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Workwear Express Reviews

4.2 Rating 3,713 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

4.2

Based on 3,713 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 13th July 2023

Workwear Express 5 star review on 18th August 2021

Workwear Express 5 star review on 26th April 2021

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Workwear Express 5 star review on 26th April 2021

Workwear Express 5 star review on 26th April 2021

Workwear Express 5 star review on 26th April 2021

Workwear Express 5 star review on 26th April 2021

73

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a t-shirt from you and it came with the wrong logo on it. It was very easy to get in touch with you and get it re-ordered, however, there was no apology for the mistake. The new t-shirt then arrived but the logo seemed to be much worse quality than the one on the previous t-shirt - the design was quite faint and had a grey-ish tone instead of white. I've emailed your customer service in hope that a better quality print could be sent out to us so i'm currently waiting a response. Thanks”

Posted 4 years ago

Hello, We have looked into your review and found that your email has been picked up by the customer service team and they will be contacting you in response shortly.

Posted 4 years ago

“Hi, whilst the product is exactly as ordered I’ve been charged twice for it, please arrange for £51 to be returned to me ASAP, this is the 3rd email I’ve sent you regarding this. Regards Roger”

Posted 4 years ago

Good Morning, I have looked into your account and can see that the refund was processed at the beginning of the month. If there is any further assistance that you require from ourselves please feel free to contact our customer service team.

Posted 4 years ago

“Ordering process very good, however, having been told the items were in stock they weren't and therefore delivery is delayed. Not yet received.”

Posted 4 years ago

“Delivered on time and good logo embroidery.however, it was the wrong colour ordered”

Posted 4 years ago

“Printing finish was poor ,it looks like a printer was running out of ink the lettering looks old and faded instead of bold and fresh.”

Posted 4 years ago

“Order and quality all went well however I ordered trucker caps which were shipped in a plastic mailing bag and so they got all beaten out of shape in the postal system ! This could have been prevented if they had used a box. I did this as a small test run of 45 - not sure I'd use them again because of this...”

Posted 4 years ago

“I ordered a white therapy tunic. The ordering process was very easy and it arrived on time. However the quality is not a good as I have had from other suppliers, the material is thinner and, it is slightly see through.”

Posted 4 years ago

“Just stating facts here, can't complain for the price. My gold text on the two white polo shirts doesn't show up very well. The gold text on the black baseball hat is scruffy which I can only presume is due to the size of the font. These are things that were not evident with the proof that I received. It's a shame that the company didn't forewarn me as I'm sure they've seen this issue before. I can say though that the logo looks alright and if I place a further order I will probably do away with small text tag lines and make the contact number larger. I will also consider puting it all on a dark background if purchasing light coloured garments.”

Workwear Express 3 star review on 7th August 2019

Posted 4 years ago

“Ordered a number of personalised items online, had to send a separate email to customer services with specific details that I couldn't fit in the original order. Twice I made reference to the email but it was never passed to their artwork dept, had to do this myself. The email contained all details required for the order (which was the same as a previous order) but I still had to correct the proof they sent me. Order arrived with in a week but one item hadn't printed correctly. I sent a photo to customer services, they were polite but clearly didn't check the original order as they couldn't see what the problem was. Numerous emails later, (which felt like me having to do their job for them) a replacement was sent. I also had to request a new invoice as the first had incorrect prices on it.”

Posted 4 years ago

“Customer service good..price..works out quite expensive....delivery ok.”

Posted 4 years ago

“I have nothing to fault apart from the gloves I bought I’m a size 8 and every glove has a size 8 on them.But there huge more like a size 10”

Posted 4 years ago

“Great product, great service, but not acceptable to send me a different customers garment. Whilst I now have the correct garment, the delay and unnecessary effort has not been acknowledged by Workwear Express - that is the most disappointing thing of all.”

Posted 4 years ago

“I didn't have a great result really... They are obviously a very very busy company, and it took far too long to be told that I couldn't get the embroidery sized the way I wanted...”

Posted 4 years ago

“I would rate as good due to the fact that the trousers I ordered were described as short but short in Regatta is 29" and I got 30" so miss described. So I wasted A pair. The refund was very quick on the rest of the order.”

Posted 4 years ago

“Dont get me wrong I'm a great fan of Fruit of Loom wear, They are normally in good quality. But Im a tad mythed about one of the TShirts sleeves that the stitching has come away from main TShirt body after the first wash, on close inspection all other are OK”

Posted 4 years ago

Hi Steve, Firstly, I am really sorry that the service we delivered has led you to leave a negative review. We work really hard to ensure our customers are happy, at all times. I would like to discuss this with you further and see if I can turn this negative experience around. Could I please ask you to drop me a quick email, I can then find your order and follow up straight away with you. My email address is matthew.burrows@workwearexpress.com. Kind regards, Matt Burrows Sales Team Manager

Posted 4 years ago

“I purchased 2 polo tops and a jumper with my company logo stitched on. The polo tops are great and the stitching is fine, however the jumpers arms are really short, if you're ordering a size medium I'd go up to large to avoid this.”

Posted 4 years ago

Hi Gordon, Firstly, I am really sorry that the service we delivered has led you to leave a negative review. We work really hard to ensure our customers are happy, at all times. I would like to discuss this with you further and see if I can turn this negative experience around. Could I please ask you to drop me a quick email, I can then find your order and follow up straight away with you. My email address is matthew.burrows@workwearexpress.com. Kind regards, Matt Burrows Sales Team Manager

Posted 4 years ago

“I bought L thinking they might be a little on the small side. I should have bought XL! I usually buy M so, sized very small. Otherwise a good lightweight hoodie for the summer months.”

Posted 4 years ago

Dear Customer, Firstly, I am really sorry that the service we delivered has led you to leave a negative review. We work really hard to ensure our customers are happy, at all times. I would like to discuss this with you further and see if I can turn this negative experience around. Could I please ask you to drop me a quick email, I can then find your order and follow up straight away with you. My email address is matthew.burrows@workwearexpress.com. Kind regards, Matt Burrows Sales Team Manager

Posted 4 years ago

“Ordered 2 sizes as unsure of fit and kept and have worn chosen one and was very pleased, however as return process was not a simple one did not return unwanted item. This as a company lets you down badly.”

Posted 4 years ago

Dear Customer, Firstly, I am really sorry that the service we delivered has led you to leave a negative review. We work really hard to ensure our customers are happy, at all times. I would like to discuss this with you further and see if I can turn this negative experience around. Could I please ask you to drop me a quick email, I can then find your order and follow up straight away with you. My email address is matthew.burrows@workwearexpress.com. Kind regards, Matt Burrows Sales Team Manager

Posted 4 years ago

“Speedy delivery. Size 6 is my normal size but the boots are too big in length & width & I’ll need to wear 2 pairs of thick socks to get them to fit. I suspect they will fit mens feet better. Quite a hard inner footbed & will try insoles with them. Not going to risk trying a size smaller as not sure if they will fit either.”

Posted 4 years ago

Dear Customer, Firstly, I am really sorry that the service we delivered has led you to leave a negative review. We work really hard to ensure our customers are happy, at all times. I would like to discuss this with you further and see if I can turn this negative experience around. Could I please ask you to drop me a quick email, I can then find your order and follow up straight away with you. My email address is matthew.burrows@workwearexpress.com. Kind regards, Matt Burrows Sales Team Manager

Posted 4 years ago

“Every order I place with you I have to double check as the sizes are put down incorrectly, the style, the price changes. Also, the jackets that we have in grey are 6 months old and the colour is fading”

Posted 4 years ago

Dear Customer, Firstly, I am really sorry that the service we delivered has led you to leave a negative review. We work really hard to ensure our customers are happy, at all times. I would like to discuss this with you further and see if I can turn this negative experience around. Could I please ask you to drop me a quick email, I can then find your order and follow up straight away with you. My email address is matthew.burrows@workwearexpress.com. Kind regards, Matt Burrows Sales Team Manager

Posted 4 years ago

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Workwear Express is rated 4.2 based on 3,713 reviews