trodden on.”

Helpful Report

Posted 1 year ago

“Again, the delivery company you use abandoned the package on my front doorstep in full view if the street. I will not be ordering from you again.”

Helpful Report

Posted 1 year ago

“My order has not arrived yet. So, I guess the best I regret buying from you.”

Helpful Report

Posted 1 year ago

“Did not find customer service very helpful”

Helpful Report

Posted 1 year ago

“I have purchased a book from Wordery but it has not arrived”

Helpful Report

Posted 1 year ago

“No problems with the order process - I have used Wordery several times before. However I do have an issue with the carrier that you use (Evri) - they claim to have delivered my last order when this is not the case - Wordery are trying to resolve this issue. I am prepared to accept this as a one-off issue and use you again but if I have any further issues with Evri delivering your products then I will have to think about buying from elsewhere. I'm unable to recommend you until I have an outcome for my latest purchase.”

Helpful Report

Posted 1 year ago

“This is my last wordery order. Every single time, at least one, if not multiple books are damaged. This came with two damaged books. Very very dirty and when I email in, the customer service is very poor. Not happy at all.”

Helpful Report

Posted 1 year ago

“Book did not arrive”

Helpful Report

Posted 1 year ago

“I still haven't received the book yet.”

Helpful Report

Posted 2 years ago

“Never received order then blamed me for it 👎🏻”

Helpful Report

Posted 2 years ago

“Don’t ask for reviews. If we want to give one, we will.”

Helpful Report

Posted 2 years ago

“Never received it”

Helpful Report

Posted 2 years ago

“I ordered a book that I thought was a hardback but after reviewing the confirmation email I realised it was actually a softcover. I immediately raised a request to cancel the order but was told it was already too late. The book was not dispatched for several days and on receiving I immediately arranged to return. I haven't received any confirmation that the returned book was received yet or any details of a refund.”

Helpful Report

Posted 2 years ago

“Sadly the book has not arrived:(”

Helpful Report

Posted 2 years ago

“Wouldn’t let me cancel my order”

Helpful Report

Posted 2 years ago

“my order was blocked by custodies....Tax applied on your site were no accurated to France !!!!!!!!!!!!!!!!!”

Helpful Report

Posted 2 years ago

“Did not match delivery estimate”

Helpful Report

Posted 2 years ago

“I was very disappointed with the book, the printing was not at all sharp and text very small. It appears to be a larger format book scanned at low resolution and then printed in a smaller format, which is obvious by the layout of the pages, the pictures are vey poor.”

Helpful Report

Posted 2 years ago

“Negative experience with both my purchase and customer support.”

Helpful Report

Posted 2 years ago

“Charged customs fee of 17eur before delivery to Belgium. Makes a mockery of the free postage. According to bpost the charge is due to incorrect customs labelling by wordery. Please resolve.”

Helpful Report

Posted 2 years ago

Wordery.com Ltd is rated 4.7 based on 83,801 reviews